Enhancing State Business Services Through Digital Transformation

In this episode of the Tyler Tech Podcast, we explore the evolving role of artificial intelligence (AI) in the public sector and the critical considerations shaping its development and implementation. AI presents transformative opportunities for government agencies, from streamlining operations and automating routine tasks to enhancing accessibility and building trust with communities. However, these advancements come with unique responsibilities around ethics, transparency, and regulatory compliance.Kristine Lim, product manager in Tyler’s Data & Insights Division, shares how AI can empower public sector employees by alleviating repetitive tasks, fostering equity, and improving service delivery. She emphasizes the importance of embedding ethical principles, usability, and adaptability into AI solutions to meet the diverse and changing needs of communities.John Wright, general counsel, corporate at Tyler, delves into the regulatory landscape, discussing how governments can navigate evolving data privacy and security standards while adopting AI responsibly. He offers practical guidance on ensuring accountability, mitigating risks, and building trust in AI-driven decision-making.This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11–14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration opens December 10—visit tylertech.com/connect to secure your spot!And learn more about the topics discussed in this episode with these resources:White paper: Revolutionizing the Government Workforce With AIBlog: Improving Field Inspections With AIBlog: Preparing for the Future of AI in GovernmentBlog: AI Delivers Savings and Staff SatisfactionBlog: The Budgeting Process: Governments Find Power in AIVideo: Embracing AI: Document Understanding and Workflow AutomationTyler in the News: Building Smarter Communities With AI-Enhanced WorkforceListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we examine how artificial intelligence (AI) is transforming the public sector, enabling governments to improve service delivery, streamline operations, and make data-driven decisions. As AI becomes more prominent in public sector discussions, it offers a unique opportunity to unlock efficiencies and enhance community engagement.Elliot Flautt, director of state data solutions at Tyler Technologies, provides a thoughtful perspective on the practical applications of AI in government. From automating routine tasks to improving resource allocation and advancing accessibility, Elliot highlights how public agencies are leveraging AI to better serve residents while maintaining accountability and transparency.The discussion also touches on the importance of ethical implementation, collaboration between public agencies and technology providers, and how governments can start small to realize measurable impacts. Elliot emphasizes that AI’s potential lies not in replacing human input but in enhancing productivity and enabling informed decision-making.This episode also celebrates inspiring stories from public sector organizations making a tangible difference in their communities through impactful technology. These examples of innovation highlight the possibilities when purpose-driven solutions meet government needs. For Tyler clients, applications are now open for the Tyler Excellence Awards, which honor organizations driving meaningful change with forward-thinking approaches. Submit your application here. You can also read more about excellence in the public sector below:Excellence 2024: Data & Transparency SolutionsAnd learn more about the topics discussed in this episode with these resources:White paper: Revolutionizing the Government Workforce With AIBlog: Improving Field Inspections With AIBlog: Preparing for the Future of AI in GovernmentBlog: The Budgeting Process: Governments Find Power in AISuccess Story: Tarrant County Clerk: A First-Of-Its-Kind AI ImplementationVideo: Embracing AI: Document Understanding and Workflow AutomationTyler in the News: Building Smarter Communities With AI-Enhanced WorkforceListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we delve into the essentials of digital accessibility and inclusive design in public sector software. As we celebrate World Usability Day, an international effort promoting user-centered design, Tyler Technologies experts Kathy Wolf and Mike Teeters offer valuable insights on how accessible technology can empower communities and enhance the resident experience.Kathy Wolf, Tyler’s senior director of user experience, discusses the core principles behind designing accessible and inclusive applications, noting that the goal of inclusive design is to ensure everyone, regardless of their abilities or background, can fully participate in and benefit from digital services. She emphasizes empathy as the foundation for understanding user needs and constraints, helping local governments create digital services that are accessible and barrier-free from the initial design phase through testing.In the second half of the episode, Senior Product Manager Mike Teeters addresses the resident experience, sharing how improving web and mobile accessibility can connect communities and create more inclusive digital spaces for all. Together, Kathy and Mike explore how accessible technology not only meets compliance requirements but also enriches the lives of residents by reducing barriers to essential government services.We also detail our latest white paper about how AI is empowering public sector agencies to tackle workforce shortages, modernize outdated systems, and navigate budget constraints. You can download that here: Revolutionizing the Government Workforce With AI.Learn more about the topics discussed in this episode with these resources:Download: Access Granted: How Local Governments Can Plan to Meet Digital Accessibility MandatesBlog: Enhancing Access to Services in Local and State GovernmentPodcast: