Ep. 195 -The Franchise Formula: Why Some Businesses Scale and Others Fail
In this episode, Simon sits down with Matt Friedman, an entrepreneur, franchise executive, co-founder of WingZone, and CEO of Epic Wings.After building WingZone from a fraternity house kitchen at the University of Florida in 1992 with just $500, Matt helped grow the brand into a global franchise with more than 140 restaurants across the US and six countries. After selling a majority interest in WingZone in 2020, he moved into franchise consulting before starting his new chapter at Epic Wings in 2026.Matt shares how he transformed WingZone from a seven-location regional restaurant chain into a successful franchise business, the advantages and challenges of franchising, and what entrepreneurs need to understand before expanding their businesses.The conversation explores franchisee relationships, brand consistency, unit-level economics, leadership, financial preparation, and the systems required to build a scalable franchise. Matt also explains why franchising is a long-term commitment, why franchisees must be actively involved, and how founders can build a model others can successfully run.Whether you're an entrepreneur, restaurant owner, aspiring franchisor, or someone considering investing in a franchise, this episode delivers valuable insights into building a scalable business, supporting franchisees, and turning a successful business model into a sustainable franchise system.Key MomentsIntroduction to Matt Friedman and his journey building WingZone from a fraternity house kitchen into a global franchise brandUnderstanding the difference between a franchise, franchisor, and franchiseeWhy Matt waited until WingZone had seven successful locations before launching its franchise systemThe advantages of franchising, including faster expansion, established systems, buying power, and technologyWhy brand standards and consistency matter—and how franchisees can maintain flexibility in local marketing and pricingHow franchisee ideas, advisory councils, and collaboration help drive innovation across a franchise systemThe difference between operating corporate restaurants and building a franchise business that supports other entrepreneursThe essential requirements for franchising, including proven business models, strong unit-level economics, and attractive returns on investmentWhy franchisors need sufficient working capital, the right team, and a long-term financial commitment to succeedMatt's advice on franchisee leadership, documenting business systems, and building a simple, scalable operating modelTo learn more about Matt Friedman, please visit her LinkedIn profileTo learn more about mattfriedman, please visit her website, YOUR HOST - SIMON LADER Simon Lader is the host of The Conference Room, Co-Founder of global executive search firm Salisi Human Capital, and lead generation consultancy Flow and Scale. Since 1997, Simon has helped cybersecurity vendors to build highly effective teams, and since 2022, he has helped people create consistent revenue through consistent lead generation. Get to know more about Simon at: Website: https://simonlader.com/ Twitter: https://twitter.com/simonlader LinkedIn: https://www.linkedin.com/in/headhuntersimonlader/ The Conference Room is available onSpotifyApple podcastsAmazon MusicIHeartRadio