Building Trust in AI: Insights from NiCE

In this live episode of The Bridgecast from the Bridgepointe Tech Summit, host Scott Kinka sits down with Chris MacFarland, Chief Development Officer of Comcast Business, and Gary Sorrentino, Global CIO of Zoom. They tackle the tough questions facing CIOs: how to manage spend while balancing significant investment in AI and cybersecurity. The panel cuts through the AI hype to discuss why many large-scale AI projects fail, why "download and go" strategies are doomed, and how to measure true AI success using metrics like customer satisfaction and employee efficiency. This conversation delivers practical, future-focused advice for IT leaders navigating the waves of digital transformation. To find out how Bridgepointe Technologies helps businesses make IT decisions faster with world-class engineering support and ongoing guidance, head to https://bridgepointetechnologies.com/

In this episode of The Bridgecast, host Scott Kinka sits down with Michael Quince, Regional Vice President of Partner Sales at NiCE, to explore how customer experience technology is evolving from robotic IVRs to human-centric AI. They discuss NiCE's acquisition of CognitG, the importance of partner ecosystems in AI adoption, and why "people first" should be every tech leader's mantra. From building culture within channel teams to helping customers overcome AI adoption fears, Michael shares practical insights on balancing cutting-edge innovation with genuine human connection. To find out how Bridgepointe Technologies helps businesses make IT decisions faster with world-class engineering support and ongoing guidance, head to https://bridgepointetechnologies.com/

In this episode of The Bridgecast, host Scott Kinka welcomes back Brian Eichman, Vice President of Business Development and Solution Architecture at CoreSite, to explore the revolutionary concept of "AI inference zones." From CoreSite's billion-dollar milestone to the shift from AI training to monetization, Brian breaks down how proximity, ecosystem partnerships, and hybrid infrastructure are reshaping the future of enterprise AI deployment. Essential listening for IT leaders navigating the transition from AI experimentation to production-scale implementation.

In this special Tech Summit episode of The Bridgecast, host Scott Kinka sits down with Neal Foard, principal of StoryFire and featured speaker at Bridgepointe's Tech Summit 2025 in Miami. From a daughter's baseball game cheer to boardroom presentations, Neal reveals how storytelling transforms technical leaders into trusted advisors. Whether you're preparing for budget meetings or building stakeholder relationships, this conversation offers practical frameworks for turning data into narratives that drive action and create lasting connections.

In this episode of The Bridgecast, host Scott Kinka sits down with Tony Moroney, Principal at The Digital Explorer, to explore the strategic implementation of AI in enterprise environments. Tony shares critical insights on avoiding "AI washing," orchestrating human and digital intelligence, and creating genuine customer-centric experiences through AI. Essential listening for leaders looking to move beyond AI experimentation to drive measurable business outcomes while navigating cultural, ethical, and governance challenges.

In this episode of The Bridgecast, host Scott Kinka sits down with Mike Pereira, Executive VP of Technology at Bridgepointe Technologies, to explore the evolving landscape of enterprise tech procurement. They dive into pressing challenges around AI adoption, security implementation, and the ongoing complexities of hybrid work technology. Whether you're grappling with AI integration, weighing security investments, or trying to streamline collaboration tools, this conversation offers practical insights for navigating today's rapid tech changes. Tune in to hear Mike's unique perspective on responsible innovation and why some technological advances may warrant careful consideration despite their capabilities.

In this episode of The Bridgecast, host Scott Kinka sits down with Tamanna Chanana, Campaign Program and Events Lead at Snowflake and host of the "Brand Talkies" podcast, to explore the critical intersection of marketing creativity and technical execution. From her self-described "T-shaped marketer" philosophy to her expertise in scaling marketing initiatives from scratch across brand awareness, demand generation, and field marketing, Tamanna shares practical strategies for building successful partnerships between marketing and IT teams in today's data-driven landscape.

In this special episode of The Bridgecast, host Scott Kinka goes live from the Northeast Contact Center Forum 2025 at Gillette Stadium to capture the pulse of the contact center community. Through candid conversations with industry leaders, we explore how AI is shifting from "foe to friend," why breaking down organizational silos has become mission-critical, and how the post-COVID workplace continues to reshape customer service delivery. From AI-powered knowledge management to the evolving challenges of remote work and agent burnout, this episode delivers unfiltered insights from the front lines of customer experience. Whether you're navigating staffing shortages, implementing new technology, or trying to get leadership buy-in for contact center initiatives, these conversations offer practical wisdom from those who've been there.

What if AI doesn’t take your job, but gives you a better one? In this episode of The Bridgecast, host Scott Kinka sits down with Arshad Hisham, founder and CEO of InGen Dynamics, to unpack why AI and robotics won’t replace the workforce, but redefine it. From debunking fears about job loss to explaining the power of governance-first AI adoption, Arshad offers a human-centric vision for automation. He shares how intuitive, ethical design, not just technical prowess, will shape success in industries like healthcare and education. For IT leaders and decision-makers, this episode is a timely roadmap to navigating the next wave of intelligent, responsible technology.

In this episode of The Bridgecast, host Scott Kinka sits down with Alistair Pidd, Professional Services Director at BCM One, to demystify the complex world of enterprise voice in the age of hybrid work. They unpack Microsoft Teams voice integration strategies, including Calling Plans, Direct Routing, and Operator Connect, while offering practical advice on contact center migrations, global architecture, and maintaining legacy workflows. From directory hygiene to Copilot’s emerging role in voice, Alistair shares invaluable insights for IT leaders navigating telephony modernization. Whether you're optimizing UCaaS or tackling compliance challenges, this episode is your guide to building a resilient, future-ready voice strategy.