#638 Customer Service and Creating Disney Magic with Lee Cockerell

Three guests joined the podcast for a very special session of GovLove and Open Space Radio. Ali Rhodes is the Parks and Recreation Director for the City of Boulder, Colorado, Bernita Reese is the Recreation and Parks Director for the City of Columbus, Ohio, and Michele White is a Senior Program Manager for the National Recreation and Parks Association (NRPA). They joined to talk about environmental resilience and sustainability strategies in the parks and recreation sector. Ali and Bernita shared the work they have done in their organizations to mitigate and manage the impacts of climate change, as well as in collaborating with other departments in their cities. Michele talked about NRPA's recent Sustainability in Practice program focused on helping organizations take the next step in environmental resilience. This episode was produced in partnership with NRPA's Open Space Radio Podcast and recorded live at the 2024 NRPA Conference in Atlanta, GA. Hosts: Ben Kittelson and Cort Jones

Two guests joined the podcast to share their generational perspective on local government. Sam Badger is the City Manager's Office Marvin Andrews Fellow at City of Scottsdale, Arizona and Decker Ploehn is the City Administrator for the City of Bettendorf, Iowa. They each shared their career path, talked about the importance of relationships, and asked each other questions to gain knowledge from the others perspective. Host: Lauren Palmer

Two guests joined the podcast to talk about starting their careers in public service. Olivia Perfetti is the Municipal Engagement Manager for Allegheny County Conservation District and Lily Neilsen is an Environmental Justice Intern for a non-profit, New Sun Rising. They both attended, or are attending, Carnegie Mellon University for their Master's in Public Policy program and were part of a fellowship program to connect students to local government. They discussed what brought them to public service, what they have learned in their roles so far, and what they are looking for from their employers. This episode was recorded at the 2024 ICMA Conference in Pittsburgh, PA. Host: Meredith Reynolds

Taylor Wegrzyn, Director of Economic and Community Development at the City of North Chicago, Illinois and Siraj Asfahani, Vice President at The Lakota Group joined to podcast to discuss the City of North Chicago's award-winning Comprehensive Plan. They discussed the need for more frequent revisions of a comprehensive plan and the unique opportunities of coordinating with the federal government. They also discussed the robust community outreach and resident engagement that informed the development of the plan. This episode was recorded at the American Planning Association – Illinois Chapter Annual Conference. Host: Dan Bolin and Andy Cross

Kara Silbernagel, Deputy County Manager for Pitkin County, Colorado joined the podcast to discuss climate action planning. She talked about how the County's work is impacted by Federal land, emergency management, and affordability. She shared the importance of engagement in climate action planning and discussed the elements of the County's plan, especially in building resilience. This episode was recorded at the 2024 ICMA Conference in Pittsburgh, PA. Host: Ben Kittelson

Jessica Kinser, City Administrator for the City of Faribault, Minnesota, joined the podcast to discuss empowering women and employment contract negotiations. She shared her unique experience negotiating contracts as a city's first manager, an internal candidate, and a manager in transition. She also highlighted common mistakes to avoid, the importance of using data in a negotiation, and the value of a good professional network. This episode was recorded at the 2024 ICMA Conference in Pittsburgh, PA. Host: Lauren Palmer

Erin Dalton, Director of the Department of Human Services at Allegheny County, Pennslyvania and Mariana Escallón Barrios, an Assistant Professor at Carnegie Mellon University - Heinz College of Information Systems and Public Policy joined the podcast to discuss data driven health organizations. They shared how the County integrates data to predict outcomes better, the partnership between the County and the University, and what projects they are looking forward to in the future. This episode was recorded at the 2024 ICMA Conference in Pittsburgh, PA. Host: Meredith Reynolds

Nancy Hill, Community Development Director at the Village of South Elgin, Illinois and Geoffrey Dickinson, Senior Vice President at SB Friedman Development Advisors joined the podcast to discuss ethics and economic development. They discussed different ethical scenarios in economic development as they related to the ICMA and APA code of ethics. This episode was recorded at the 2024 Illinois Tax Increment Association Conference. Host: Dan Bolin

GovLove Co-hosts Meredith, Lauren, and Ben were joined by Brent Stockwell, Assistant City Manager at the City of Scottsdale, AZ and Amie Hendrix, City Manager at the City of Geneva, NY to recap the recent ICMA Conference. They discussed AI, community engagement, a case study in managing homelessness, the role of the manager in community leadership, and the ELGL Analyst Academy. They shared insights on lessons learned, their favorite sessions, and key takeaways.  This episode was recorded from the 2024 ICMA Conference in Pittsburgh, PA. Panel: Meredith Reynolds, Lauren Palmer, Ben Kittelson, Brent Stockwell, and Amie Hendrix

Teri Black, Founder and CEO of Teri Black & Company joined the podcast to discuss local government recruitment. She outlines the process of local government recruiting, building candidate pools, and trends in recruiting. Host: Meredith Reynolds