The Production Playbook with Matt Miale

What does it take to build a successful real estate business without losing sight of the people who matter most?In Episode 41 of The Production Playbook, Matt Miale welcomes Chase Delperdang of Team Integrity for a conversation about leadership, discipline, relationships, and building a business that creates opportunities beyond real estate.Chase spent 15 years as a pastor before entering real estate with a simple goal: sell three houses to pay for his children's braces. That decision eventually led to a growing real estate organization operating across five locations.Chase and Matt discuss how meaningful relationships create stronger teams, why accountability and genuine care go hand in hand, and what separates people who consistently take action from those who avoid the difficult work.They also explore the changing real estate market, including how Chase's team has adapted its approach to prospecting, appointments, and client relationships.IN THIS EPISODE:How Chase transitioned from ministry into real estateWhy he originally wanted to sell just three housesBuilding a team culture centered on relationships and accountabilityWhy great leaders need both personal connection and clear expectationsChoosing between the hard work of today and the harder consequences of tomorrowFinding your bigger purpose beyond income and productionThe importance of networking and learning from successful peopleHow agents can adapt their daily activities to a shifting marketWhy client relationships may become even more valuable in a slower marketCONNECT WITH CHASE DELPERDANGTeam Integrity: https://www.teamintegrityhomes.com/teampage-tucson/chase-delperdangInstagram: https://www.instagram.com/chasedelperdang/WATCH & LISTEN TO THE PRODUCTION PLAYBOOKYouTube: https://bit.ly/miale-youtubeSpotify: https://bit.ly/miale-spotifypodApple Podcasts: https://apple.co/4jJX2gLThe Miale Team: https://themialeteam.com

What if the biggest obstacle standing between you and your goals is the story you're telling yourself?In Episode 40 of The Production Playbook, Matt Miale welcomes Lucas Sherraden, real estate leader, coach, and author of The Uncaged Leader, for a conversation about mindset, identity, and breaking free from limiting beliefs. Lucas shares how changing the meaning we attach to our experiences can transform our decisions, behaviors, and ultimately our lives.Drawing on decades of leadership experience and his own journey through financial struggles, Lucas explains why lasting transformation requires more than simply changing habits. He introduces concepts from his new book, including the “5 O'Clock Formula,” and challenges listeners to stop settling for what's comfortable and start taking meaningful action.IN THIS EPISODE:Why the stories we tell ourselves determine what's possibleHow identity and belief systems influence our daily decisionsThe “5 O'Clock Formula” for challenging limiting thoughtsWhy accountability is about awareness, not punishmentSurrounding yourself with people who challenge your thinkingShifting from fear of rejection to a mindset of serviceWhy affirmations must be followed by actionLeading with integrity and honest conversationsABOUT LUCAS SHERRADENLucas Sherraden is a real estate leader, coach, speaker, and author who has served in multiple leadership roles throughout Keller Williams. His book, The Uncaged Leader, explores how to challenge limiting beliefs and unlock greater possibilities.Lucas shares that 100% of the book's profits will support efforts to stop human trafficking.Website & Book: https://theuncagedleader.com/Instagram: https://www.instagram.com/lucas_sherraden/THE MIALE TEAMSearch Homes: https://themialeteam.comInstagram: https://bit.ly/miale-instagramYouTube: https://bit.ly/miale-youtubeApple Podcasts: https://apple.co/4jJX2gLSpotify: https://bit.ly/miale-spotifypod

What separates people who consistently succeed from those who struggle to get results?In Episode 39 of The Production Playbook, Matt Miale welcomes longtime friend, mentor, and real estate leadership coach Brad Knowles for a candid conversation about leadership, discipline, and the habits that create lasting success.Brad helped shape Matt's leadership journey when he joined Keller Williams as a team leader in 2012. Together, they reflect on lessons learned over decades in the industry, including the importance of authenticity, knowing your strengths and limitations, and developing the confidence to admit what you don't know.They also tackle one of the biggest challenges facing real estate professionals: knowing what needs to be done but consistently avoiding the work.IN THIS EPISODE:• Why authenticity and passion are essential qualities of effective leaders• Brad's definition of professionalism: knowing what you know, what you don't know, and the difference• Why the best leaders approach conversations with curiosity instead of pretending to have every answer• How prioritizing your hardest tasks creates greater productivity and freedom• Why there are no shortcuts around the work required for success• Finding a lead generation strategy that fits your strengths and personality• How accountability and consistent action help agents succeed in challenging markets Brad also shares how he structures his schedule, why he prioritizes difficult tasks early, and the philosophy that has helped him work fewer hours while continuing to grow professionally.Whether you're an experienced real estate professional, a new agent, or a leader looking to improve your effectiveness, this conversation is a reminder that success doesn't require knowing everything.It requires being willing to learn, taking ownership, and doing the work.ABOUT BRAD KNOWLESBrad Knowles is an experienced real estate leader, coach, and founder of Knowles Development. With more than two decades in the real estate industry, Brad has helped agents and organizations improve performance through leadership development, accountability, and business coaching.Website:https://knowlesdevelopment.com/Facebook:https://www.facebook.com/KnowlesDevelopmentTHE MIALE TEAMInstagram:https://bit.ly/miale-instagramYouTube:https://bit.ly/miale-youtubeApple Podcasts:https://apple.co/4jJX2gLSpotify:https://bit.ly/miale-spotifypod

