DAWN Cast

One question that affects business at all levels is: 'How to make customers happy?' Ben Ho has created a business called yesloyal with the main focus of customer satisfaction. A former employee of HP and Ingram Micro in the Market and Business Development sectors, and with a Master of Business Administration from the Australian Institute of Business, he is incredibly qualified to answer why customer satisfaction is so important in helping small business grow.  Starting yesloyal in December 2017 with his brother, Hogan, he has created loyalty programs for numerous businesses to create happy customers and improve sales. A proponent of small business, he is an active member of SWEH (South West Entrepreneurial Hub), which aims to support and represent business owners in the South West. He sat down with Dai Le to discuss customer satisfaction, why the dictionary is his favourite book, and his enthusiasm in sharing his knowledge with others.  _____________________________________________________________ Timestamps 00:00 - Introduction 00:52 - What is yesloyal? 03:42 - Getting and keeping loyal customers 06:50 - Ben's drive and wanting to flourish 08:10 - Challenges along the way 12:37 - What motivates you to do what you do? 15:50 - Looking after your wellbeing with the PERMA model 21:18 - The current state of yesloyal 30:20 - Dealing with people who tell you no 32:12 - NLP - neuro-linguistic programming 33:54 - Mentors and coaches, and the differences between them 37:23 - Having a near death experience changing your view on life 44:07 - Future plans _____________________________________________________________ CONNECT WITH US! DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us!  OUR WEBSITE - https://dawn.org.au/ FACEBOOK - https://www.facebook.com/DAWNMediaLtd TWITTER - https://twitter.com/DAWNMediaLTD LINKEDIN - https://www.linkedin.com/company/dawn... INSTAGRAM - https://www.instagram.com/dawnmedialtd/ _____________________________________________________________ CONTACT US! What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know! [email protected]

"I just made sure that if I was passionate, if I believed in it, and if I could see the benefit, I just went ahead and did it." What makes a successful entrepreneur? 2019 Fairfield City Women's Day Award winner, Le Ho, followed this mantra when starting her many successful businesses. From running  bridal shoe stores to taking Capital City Waste Services from the brink of bankruptcy to a $10 million turnover, she was also a 2017 Finalist of the NSW Business Woman of the Year Award. When asked about business advice, she reiterates time and time again to never give up and to rediscover that entrepreneurial spirit that originally captivated you. Happily retired, she continues to spend time educating people on what makes a successful entrepreneur, and the many business tips for success. She sat down with Dai Le to discuss what can and can't be recycled, a multitude of recycling facts, and her successful entrepreneur story.  _____________________________________________________________ Timestamps 00:00  Introduction 01:07  Beginning her business journey 08:09  Dealing with setbacks 08:51  Never giving up 12:58  Pivoting your business 14:39  Working hard as a refugee 20:43  Running a Waste Management business as an Asian woman 24:42  Identifying what you can recycle 32:38  Creating social impact 34:50  Advice for refugee business owners 37:15  Starting out as an entrepreneur _____________________________________________________________ CONNECT WITH US! DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us!  OUR WEBSITE - https://dawn.org.au/ FACEBOOK - https://www.facebook.com/DAWNMediaLtd TWITTER - https://twitter.com/DAWNMediaLTD LINKEDIN - https://www.linkedin.com/company/dawn... INSTAGRAM - https://www.instagram.com/dawnmedialtd/ _____________________________________________________________ CONTACT US! What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know! [email protected]

