Telligen QI Connect

This episode features an interview with Kellie Goodson, Chief Engagement and Experience Officer at ATW Health Solutions. Kellie shares her journey from the hospitality industry to healthcare, where she spent over two decades working on quality improvement initiatives. She discusses how her background in hospitality shaped her approach to patient experience and the importance of data in advancing health equity. Throughout the conversation, they explore the intersection of patient care, healthcare management, and the role of data in addressing disparities in health outcomes.

Hear from Jodie Franzen, located at Duncan Regional Health in rural Oklahoma, as she highlights the organization's proactive approach to screening for social drivers of health (SDOH) to reduce readmission rates. Already implementing screening questions before new requirements emerged, Jodie and her team utilize the PREPARE tool to address issues like personal safety, food insecurity, and health literacy. Staff conduct screenings during patient admissions, supported by training and a "We Ask Because We Care" campaign to explain the purpose to patients, who have responded positively. The organization connects patients with resources, including a food bank, and evaluates effectiveness through data collection and community feedback, particularly focusing on the needs of the Hispanic population. Jodie notes initial hesitance from staff in asking sensitive questions but emphasizes their commitment to enhancing community health outcomes and ensuring equitable access to care. 

On this episode of Rx for Excellence, we welcome Telligen’s Clinical Pharmacy Specialist Megan Myers and Health Literacy Specialist Belinda Rogers along with members of Telligen's Beneficiary and Family Advisory Council and Community Ambassadors to discuss health literacy and its impact on vaccine hesitancy. Hear different perspectives from David Thomas, Julia Walker and Roger Lacoy and their personal experience with hesitancies to receive a vaccine, how community members can advocate for vaccines and more. Learn more: Become a Community Ambassador or join the Beneficiary and Family Advisory Council: https://www.telligenqiconnect.com/who-we-help/patients-families/ Visit Telligen’s Vax Hub: https://www.telligenqiconnect.com/vaxhub/ Vaccine Ambassador Program: https://www.telligenqiconnect.com/resource/vaccine-ambassador-program/ Visit Telligen’s Health Equity page: https://www.telligenqiconnect.com/health-equity/

This podcast is an excerpt from Telligen QI Connect’s COVID-19 in Long Term Care Office Hour event with Dr. Lea Watson, which took place on November 19, 2020. Dr. Watson is a board-certified adult and geriatric psychiatrist and her full presentation, entitled, COVID, Resilience and Gratitude is available online in Telligen QI Connect’s event archive. In this 4 minute clip, Dr. Watson shares the practice of “3 Good Things, Increased Resiliency as Easy as 1,2,3”, and shares her own silver lining experienced during the COVID-19 pandemic

In this episode, Telligen & ATW hear from SAGECare team members Nic Watson (he, him), Managing Director of Social Enterprise and Sadiya Abjani (she, her), Director of Training and Instructional Design. SAGECare is the country's oldest and largest nonprofit dedicated to improving the lives and health outcomes of LGBTQ+ older adults. The organization was founded in 1978 in New York with the idea that "if nobody takes care of us, we must take care of each other." SAGECare provides LGBTQ+ competency training and consulting on LGBTQ+ aging issues to service providers in the U.S. and internationally. SAGECare offers the added benefit that qualifying agencies may receive a national credential to highlight the percentage of staff trained.

In this episode, Brittany Rodriguez from Telligen and Mia Croyle from Superior Health welcome RoseAnna Milanovic, MA, MS, senior quality improvement facilitator at Telligen. RoseAnna shares her work developing nursing home behavioral health programs, which included substance use and opioid use disorder services and training to ensure staff understand how to approach residents with empathy rather than judgment. 

In this episode, Brittany Rodriguez from Telligen and Mia Croyle from Superior Health welcome back Sara Jesse, community health manager for public health in Sauk County, Wisconsin. Sara shares some best practices, resources needed, and the steps required to engage the community to create an environment that is conducive to people in recovery. 

On this episode of Rx for Excellence, Telligen welcomes members of the Beneficiary and Family Advisory Council to discuss influenza (flu) vaccination. Hear different perspectives from David Thomas, Julia Walker and Roger Lacoy on their personal experience with the flu vaccine, hesitancies to receiving a vaccine and more. For more information about flu vaccines, click here: https://www.cdc.gov/flu/prevent/flushot.htm.

A note about our content. This episode contains a discussion of childhood trauma and violence as well as a description of an opioid overdose event. In this episode, Telligen’s Brittany Rodriguez and Superior Health’s Mia Croyle welcome Sara Jesse, community health manager for public health for Sauk County, Wisconsin. Sara shared her personal connection to the issue, having lost her sister to opioid overdose, and her commitment to healing and reducing stigma. The conversation concluded with a discussion on the connection between trauma and stigma. The participants emphasized the need to challenge stigma, the impact of external factors on personal choices and outcomes, and the role of empathy and understanding in addressing substance use disorders.

In this episode, Telligen's Brittany Rodriguez and Superior Health's Mia Croyle welcome Janice and Darren, who, after the overdose death of their son Andrew, began working in their community to de-stigmatize addiction and prevent overdose emergencies. Transcript Resources from this episode: FDA approval information on OPVEE opioid reversal drug Where to get OPVEE Narcan (naloxone) Finder