The Veterinary Receptionst Podcast™

Two calls from the same house about the same dog. A lump call where the front desk has to help without guessing. And the first sixty seconds of an upset caller, the part that decides how the rest of the call goes.Maya and Reese walk through what to say, what to write down, and what to hand to the medical team, plus today's vet news: new rabies vaccine options and updated skin allergy guidance for dogs.New here? Start with this episode, then come say hi on Facebook at The Veterinary Receptionist, where front desk folks share the calls that stayed with them.Want the tools from the show? The shop is at thevetcsr.etsy.com and the site is thevetcsr.com.Work the front desk? Follow the show so tomorrow's episode finds you.

The Tuesday episode of TheVetCSR Daily Podcast: a spicy-cat nail trim call where the handling story is the appointment, a records-transfer call where records move with permission and a verified address or not at all, and the read-back habit that catches mistakes before they happen. For veterinary receptionists and client service representatives.

The Monday flagship episode of TheVetCSR Daily Podcast: one front-desk person doing three jobs at once, and a practical plan for handling the endless small "can you just" asks that eat the day. For veterinary receptionists and client service representatives.

The schedule has a hole in it. Now what?Maya and Reese build the waitlist system that actually works for a veterinary front desk: how to bucket the list so the right pet gets the call, the dressed promise (what to say so clients actually call back), the board where the list lives so the next shift can see it, and the twice-daily sweep that keeps the whole thing honest. Word-for-word scripts included, plus what to never say on a waitlist call.Also in this episode: cat visits are growing for the third straight year, and the desk move that keeps kittens from disappearing off your schedule. Technicians say they are ready for more, and owners say they are open to it. Two comments from the Facebook page that every front desk will recognize, notepad scribbles and all.Try the dressed promise on your next fully booked day and tell us how it went in the Facebook comments.GET THE TOOLSShop front desk scripts, training guides, and desk tools: https://thevetcsr.etsy.comRead the blog: https://thevetcsr.blogspot.comPin it for later: https://www.pinterest.com/TheVetCSR/Join the community: https://www.facebook.com/thevetcsrNew episodes every weekday. Welcome to my front desk rodeo.

Sunday at the front desk is the day of endings.First file: the late boarding pickup. Marcus is stuck in traffic, pickup by close is not happening, and his corgi mix Waffles has medication due that night. Why the plan has to come from the boarding agreement and the authorization on file, not from whoever is closest.Second file: a walk-in with a torn nail wrapped in a kitchen towel. How the desk receives it, what the team needs to know, and the words that keep the lobby calm.Then the deep dive: the Sunday discharge wave. The 4 to 6 PM rush of pickups, meds, and instructions, run like a system instead of a scramble.Plus real vet news: the Vet Tech Week photo that started an argument, and what is actually inside those supplement bottles.New episodes every weekday from The Veterinary Receptionist, the page and shop for the people who run the front desk.Follow along on Facebook: https://www.facebook.com/thevetcsrFront desk tools and training in the Etsy shop: https://thevetcsr.etsy.com#VetMed #VeterinaryReceptionist #VetCSR #VeterinaryTeam #ClientCommunication #VetTech #FrontDesk

Thursday at the front desk, and day five of Vet Tech Week.First file: the client who arrives 25 minutes late, already apologizing. What to say (warm first, facts second), the two real options, and the no-shame rebook.Second file: a walk-in with a bleeding toenail and a full lobby. Your face is the triage, and the window is not the treatment room.Then the deep dive: the surgery drop-off handoff. Seven steps, same order every time, so clients can hand over their dog and actually breathe in the parking lot.Plus today's real vet news: the Wedgewood compounded medication recall and the exact front desk line for when clients call about it, and a brand new veterinary school that just got its letter of assurance.New episodes every weekday from The Veterinary Receptionist, the page and shop for the people who run the front desk.Follow along on Facebook: https://www.facebook.com/thevetcsrFront desk tools and training in the Etsy shop: https://thevetcsr.etsy.com

Midweek at the front desk: the 'oh, while we're here' cascade and how to run it without losing the schedule, the wrong-pet check-in and the two questions that catch it, and the repeat-back at meds checkout that catches mistakes before they walk out the door. Plus the vet news beat: what pet owners quietly worry about on cost, and a new FDA approval with a dogs-only warning worth knowing. Welcome to my front desk rodeo.

The xylitol emergency call, the 'you guys only care about money' caller, and the art of the vague-complaint interview — plus Vet Tech Week day three and the day's vet news.

Maya and Reese cover the Sunday post-op worry call and the lost-pet call, then go deep on the warm handoff, plus Vet Tech Week day one and real comments from the page.

Maya and Reese are back at the desk for Saturday: the parking lot meds pickup where curbside is a real checkout and the bag never leaves without confirmed payment, the weekend callback board that hands off a person instead of a task, and the skeleton crew system for running the front desk as a one person operation. Plus the October shop sale at 32% off, the Product Editors beta, and two real comments stolen from the page this week. Vet Tech Week starts tomorrow. Sunday teaser at the end. New episodes drop daily. Connect: facebook.com/thevetcsr. Shop front desk training guides at thevetcsr.etsy.com.