e-Core Fireside Chat

For this episode of e-Core’s Fireside Chat, we explore how trusted advisor relationships help organizations unlock the true potential of human-AI collaboration. Host Dan Teixeira, NA Managing Director at e-Core, sits down with Nicole Bruno, Head of Client Strategy and Success at e-Core, to reflect on the importance of empathy and human connection in tech-enabled environments. While AI and frameworks can optimize our processes, it’s people who bring creativity, problem-solving, and transformation to life. From navigating strategic pivots to supporting executive teams, the conversation dives into how building trust and truly listening to clients leads to smarter collaboration and better outcomes, with or without AI.As Nicole puts it, “people are the work.” And in a world of increasing automation, this episode reminds us why putting humans first is what makes change sustainable.Join us as we explore ways of leveraging team collaboration in an AI era with a human-centered mindset. Key moments:00:37 Introductions02:07 From Subject Matter Expert to Trusted Advisor03:56 Connecting teams, building bridges06:40 Having the right culture fit08:43 Human touch: people are the work10:21 Dealing with AI in the workplace12:38 Personalized approach14:26 How AI builds a holistic view15:52 How to leverage AI use for increased collaboration17:48 The key to human-AI collaboration success

In this episode of e-Core's Fireside Chat, Dan Teixeira, NA Managing Director at e-Core, welcomes Noelle Mykolenko, CEO of Trusted Advisor Associates, for a deep dive into how to build strong, trust-based relationships that foster influence, leadership, and professional growth.Through real-world examples and practical advice on how to establish trust with clients, Noelle outlines the key milestones in shifting the mindset from being just a subject matter expert to becoming someone clients see as a safe haven—someone who genuinely has their best interests at heart.Chapters:00:35 Introductions03:50 What is a trusted advisor?04:48 Having difficult conversations07:40 The four levels of relationship11:33 From customer service to people service14:41 How intimacy drives trust17:00 The trust equation19:24 The importance on being reliable22:37 Why teams should be predictable, not fast24:30 How to go from subject matter expert to trusted advisor

In this special episode of e-Core's Fireside Chat, Dan Teixeira, NA Managing Director at e-Core, welcomes Delivery Managers Flavia Batista and Elton Paz to unpack the highlights of 2024 and share insights into what lies ahead for 2025.  Topics Covered: Application Development: Elton dives into how AI is reshaping the role of software developers and the critical impact of Data and Machine Learning, sharing a compelling case study on improving client team workflows. Atlassian Space: Flavia reflects on advancements in cloud adoption, the integration of AI into knowledge management, and a client's success in extending JSM beyond IT.

Join us in this engaging Fireside Chat as we explore strategies for effective tool adoption and integration within the Atlassian space. Hosted by Dan Teixeira, Managing Director at e-Core, this discussion features Allison Carlson, a seasoned Solution Architect at e-Core.

In the third episode of e-Core's Fireside Chat, host Dan Teixeira interviews Marcio Silveira, a co-founder and CEO of e-Core. During the discussion, Marcio reflects on e-Core's 25-year journey, emphasizing the pivotal role that trust and strategic partnerships have played in the company's success. Looking ahead, he explores the integration of advanced technologies and highlights the importance of effective change management in ensuring businesses stay competitive.

In the second episode of e-Core's Fireside Chat, Dan Teixeira, Vando Gonçalves and AJ Schmalenberger weigh in on Atlassian's announcements from the Atlassian Team '24.

In the first episode of e-Core's Fireside Chat, our host and Managing Director Dan Teixeira leads an engaging discussion with two industry experts: Filipe Barretto, e-Core's AWS Global Practice Leader, and Bruno Vilardi, Solutions Architect at e-Core. In this conversation, they explore how cloud computing has evolved from a mere technical tool to a strategic cornerstone influencing decision-making at the highest levels.

One critical element in making cloud work for business is to make it easy to use for both the users and your business. To ensure you are offering the best possible experience, UX (or user experience) needs to be a top concern. In this episode of the e-Core Connections podcast, our host Bruce Guptill and Mark Majers - lead UX researcher at Progressive Insurance, adjunct professor UXD at Kent State University, and author of “Make Your Customers Dance, discuss the things that need to be considered in UX planning, evolution, management and knowing how to work on these with our services partners. Other topics they get into include: Defining the term “user experience”, and why it might be time to rethink this and expand your idea of UX The danger of losing productivity and your competitive edge How often UX development and optimization requires outside assistance Plus, his long career of being a wedding DJ and how this inspired his book “Make Your Customers Dance” and how it relates to UX This episode will help you take the right next step when it comes to UX development or improvement in your business.

One of the key elements of optimizing the cloud making sure it can keep up with an ever-increasing array of IT capabilities. But how do you make sure that it works for productivity software, help desks, infrastructure, microservices, and much more? In this episode of the e-Core Connections podcast, our host Bruce Guptill and Rob Schafer - Principal for Channel ITSM Business Development at Atlassian, discuss the ins and outs of how IT organizations and how teams manage the delivery of IT services to their users. More conversation topics include: How should enterprise IT and business leaders think about and define ITSM Typical needs by enterprises and key issues that need to be resolved The changing market realities And how enterprise IT and business leaders should work with partners to make ITSM valuable and sustainable This episode will help you make better choices for ITSM to keep your business running smoothly.

Migration of business applications, data, and systems to Cloud are not new ideas. There’s been a pretty obvious global trend in migrating business software and systems to Cloud over the past decade or longer. But how do you ensure you’re doing cloud migration or modernization the right way? In this episode of the e-Core Connections podcast, our host Bruce Guptill – an IT industry analyst from Addressable Markets LLC and the Global Analyst Syndicate, talks with Tom Scott from the Open Alliance for Cloud Adoption, and the Cloud Security Alliance. Their conversation covers key cloud architecture, maturity, migration, and security issues that enterprise clients need to understand – and know how to work on with services partners. They dive in deeper and discuss topics including: The need to balance the speed of cloud vs. the speed of business The danger that comes with assuming adequate security is included and whether “good enough” is really secure Cloud maturity and adoptions strategies And the importance of having a trusted service provider to help anticipate, adapt, avoid, and fix problems If your business is planning a cloud migration or modernization, this episode will help you make sure you do it right the first time.