Episode 26 - S2 - What is ISO 20000-1

In this episode of "Quality Hub, we focus on the significance of management review within an ISO-compliant management system. Hosted by Xavier Francis, the episode features insights from Joe Hill, Brian Smith, and Suzanne Strasser. Joe emphasizes management review as a strategic process to evaluate organizational alignment, resource needs, and improvement opportunities. Brian underscores the importance of structured reviews for addressing non-urgent, high-level organizational decisions, while Suzanne offers practical approaches for integrating management reviews into existing workflows. Together, they advocate for using data-driven discussions to align quality management efforts with business goals, ensuring continuous improvement and stakeholder engagement.   Helpful Resources:   https://www.thecoresolution.com/iso-9001-clause-9   https://www.thecoresolution.com/clause-9-3-iso-90012015-explained   For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015   Contact us at 866.354.0300 or email us at [email protected]   ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1   A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources   ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub podcast, Xavier Francis and Suzanne Strasser discuss year-end strategies for optimizing ISO Quality Management Systems (QMS). They emphasize evaluating resources, leveraging technology, and analyzing trends to address gaps and improve efficiency. Key points include engaging stakeholders, adapting to external changes, and more. The episode highlights the importance of employee empowerment, process optimization, and embracing tools like AI and data analytics to prepare for future challenges. Helpful Resources: What is a mature QMS? https://www.thecoresolution.com/quality-management-system-maturity   ISO 9001 Gap Analysis: https://www.thecoresolution.com/iso-9001-gap-analysis-explained   For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015   Contact us at 866.354.0300 or email us at [email protected]   ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1   A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources   ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting    

This episode of the Quality Hub is Part 2 of Context of the Organization with host Xavier Francis and Suzanne Weber-Smatko. They highlight strategies to align quality objectives with broader business goals through regular strategic reviews and more. By identifying internal and external risks and implementing specific mitigation actions, organizations can ensure continuous improvement. Periodic management reviews help adapt to changing business environments, stakeholder needs, as well as others. The episode also stresses the importance of leveraging innovations, like AI, to stay competitive and highlights the need for clear communication, both internally and externally. Ultimately, organizations are encouraged to document and implement plans to manage risks and opportunities, creating a culture of adaptability, collaboration, and continuous improvement. Helpful Resources:   https://www.thecoresolution.com/iso-9001-clause-4   https://www.thecoresolution.com/iso-9001-clause-4-1-explained   For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015   Contact us at 866.354.0300 or email us at [email protected]   ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1   A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources   ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting    

In this podcast episode of the Quality Hub,  Xavier Francis and Suzanne Weber-Smatko discuss the significance of understanding The Context of the Organization and its Quality Management System (QMS). They explore internal issues such as organizational structure, and employee competency, alongside external factors like competitive markets, regulatory changes, and more. Stakeholders are identified, with a focus on meeting their expectations for quality, compliance, and engagement. Organizations are encouraged to monitor market trends, regulatory updates, and more while fostering a culture of continuous improvement, as well as others. The episode emphasizes the value of documenting feedback, supporting employees, and aligning QMS initiatives with strategic goals as well as other topics. Helpful Resources:   https://www.thecoresolution.com/iso-9001-clause-4   https://www.thecoresolution.com/iso-9001-clause-4-1-explained   For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015   Contact us at 866.354.0300 or email us at [email protected]   ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1   A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources   ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of The Quality Hub podcast, Xavier Francis and guests Scott Dawson, Brian Smatko, and Bruce Newman from Core Business Solutions discuss ISO-based risk management. Scott highlights the proactive approach to identifying and managing risks, emphasizing assessing risks by likelihood and impact. Brian explains categorizing risks as internal or external and suggests a scoring system for prioritizing high-impact risks. Bruce shares a success story where simple adjustments in material handling saved substantial costs. The episode ends by emphasizing cultivating a "risk-aware" culture across all employee levels to promote continuous improvement and resilience. Helpful Resources: Risk-Based Thinking:  https://www.thecoresolution.com/what-is-risk-based-thinking Managing Risks Podcast:  Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting https://www.thecoresolution.com/iso-certification-managing-risks-podcast