A staunch supporter of equality, Sibongkosi Moyo is a Social Entrepreneur and passionate about making positive changes in her community to the benefit of all. She describes herself as a social entrepreneur, engineer, writer, and speaker, as well as being the Director and Co-founder of Love Alive Foundation, an organisation that helps orphaned and vulnerable children in Zimbabwe get access to vital education and opportunities to grow. She is also passionate about seeing more women venture into STEM careers and as a proud Zimbabwean Australian, she understands the incredible importance of diversity and inclusion amongst the community. She sat down with Dai Le to discuss the journey she has undertaken from start to finish.  Articles written by Sibongkosi can be found at: www.sibomoyo.com Timestamps 00:00 - Introduction 02:12 - The impact of coronavirus on the African-Australian community 05:46 - Writing an article called "Let's Talk About Race" 07:28 - Arriving in Australia as an international student 12:47 - Giving back to the community with the Love Alive Foundation 16:09 - Staying connected to Zimbabwe with the family business 17:24 - Hurdles that have been faced 25:45 - Death of George Floyd 28:53 - Being involved with Rotary Australia 30:02 - Mentors that have helped Sibo 30:58 - Lessons learnt on the journey 32:25 - What would like people to remember you for? _____________________________________________________________ CONNECT WITH US! DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us!  OUR WEBSITE - https://dawn.org.au/ FACEBOOK - https://www.facebook.com/DAWNMediaLtd TWITTER - https://twitter.com/DAWNMediaLTD LINKEDIN - https://www.linkedin.com/company/dawn... INSTAGRAM - https://www.instagram.com/dawnmedialtd/ _____________________________________________________________ CONTACT US! What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know! [email protected]

We help thought leaders, CEOs, Business owners to: 👉 Create consistent content easily 👉 Shape powerful stories about your brand 👉 Bring out the natural and authentic voice in you 👉 Produce content that is genuine, relatable and educational 👉 Easily shared bite-sized social media snippets  Why? 👉 Your audience wants genuine, relatable and educational content that speaks to them  👉 Content that has a powerful story.  👉 They don’t want to be sold to 👉 They want to connect with you authentically 📝 PERSONALISED QUESTIONNAIRE Develop a personalised questionnaire that will bring out the best answers from you to showcase your life achievements, goals, business offerings, expertise on current topics and industry knowledge. 🎬 SPECIALIST INTERVIEWER You will be scheduled for a 15-30 mins interview with our expert host who will conduct a professional interview with you via Zoom. The easy-going, friendly and experienced host will make it easy for your answers to come across natural and authentic. 🎥 CONTENT We will provide you with the full video recording and transcription file for you to use as content e.g. you can get your team to design images, write blog articles or social media posts. 🙌 SOCIAL MEDIA SNIPPETS You can get us to edit the recording into bite-sized 1 min content to use across your social media. INTERESTED? Reach out to us at [email protected] or  OUR WEBSITE - https://dawn.org.au/ FACEBOOK - https://www.facebook.com/DAWNMediaLtd TWITTER - https://twitter.com/DAWNMediaLTD LINKEDIN - https://www.linkedin.com/company/dawn... INSTAGRAM - https://www.instagram.com/dawnmedialtd/

"Why are we so disconnected from food now and why don't we care?" This is the question Thanh Truong, a self-described 'Fruit Nerd', is attempting to answer through his passion for cooking. He is exceptionally passionate about fruits and vegetables, and the benefits these contribute to a healthy diet. After all, good food starts with good produce. Thanh is eager to educate Australians on where their food comes from and the behind-the-scenes knowledge of the subtle differences on every piece of produce. Thanh and his friend, Duncan, were Runners-up on the  Channel 7 cooking game show Plate of Origin. Representing Vietnam, he successfully brought Vietnamese cuisine to the spotlight and shined the light on the dishes he grew up with. Moving on from Plate of Origin, he is now pursuing a Masters in Food Systems & Gastronomy to further educate himself on the incredible benefits and possibilities of blending fruits and vegetables. He sat down for a chat with DAWNCast founder, Dai Le, to discuss Plate of Origin, the hidden truth of fruit and vegetables, and his plans for the future.  Timestamps 00:00 Introduction 00:50 Bringing Vietnamese dishes to the spotlight 05:21 Plate of Origin 07:17 Journey to becoming the 'Fruit Nerd' 13:12 Why fruit and vegetables? 17:45 Working for the family business 22:13 Educating the Australian consumer 27:31 Controversy over Vietnamese flag 34:35 Sorrows of War 36:40 Setting the foundations of food for the next generation 37:10 Mentors on Thanh's journey 39:15 Pushing through dark moments and redefining himself 42:46 Representing Vietnam on Plate of Origin 44:38 Where to now? _____________________________________________________________ CONNECT WITH US! DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us!  OUR WEBSITE - https://dawn.org.au/ FACEBOOK - https://www.facebook.com/DAWNMediaLtd TWITTER - https://twitter.com/DAWNMediaLTD LINKEDIN - https://www.linkedin.com/company/dawn... INSTAGRAM - https://www.instagram.com/dawnmedialtd/ _____________________________________________________________ CONTACT US! What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know! [email protected]