Technology’s Role in Breaking Down Access BarriersPodcast: Improving Access: Practical Solutions for Public Sector ChallengesTyler in the News: Indiana Boosts Accessibility for Local GovernmentVideo: County Increases Access, Streamlining e-Filing SearchesListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we conclude our special two-part series on the concept of access, focusing on how technology can help organizations break down barriers and provide access to essential services, resources, and opportunities. Four experts from Tyler Technologies share unique insights into enhancing accessibility in the public sector.Kristine Lim, product manager in Tyler’s Data & Insights Division, discusses the importance of practical data governance and how data-driven tools can measure and improve access to public services. Daren Jackson, senior vice president of disbursements, provides a thoughtful perspective on how payment technology fosters financial access, urging governments to adopt a broader approach to problem-solving.Urvi Pandya, general manager of Workforce Case Management, shares strategies for creating safe and accessible work environments, emphasizing the role of community collaboration in simplifying data management. Finally, industry engagement consultant Kim Martin highlights innovations in student transportation systems, demonstrating how technology can enhance service delivery for students and their families.Be sure to subscribe to the Tyler Tech Podcast for more insights into the technologies shaping the public sector today!We also detail our latest white paper about how AI is empowering public sector agencies to tackle workforce shortages, modernize outdated systems, and navigate budget constraints. You can download that here: Revolutionizing the Government Workforce With AILearn more about the topics discussed in this episode with these resources:Download: Driving Financial Equity With TechnologySuccess Story: Chattanooga’s New Public Safety VisionPodcast: Student Transportation Tech SolutionsVideo: Introduction to Workforce Case ManagementBlog: Transforming Government Payments Through a Unified PlatformBlog: Building Trust Through Effective Case ManagementBlog: Unified Case Management Streamlines ProcessesBlog: Harnessing Data and Insights for Community DevelopmentBlog: Data, Equity, and PolicingListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we begin a special two-part series on the concept of access, exploring how technology helps organizations break down barriers and provide equitable access to services, resources, and opportunities. We welcome four experts from Tyler Technologies, each sharing insights on how technology can improve access across different sectors.Kristine Lim, product manager in Tyler’s Data & Insights division, explains how data-driven tools can measure and improve access to public services. Urvi Pandya, general manager of workforce case management, discusses how technology can create safe, accessible work environments. Industry engagement consultant Kim Martin provides a perspective on making student transportation more inclusive and accessible, while Daren Jackson, senior vice president of disbursements, shares how payments technology fosters financial access and inclusion.Whether your organization is just beginning its journey toward improving access or looking to expand current efforts, this episode offers practical advice and real-world examples. Don’t miss the conversation, and stay tuned for part two, where we explore how technology can further drive meaningful access and inclusion.Be sure to subscribe to the Tyler Tech Podcast for more insights into the technologies shaping the public sector today.We also detail our latest white paper about how AI is empowering public sector agencies to tackle workforce shortages, modernize outdated systems, and navigate budget constraints. You can download that here: Revolutionizing the Government Workforce With AILearn more about the topics discussed in this episode with these resources:Download: Driving Financial Equity With TechnologySuccess Story: Chattanooga’s New Public Safety VisionPodcast: Student Transportation Tech SolutionsVideo: Introduction to Workforce Case ManagementBlog: Transforming Government Payments Through a Unified PlatformBlog: Building Trust Through Effective Case ManagementBlog: Unified Case Management Streamlines ProcessesBlog: Harnessing Data and Insights for Community DevelopmentBlog: Data, Equity, and PolicingListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey

On this episode of the Tyler Tech Podcast, Tyler cybersecurity expert and account executive, Sam Hamilton, explores the critical role of human behavior in building an effective cybersecurity workforce. Sam shares key strategies for fostering a culture of cybersecurity awareness in organizations, emphasizing the importance of continuous education, personalized training, and storytelling to engage employees.Sam highlights how tailored cybersecurity education can address specific risks, making the training more relevant and impactful. He discusses successful tactics such as phishing simulations, which track employee responses to identify areas for improvement, and the benefits of positive reinforcement, including certificates and rewards, to motivate employees. He also stresses the importance of keeping cybersecurity training current with evolving threats like AI, ensuring that organizations not only meet compliance requirements but also stay ahead of emerging risks.Tune in to learn how public sector organizations can overcome challenges such as budget constraints and workforce shortages, and learn why a proactive, engaging approach to cybersecurity is essential for long-term success. Whether you're a leader in the public sector or just looking to enhance your organization's cybersecurity initiatives, this episode offers valuable strategies to drive meaningful improvement.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:Blog: Current Cybersecurity Landscape: 3 Stats We Help You AvoidBlog: How Governments Can Secure Networks With Federal FundingDownload: Cybersecurity Solutions and Services SuiteBlog: K-12 Cybersecurity Funding: What Districts Need to KnowWebinar: Fighting Back Against CyberthreatsBlog: Tap Into Federal Funds to Improve CybersecurityVideo: Managed Threat Detection OverviewListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