What would change if you stopped focusing on everything you could do and started committing to what matters most?In Episode 38 of The Production Playbook, Matt Miale sits down with leadership coach, entrepreneur, and ultramarathoner Peter Mielnik to explore the power of vision, intentionality, and commitment. Peter shares how he went from struggling as a new division president to leading one of the highest-performing divisions in a national homebuilding company—transforming his leadership style and his team's results along the way.But his biggest transformation wasn't just professional. After completing a 100-mile ultramarathon, raising more than $76,000 for children in Nepal, and reaching extraordinary financial success, Peter made the decision to walk away from his corporate career and pursue a life built around what mattered most to him.IN THIS EPISODE:• How Peter transformed a struggling division from 60th to 5th place by changing his leadership approach• Why creating a compelling vision matters more than simply chasing metrics• Learning to trust your team, delegate responsibility, and let others fail• Peter's “Clarify, Choose, Commit” framework for making meaningful changes• Using the “Seven Gardens of Life” to identify priorities and close the gap between intentions and actions• Why you can do anything you want—but you can't do everything you want• A simple daily journaling practice that helps recognize progress, build momentum, and create lasting change Peter also introduces his 100% Committed philosophy and Committed Captains mastermind, designed to help people develop clarity, accountability, and intentional habits.Whether you're leading a business, building a career, or trying to create more balance in your personal life, this conversation offers a practical reminder: success isn't just about what you accomplish. It's about intentionally choosing the life you want to live.

What happens when you stop trying to become someone else's version of a salesperson and start building your business around who you already are?In Episode 07 of our Agent Spotlight series, Matt Miale sits down with Miale Team agent Edward Ford. Before entering real estate, Edward spent decades in ministry, including 13 years as a senior pastor. That experience taught him how to listen, lead with compassion, build community, and help people navigate some of life's most difficult moments. When he entered real estate, however, he had to figure out how those strengths translated into a career in sales.Edward shares how he learned that sales doesn't have to feel “salesy,” how his family's challenges shaped his perspective on love, forgiveness and healthy boundaries, and why relationships have become the foundation of the real estate business he's building today.IN THIS EPISODE:• Turning decades of experience in ministry into strengths in real estate• Why sales can be relational instead of “salesy”• Leading with compassion when people are facing difficult circumstances• Choosing love while still maintaining healthy boundaries• The importance of community and surrounding yourself with the right people• Finding your natural strengths instead of forcing yourself into someone else's model• How Edward is using networking and community-building to grow his real estate businessTHE MIALE TEAMSearch Homes:https://themialeteam.comInstagram:https://bit.ly/miale-instagramYouTube:https://bit.ly/miale-youtubeApple Podcasts:https://apple.co/4jJX2gLSpotify:https://bit.ly/miale-spotifypod

What turns good customer service into an experience people actually remember and talk about? Brad Dick believes it comes down to intentionality, empathy, consistency, and recognizing the small moments that matter most.In Episode 37, Matt Miale sits down with Brad Dick, customer experience expert and founder of Service Obsessions, to explore how businesses can create stronger relationships without simply doing more. Drawing on more than 20 years in medical IT and customer service leadership, Brad shares how companies can identify the emotional moments in a customer's journey, create meaningful “micro moments,” and consistently deliver an experience that generates referrals and loyalty.In this episode:• Why customer service is what you do, but customer experience is how you do it• Creating intentional “micro moments” instead of relying on generic gifts• Why empathy is so important when customers are frustrated or overwhelmed• How to define and consistently deliver the experience you want customers to have• Simple language like “Here’s what happens next” and “I have time and I want to” that can change a customer interactionCONNECT WITH BRAD DICKWebsite:https://serviceobsessions.com/THE MIALE TEAMSearch Homes:https://themialeteam.comInstagram:https://bit.ly/miale-instagramYouTube:https://bit.ly/miale-youtubeApple Podcasts:https://apple.co/4jJX2gLSpotify:https://bit.ly/miale-spotifypod