In this episode of the Quality Hub podcast, Xavier Francis interviews experts from CORE, including Lori Engle, Renee Ferry, and Kevin Metz, about the role of ISO certifications in driving business growth and marketing success. They discuss how certifications like ISO 9001 can differentiate businesses by showcasing their commitment to quality & reliability. They also talk about maintaining these certifications and how it requires ongoing effort and leadership involvement, which also supports customer trust. They emphasize that ISO standards, such as ISO 9001 and CMMI, can be crucial for securing contracts in fields like government contracting. A success story highlighted also illustrates how strategic certifications can boost revenue and strengthen market positioning. Helpful Resources: Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of "The Quality Hub," Xavier Francis and Rick Krick discuss "What is CMMI Part 2?" They start by covering the advanced levels of the Capability Maturity Model Integration (CMMI) framework, focusing on levels four and five, which involve quantitative management and continuous process improvement. Rick explains that implementing CMMI poses challenges, such as the need for accessible, active projects, and more. Effective leadership is crucial, as it supports resource allocation, barrier removal, and other needs. Achieving CMMI certification allows, among other things, organizations to bid on government contracts and enhances process efficiency. Despite its complexity, Rick assures that CMMI is accessible to businesses of all sizes and can significantly improve organizational structure and competitiveness. Helpful Resources: https://www.thecoresolution.com/cmmi-ml2-ml3-consulting-services https://www.thecoresolution.com/what-is-the-difference-between-cmmi-dev-and-cmmi-svc https://www.thecoresolution.com/cmmi-maturity-levels-2-and-3 https://www.thecoresolution.com/cmmi-v3-update-explained Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of the Quality Hub Podcast, Xavier Francis interviews Rick Krick from Core Business Solutions about What is CMMI (Capability Maturity Model Integration), a process improvement framework. Unlike ISO 9001, which focuses on quality processes, CMMI emphasizes evidence-based project management. Rick discusses the basics of CMMI and then outlines the first three of CMMI’s five maturity levels: Level 1 (Initial) Level 2 (Managed) and Level 3 (Defined). Most companies aim for levels 2 or 3, while levels 4 and 5, which require extensive data monitoring, will be covered in “What is CMMI Part 2” next week.  Helpful Resources: https://www.thecoresolution.com/cmmi-ml2-ml3-consulting-services https://www.thecoresolution.com/what-is-the-difference-between-cmmi-dev-and-cmmi-svc https://www.thecoresolution.com/cmmi-maturity-levels-2-and-3 https://www.thecoresolution.com/cmmi-v3-update-explained Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting      

In this episode of Quality Hub Chatting with ISO Experts, Xavier Francis, and Patrick Gagner discuss ISO 20000-1, a standard for IT service management that has expanded to other service industries. Some key requirements include defining the service scope, maintaining a service portfolio, and implementing security measures. The standard promotes continuous improvement and risk management, helping small and medium-sized businesses enhance customer satisfaction. Top management plays a key role in system compliance and policy oversight. Though designed for IT, ISO 20000-1 is useful for managing services in various industries. Helpful Resources: https://www.thecoresolution.com/iso-20000-1 https://www.thecoresolution.com/government-contracts-and-iso-certification-explained Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

In this episode of the Quality Hub Podcast, it’s Part 2 of ISO 9001 Clause 6.3. Host Xavier Francis speaks with Brian Smith, and Brian Smatko on effective change management, focusing on communication and avoiding common pitfalls. They emphasize the importance of involving stakeholders early, assigning clear responsibilities, and updating documentation to ensure smooth implementation. Engaging employees who will be directly affected by changes helps reduce resistance, while managing leadership expectations prevents unrealistic goals. Proper communication, both during and after decision-making, is key to ensuring changes are understood and effectively integrated. Helpful Resources: https://www.thecoresolution.com/iso-9001-clause-6-3-explained For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting