The HOA Pros Podcast

ACCREDITED Fannie Mae Condominium Financing Changes for Pros This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill (1) hour continuing education requirements for the CMCA® certification. www.camicb.org Instructions to receive 1 hour continuing education credit Listen to the podcast and write down the numerical code that you will hear throughout the show. Send numerical code to [email protected]. Receive certificate for 1 C.E. Special thanks to: Natalie Stewart, President of FHA Review Inc. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com www.abarcalandscape.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

In honor of National Mentorship Day, we’re celebrating the power of mentorship, professional growth, and the next generation of HOA industry leaders! We’re joined by Anthony Rosales of Seabreeze Management Company, who shares how he found his way into the HOA industry, what it’s like being a newer community manager, and the experiences that have contributed to his success. In a special moment of HOA gratitude, Anthony recognizes our very own Kara Foley, sharing the impact she’s had on his professional journey and the importance of having mentors who encourage, challenge, and believe in you. We also tackle the big question: Will Anthony stay in the HOA industry for the long haul? From unexpected career paths to meaningful mentorship, this episode reminds us that everyone starts somewhere, and sometimes one person believing in your potential can make all the difference. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com www.abarcalandscape.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

Are you using AI to its full potential, or just scratching the surface? This week on HOA Pros Podcast, Sean Patterson of CrossGen AI for an eye-opening conversation about moving beyond basic chats and putting AI to work. Sean shares why successful adoption starts with people, education, and leadership, and why you can’t simply buy software and expect your team to transform overnight. From turning a handwritten to-do list into actionable help to describing problems in ways that unlock better results, this episode offers practical ideas for community managers, business partners, and anyone curious about AI. Plus, we share an update on CAI-OC’s CAID project supporting Newland Park and the generosity helping make it happen. In his HOA Gratitude moment, Sean thanks his wife for supporting his leap from corporate America into building CrossGen AI and his passion for helping people navigate this evolving technology. He also gives a shout-out to his two sons and the family dog! Join us for laughs, fresh perspectives, and plenty of “Wait, AI can do that?” moments! Learn more about Sean and CrossGen AI at https://crossgen-ai.com Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com www.abarcalandscape.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

What separates a vendor from a true business partner? We sit down with Christian Rovsek of Service First Restoration, Inc. to talk about what it really takes to build lasting relationships in the HOA industry. Christian shares his journey into the industry, a few memorable stories, and the lessons he’s learned about being proactive instead of reactive, mitigating liability and risk, and understanding what clients actually need. From price vs. true cost and “go-do” work vs. the RFP process to the importance of understanding WIIFM (“What’s In It For Me?”), Christian shares his perspective on creating processes around the client rather than simply completing a scope of work. And, of course, we wrap up with a little gratitude and a shoutout to Joe Price. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com www.abarcalandscape.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

On this episode, we sit down with Donald (Donny) Disbro of Communitas and Kelly Thomson of ARK & BHE for a conversation about where the HOA industry is headed. We dive into acquisitions and company culture and tackle the big question: What will the HOA industry look like 20 years from now? Donny and Kelly also share some great stories from their careers and take a moment to recognize the people who have made an impact along the way, sharing their gratitude for Catherine Laster and Rob Smith. It’s a conversation about growth, culture, change, gratitude, and the future of our industry, with plenty of HOA Pros personality mixed in. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com www.abarcalandscape.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

This week, we sit down with Dave Rauch of ProTec Building Services, whose passion for extending the life of our communities comes through loud and clear. Dave talks about his work with the Foundation for Community Association Research Think Tank and the newly released Built to Last: Strategies for Extending the Economic Life of Community Associations, including a new tool designed to help HOAs evaluate their economic life. We also get into the importance of routine preventive maintenance, maintenance manuals, and planning for the long-term health of a community. Dave shares a special dedication to the late Tom Miller, a pioneer in construction defect litigation who helped pave the way for the maintenance manual. And in true HOA Pros fashion, we end with gratitude. Dave recognizes Dawn Bauman and her vision for CAI and the community association industry. Great conversation with someone who believes communities shouldn’t just be built, they should be Built to Last. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com www.abarcalandscape.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

What do Burning Man, structural engineering, rising HOA assessments, and the question, “Where does all the poop go?” have in common? They’re all part of our first-ever video episode of the HOA Pros Podcast! Dilip Khatri, PhD, SE, founder and principal engineer of Khatri International, Inc., joins us to discuss aging communities, reserve funding, structural inspections, condominium financing, and the real-world consequences of delaying essential repairs. He also shares his gratitude for the volunteer board members who dedicate countless unpaid hours to their communities. In our HOA Gratitude segment, he gives special recognition to Andrea from the CAI Greater Los Angeles Chapter for her hard work and dedication to the industry. It’s informative, candid, and absolutely hilarious. Watch or listen now! Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com www.abarcalandscape.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

We sat down with David Pyrzenski of CourtMatch for a great conversation about the important role recreational amenities play in creating thriving communities. David shared his perspective on facilities management, the partnership between management and the board, and the unique demands that come with managing recreational facilities. We talked about how amenities can help build community and connection, as well as the importance of anticipating potential conflicts, identifying issues early and resolving them before they escalate. We also learned how CourtMatch helps communities simplify amenity management, handling everything from amenity reservations and scheduling to community events and ticketing, all in one place. And a special shoutout to Gina Duff, who David shared his gratitude for during the episode! Another great conversation about the people, technology, and partnerships that make our communities better. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com www.abarcalandscape.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

This week, we’re joined by Cang Le and Deanne Cox, CMCA, AMS from Le Firm for a conversation that takes us from litigation to the courtroom and everything in between! We talk about how they found their way into the HOA industry, some of the crazy stories they’ve collected along the way, and the people who have made an impact on their careers, including Annie Wyland and Lisa Silva. If you work in community management, serve on a board, or just love a good courtroom story, you won’t want to miss this one. Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com www.abarcalandscape.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

We’re joined by Seth Fenn of Cura Pest for a conversation that goes way beyond pest control! Seth shares how he found his way into the HOA industry, a few crazy stories from the field, and how Cura Pest is using AI on the office and customer-facing side of the business. We also talk innovation, including laser technology for mosquito control, growth, and the lessons Seth has learned along the way. And, of course, we wrap up with a little gratitude and a shoutout to Daniel Pawlak. 🐜 Pest control 🤖 AI & the customer experience 🦟 Lasers vs. mosquitoes 📈 Growth 😂 HOA industry stories Another fun conversation! Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com www.abarcalandscape.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com