We know that running a veterinary business can sometimes feel like you're fighting your way through a jungle of financial insecurity, HR nightmares, and overall business confusion. Our goal is to give you the ideas and tools you need to not just survive in this jungle but to thrive in the veterinary industry. By combining over 50 years of knowledge and experience with differing opinions and a little humor, we will help you get the information you need to make the best decisions for you and your veterinary business. Welcome to The Veterinary Survival Show with veterinary CPA and Certified Financial Planner Mark McGaunn and Certified Veterinary Practice Manager and practice owner Jenni George.
Partnerships: 'Til Death Do Us Part?
52:58Does the idea of taking on a business partner scare you? If so, you're not alone... and not wrong - it's a big deal! In fact, sometimes these 'partnerships' are referred to as 'marriages'. Partnerships have great advantages, but should bot be entered into lightly. In this episode of the Veterinary Survival Show, Mark and Jenni cover 17 characteristics that a business partner should have (and a few they shouldn't have). Wondering what the pros and cons are of partnerships? We'll cover that too! This is one of our most information-packed episodes! Whether you're a veterinary clinic owner, or a recent vet school grad, you won't want to miss it!
You can't have CULTURE without the CULT!
46:42The Veterinary Survival Show is back! This episode is all about the culture of your veterinary clinic... the 'culture' that can sometimes feel like a 'cult'. But is that a bad thing? We don't think so! We're looking at the 'good' side of cults here: comradery, unity, dedication, and a family that relies on each other - these are all traits that your clinic culture should be based on. As Jenni tells listeners, your culture can make or break your clinic, so you'll want to be sure that your culture is the best it can be. You may think that your clinic culture is already perfect, but - spoiler - there's no such thing as perfect, and you should be constantly working on your culture! There's so much to learn here! Whether your clinic culture is pretty great, non-existent, or a total 'dumpster fire' - be sure to listen to this episode!
Don't miss an episode of “The Veterinary Survival Show” and subscribe to it in the GetPodcast app.
Getting Your Administrative Ducks in a Row (part 2)
46:24Back by popular demand, it's time to get MORE administrative ducks in a row! Admin DOES NOT have to be overwhelming, but it certainly should not be overlooked. The Veterinary Survival Show is back to guide listeners through new admin concerns and how to handle them. If you've listened to part 1 (and if you haven't, you should!), then you need to listen to this episode!
Special Guest: Nicole Clausen - Veterinary Care Logistics CEO
49:51Does the word "inventory" fill you with dread? If so, then you've come to the right place! On this episode of The Veterinary Survival Show, co-hosts Mark and Jenni sit down with Nicole Clausen, CEO and founder of Veterinary Care Logistics to discuss inventory. Our chat with Nicole is packed with useful tips and tricks to help manage your inventory. Nicole has seen it all regarding veterinary inventory! She explains why inventory is super important, offers suggestions on how to make your clinic's inventory counts less daunting, and much more! You can't afford to miss this episode so be sure to listen in!
Getting Your Administrative Ducks in a Row (part 1)
44:32If you're a veterinary practice owner or manager (and if you're not, we're willing to bet you know one!), you know how much can be on your plate at once. Managers and owners are constantly wearing several metaphorical hats throughout the day. Between dealing with client interactions, upholding policies and procedures with staff, maintaining inventories, and much, much more, every day is an adventure! When things get busy, it can be easy to overlook the administrative side of things, but The Veterinary Survival Show is here to help! Cohosts Mark and Jenni discuss a range of admin items to help you stay on track. We feel so strongly about the importance of 'getting your administrative ducks in a row', that we're making this "part 1", so listen in, then be sure to catch the next episode as well!
The Changing Landscape of Veterinary Medicine
41:16Change: sometimes it's scary, sometimes it's great, but one thing for sure: it's inevitable. Change is happening all around us, and that includes within the veterinary community. From changing policies to changing employment mentalities, Mark and Jenni discuss the changing landscape in today's veterinary medicine. Listen in to learn what to be aware of, and how you can prepare for changes within your hospital.
Super Strategies for a Better Bottom Line
42:33What are you doing to improve your bottom line? If that question caused you to panic as you struggle to come up with an answer, this episode is for you! In this episode of The Veterinary Survival Show, co-hosts Mark and Jenni cover 'common sense' ways to boost your bottom line. The best news is that these 'common sense' solutions are super easy, so anyone can take advantage of these tips! While Mark describes the financial advice he's given to clients over the years, Jenni gives examples of how these tips have worked well for her in her hospital. Whether or not you feel your bottom line can be improved, this episode is packed with useful information! Listen in to educate yourself on how to increase your bottom line, and keep your practice's finances in line!
Marketing: Don't Just Set it and Forget it!
39:15Marketing-- where would we be without it? Marketing is an important aspect to every business, but it's definitely not as simple as it sounds. Who are you trying to reach, and why? What's the best way to market your veterinary clinic? What are your overall marketing goals? What other things to do you need to consider before starting your marketing?!If this is all sounding overwhelming, fear not - our co-hosts Mark and Jenni break down the basics of marketing your vet hospital or clinic. Jenni details the who, what, when, why, and how of marketing, while Mark discusses his experiences and what he's learned along the way. We can all improve our marketing skills, so be sure to listen to this episode!
Personality Types and Why They Matter
41:42How familiar are you with your employees? Sure, you know their name and role within your clinic, but do you really know them? This episode of the Veterinary Survival Show takes on a long-awaited topic: personality types.Jenni takes the reins as she and Mark discuss personality types and why they matter. Our co-hosts have each taken the Meyers-Briggs-based test on 16personalities.com, and are eager to share their results (yes, even Mark who had his reservations about this topic!). Beyond traditional testing, how else can we classify employees, clients, and even ourselves? Jenni gives examples of various experiences she's had within her clinic and personal life, and how she's benefitted from a deeper understanding of the people around her.What is the Meyers-Briggs test? This personality test was developed in the early 1900's, and determines if individuals lean more towards... ... Introverted (I) or Extraverted (E)... Observing (S) or Intuitive (N)... Thinking (T) or Feeling (F)... Judging (J) or Perceiving (P)Each of the 16 total outcomes has its own unique personality, with its own strengths and weaknesses. If you're asking, "but does it all matter!?" Listen and find out! Don't forget to take the test to find out your personality type!
Special Guests: Brad Berg and Heather Rinkol - PacWest Bank
45:51The Veterinary Survival Show welcomes guests Brad Berg and Heather Rinkol of PacWest Bank. Loans for veterinary practice owners can be intimidating, but with specialized lenders like Brad and Heather by your side, you won't have to worry. Our guests have decades of experience helping veterinary practice owners accomplish their dreams of building, expanding, and owning veterinary practices across the country. Cohost Mark asks the big questions he's been asked over the years by clients, while Jenni discusses her own lending experience. If you're ready to take out a loan to further your veterinary practice (or even if you're not quite there yet!), you won't want to miss this episode!