The FireStarter Podcast podcast

The FireStarter Podcast

Todd Liles

The FireStarter Podcast, sponsored by Service Excellence, is a show where host Todd Liles interviews business owners and managers who have all undergone radical transformations for the better in their professional and personal lives. Listen to hear inspiring stories from some of the home service industry's finest!

48 Episodes

The Private Equity Playbook
8/7/2024
37:57
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today we take a peek behind the curtain into a Leadership Q&A Todd recently held for Service Excellence clients on the topic of private equity, something that many of us in home services have been hearing about for some time now. If you feel intimidated by the prospect of working with PE, Todd will settle those anxieties today by humanizing this behemoth of an industry. Tune in to hear how you, like Todd, can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
Becoming a Sales Boss with Jonathan Whistman
7/24/2024
1:00:36
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Todd is joined today by Jonathan Whistman, author of 'The Sales Boss,' a leading authority on the elements of curating an A-tier sales team in your organization. Tune in to hear how, like Jonathan, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Roadtripping with Todd and Chris
7/10/2024
1:17:57
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this episode, Todd is joined by COO of Service Excellence, Chris Elmore, to talk business and nerd out about the Roman Empire while going to visit Dr. Kerry Webb. Tune in to hear how, like Todd and Chris, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
KPIs and Business Metrics with Jeff Saxton and Jeffrey Eisenberg
6/26/2024
1:02:20
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this episode, Todd is joined by Jeff Saxton and Jeffrey Eisenberg to go in depth on input and output KPIs and how tracking, or the lack of tracking, this data can impact your business to great lengths. Tune in to hear how, like Jeff and Jeffrey, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
Road Tripping with Todd, Shannon, Steve, and Rachel
6/12/2024
32:42
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this episode, we're joined by long time friends and clients, Steve and Rachel Egner. While Steve and Rachel were in hanging with us in Austin, we recorded an impromptu episode on our way to swim at Blue Hold in Wimberley, Texas. This conversation covers topics ranging from input and output KPIs to the ups and downs of being married to an entrepreneur. Tune in to hear how, like Kevin, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
Service Over Sales with Kevin Doran
3/27/2024
59:34
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this conversation, we're joined by Kevin Doran and discuss topics ranging from his experience working at NextGen, his current role at Rooter Hero Plumbing and Air, his contentment with his current lifestyle and the importance of financial priorities, and more. He also goes in-depth about emphasizing the importance of culture and organization in achieving amazing growth. Tune in to hear how, like Kevin, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
Building, Selling, and Retiring with Matt Michel
3/13/2024
1:02:12
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Matt Michel, founder of Service Roundtable, joins the podcast today to share insights into founding and growing a business, emphasizing serving contractors, and selling the Service Roundtable and the challenges of retirement after selling. He advises on selling a business, highlighting the role of investment banks and aligning with the company's culture. Matt also stresses the importance of building a strong company culture and delegating tasks to grow a business successfully. Tune in to hear how, like Matt, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
Matt Pozda and Call Dad, Part 2
2/28/2024
1:26:06
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Matt Pozda, owner of Call Dad Heating and Cooling, joins the podcast for his second episode to continue talking about his time since buying Call Dad. Todd and Matt discuss Matt's rebranding of Call Dad, transitioning from a construction to service business, the future of the trades, and more. Tune to hear how, like Matt, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
Matt Pozda and Call Dad, Part 1
2/14/2024
47:55
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Matt Pozda, owner of Call Dad Heating and Cooling, joins the podcast today to talk with us about topics ranging from the games he played as a child to leaving a job in finance to acquire a home services business. It's a story with many interesting facets that you will hear more about soon! Tune to hear how, like Matt, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
A Conversation With Greg McAfee
1/31/2024
39:27
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. We are joined today by Greg McAfee, owner of McAfee Heating and Air in Dayton, Ohio. In this episode, Greg discusses his beginnings in the business and struggles he has endured since. He discusses his personal kryptonite, impatience, and how it has both helped and hindered him. McAfee also talks about the importance of thinking outside the box and finding unique ways to serve customers. Tune to hear how, like Greg, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!

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