On this episode of the Tyler Tech Podcast, we explore the evolving landscape of government payments with Tyler's vice president of payments, Morgan Jines. With experience in both payments and government, she shares her expertise on the latest advancements in payment technology and its impact on the public sector.Morgan discusses the benefits of a unified payment platform, emphasizing how integrating payment systems across departments can streamline processes, improve efficiency, and enhance the user experience for both constituents and internal staff. She also details the challenges governments face with fragmented payment systems and how modern technology can overcome these hurdles, particularly in terms of security and compliance.Drawing from a recent research study conducted by the Center for Digital Government, in partnership with Tyler Technologies, she offers practical advice for agencies looking to modernize their payment systems, highlighting the importance of evaluating current processes and prioritizing key needs. Whether you’re grappling with integration challenges or seeking to enhance payment security, this episode provides valuable insights and strategies to help agencies navigate the complexities of digital payments.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:How to Create a Unified Digital Payment ExperienceResearch Report: Seeking a Modernized Payment ExperienceA GovTech Thought Leadership Paper: Driving Financial Equity With TechnologyInfographic: The Government Payment DeficitBlog: Transforming Government Payments: 2024 Research InsightsListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

On this episode of the Tyler Tech Podcast, we explore the transformative power of artificial intelligence in the public sector with Henry Sal, Tyler's senior director of AI operations. With extensive experience in software development, Henry has been at the forefront of integrating AI to streamline processes, particularly in document automation.He discusses how AI is reshaping government operations—from reducing the burden of mundane tasks like data entry and document review to enhancing efficiency in court e-filing systems. Henry also explores the role of AI in addressing workforce shortages and improving public service delivery, offering insights into how local governments can prepare for and leverage these advancements.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:Video: Embracing AI: Document Understanding and Workflow AutomationSuccess Stories: Tarrant County Clerk: A First-Of-Its-Kind AI ImplementationBlog: Unblocking Justice: AI Solutions for Common Court ChallengesBlog: Implementing AI: A Step-by-Step Guide for Your CourtBlog: Navigating AI: A Beginner’s Guide for Court ProfessionalsBlog: Future-Proofing Government Through Technology ModernizationAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, we sit down with Ted Thien, vice president and general manager of transportation software at Tyler Technologies, to explore the evolving landscape of K-12 student transportation.Ted explores the complex challenges faced by school districts as they navigate modern expectations from parents, who increasingly demand an Uber-like experience for their children’s school commutes. From optimizing routes to implementing advanced AI solutions, Ted provides knowledge on how school districts can leverage cutting-edge technology to enhance safety, efficiency, and transparency. He also shares real-world examples of how Tyler’s innovative products are helping districts meet these challenges, including the My Ride K-12 app and Tyler Drive.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:Video: Improved Communication for Parents, Students, and StaffVideo: Take a Tour of Tyler DriveBlog: Connecting Vendors: Data Integration for K-12 TransportationBlog: Simplify Student Transportation Staff TrainingBlog: Better Communication and Service for Families and StaffTyler in the News: Automative News: Transportation solutions for school bus driversBlog: Future-Proofing Government Through Technology ModernizationAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, Tyler’s director of state data solutions, Elliot Flautt, sits down with Nevada state controller Andy Matthews to discuss his inspiring journey through public service and his unwavering commitment to government transparency. Andy reflects on his early career in political campaigns, his path to the Nevada State Assembly, and everything that led him to his role as state controller.Andy shares the story behind his successful campaign to bring accountability and transparency to state spending, highlighted by the launch of the Nevada Open Finance Portal—a groundbreaking initiative created in partnership with Tyler Technologies. This innovative platform provides taxpayers with unprecedented access to detailed government expenditure data. Andy understands the critical role of modern technology in transforming state financial systems and offers practical insights into the strategic decisions involved in selecting and implementing cloud-based solutions.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:Tyler Technologies and NASACT: Modernize the Digital Infrastructure in Your StateBlog: Interns Bring Energy, Vision, to Delaware’s Open Data PortalBlog: Future-Proofing Government Through Technology ModernizationVideo: Increase Efficiency with the CloudVideo: Empowering States and Residents with Software and ServicesAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!