What separates people who keep growing from those who get stuck? Ryan Hawk believes it comes down to embracing friction, staying curious, seeking feedback, and consistently taking action—even when it’s uncomfortable.In Episode 36, Matt Miale sits down with Ryan Hawk, host of The Learning Leader Show and author of The Price of Becoming. Ryan shares lessons from his journey as a college quarterback, sales professional, podcast host, author, speaker, and leadership advisor—including losing his starting quarterback job, making 60 cold calls a day, and learning from hundreds of high-performing leaders. His message: the difficult moments aren’t always setbacks. Sometimes they’re your advantage.In this episode:• Why Ryan believes we should run toward friction instead of avoiding it• The “Advantage Us” mindset for turning adversity into opportunity• Why great leaders are truth tellers and seek constant feedback• What Ryan has learned from studying people with sustained excellence• Three end-of-day questions that can compound into meaningful growthCONNECT WITH RYAN HAWKWebsite:https://learningleader.com/Instagram:https://www.instagram.com/ryanhawk12/THE MIALE TEAMSearch Homes:https://themialeteam.comInstagram:https://bit.ly/miale-instagramYouTube:https://bit.ly/miale-youtubeApple Podcasts:https://apple.co/4jJX2gLSpotify:https://bit.ly/miale-spotifypod

What separates the people who succeed from the people who don’t? Shelby Ryburn believes there are three things you simply can’t teach: work ethic, desire, and drive.Matt Miale sits down with Shelby to unpack a career that has taken her from property management and Northwestern Mutual to recruiting, coaching, Keller Williams leadership, and eventually building More Real Estate Group with her partners in California.They talk about why action often creates motivation, learning to recognize your own patterns when things get hard, surrounding yourself with people who will call you out when you retreat, and why success gets a whole lot easier when you stop trying to do hard things alone.Plus, Shelby breaks down the simple daily math her team uses to define a successful day and why being truthful about your activity is essential if you actually want to improve.Connect with Shelby:Instagram: @shelbyryburnMore Real Estate Group: https://www.themorerealestategroup.com/agent-profile/shelby-ryburnLinkedIn: https://www.linkedin.com/in/shelbyryburn/#Leadership #PersonalDevelopment #RealEstate #TheProductionPlaybook

What if the habits holding you back aren’t really about discipline—but about identity?In this episode of The Production Playbook, Matt Miale sits down with Adam Avenus, founder of Avenus Consulting, for a deep conversation about identity, subconscious beliefs, habits, environment, and becoming the person capable of creating the results you want.Adam shares how he went from struggling to pay rent as a young real estate agent to selling more than $100 million in real estate—and how changing the story he was telling himself played a major role in that transformation.In this episode, we cover:• Why working harder doesn’t always produce better results• How identity and subconscious beliefs shape your habits• Why habits are an expression of who you believe you are• How the stories you tell yourself affect your business• Breaking negative thought patterns in real time• Why willpower alone rarely creates lasting change• How your environment can reinforce—or reshape—your identity• The importance of getting into the right rooms• Why working on yourself can ultimately be an act of service to othersAdam Avenus LinksWebsite: https://www.avenusconsulting.com/Instagram: @adamavenusMiale Team LinksSearch Homes: https://themialeteam.comInstagram: https://bit.ly/miale-instagramYouTube: https://bit.ly/miale-youtubeApple: https://apple.co/4jJX2gLSpotify: https://bit.ly/miale-spotifypod

What happens when the plan falls apart? Sometimes you don’t quit—you refocus.Matt Miale sits down with longtime friend and entrepreneur Phil Benito of CSC Services Hood & Duct for a candid conversation about resilience, failure, rebuilding, leadership, and figuring out what success actually means.Phil shares the unconventional path that took him from Connecticut to California and back again: moving his young family across the country, helping grow a business division from roughly $330,000 to $1.8 million in 14 months, surviving a serious car accident and lengthy recovery, returning home and starting over, and ultimately helping build a successful company.But the conversation goes beyond business. After another serious accident landed Phil in the ICU, he began asking a different question: What am I actually doing all of this for?Matt and Phil talk about why there is no success without failure, why “refocusing and quitting” are two very different things, the importance of showing up, developing other people, creating opportunity, and learning when enough is enough.In this episode:• Success, failure and resilience• Why refocusing isn’t quitting• Starting over when the plan changes• Leadership and developing people• Creating opportunities instead of simply selling• Building customer loyalty by solving problems• Time management and personal accountability• Stepping back and allowing other leaders to step up• Figuring out what actually makes you happy• How CSC Services helps residential and commercial customersPhil Benito / CSC Services Hood & DuctWebsite: https://www.cleanmyducts.com/Facebook: https://www.facebook.com/cschoodandductPhone: 860-289-5100Miale Team LinksSearch Homes: https://themialeteam.comInstagram: https://bit.ly/miale-instagramYouTube: https://bit.ly/miale-youtubeApple: https://apple.co/4jJX2gLSpotify: https://bit.ly/miale-spotifypod