"One thing that is common to every culture, every generation is life." An important quote from Chee Fah, it highlights the fact that every human, no matter their position or background, is inherently all on the journey of life. A survivor of Stage 4 Cancer, Chee has dealt with a pivotal career change, devastating cancer diagnosis, and the unfortunate passing of his wife. Chee is the senior pastor of Clayton Church of Christ in Melbourne, Victoria, Australia.  He sat down with Linh Podetti to share his life experiences and have a discussion around his Christian faith and the strength and courage that humans can bring out when going through difficult times.  Timestamps 00:00 - Introduction 00:50 - Being diagnosed with cancer at the age of 24 03:54 - Having faith to stay mentally strong 06:17 - When something bad happens, people ask "why me?" 08:09 - Cancer treatment process, being in remission for over 10 years 11:25 - Chee's wife passing away 14:48 - It is not about asking why bad things happen 19:52 - God is always reaching out, we are more open during adversity 27:31 - Message to the audience 30:00 - What would you like the world to remember you for? _____________________________________________________________ CONNECT WITH US! DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us!  OUR WEBSITE - https://dawn.org.au/ FACEBOOK - https://www.facebook.com/DAWNMediaLtd TWITTER - https://twitter.com/DAWNMediaLTD LINKEDIN - https://www.linkedin.com/company/dawn... INSTAGRAM - https://www.instagram.com/dawnmedialtd/ _____________________________________________________________ CONTACT US! What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know! [email protected]

"Never give up." A steadfast family man, Trent Dean's advice to his daughter can be applied to all of us. Despite adversity, we are all capable of overcoming our limitations and rising above through individual perseverance and the help of mentors. Trent Dean is the CEO of Mercy Connect, a not-for-profit organisation focusing on delivering services to the vulnerable, providing opportunities for people in need. With a diverse background in health and aged care, community services, corporate governance, and quality improvement, Trent Dean plays a vital role in ensuring the services of Mercy Connect are meeting the needs of the vulnerable in their daily lives to allow them to live fulfilled lives. He sat down with Linh Podetti to discuss the benefits of mentorship, working for profit vs non-profit, and finding your passion and purpose in your professional life.  Timestamps 00:00 Introduction 00:48 Mercy Connect's mission 01:38 History of Mercy Connect 02:19 Getting involved with Mercy Connect 03:05 Purpose-driven business 04:21 Profit vs purpose-driven 06:40 Peach tree vs hierarchy 08:25 Pushing through hardship 12:02 Mentors during youth 15:33 Advice for aspiring entrepreneurs 19:28 Finding your passion and purpose 22:21 Does money truly make us happy? 23:25 What are you really passionate about? 25:29 How the world will remember Trent Dean _____________________________________________________________ CONNECT WITH US! DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us!  OUR WEBSITE - https://dawn.org.au/ FACEBOOK - https://www.facebook.com/DAWNMediaLtd TWITTER - https://twitter.com/DAWNMediaLTD LINKEDIN - https://www.linkedin.com/company/dawn... INSTAGRAM - https://www.instagram.com/dawnmedialtd/ _____________________________________________________________ CONTACT US! What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know! [email protected]

Stacey Copas' life changed dramatically at the age of 12, after a dive into a swimming pool left her quadriplegic. Despite the struggles and dark moments she experienced following the accident, Stacey one day made a decision to turn her life around.  Stacey shares with DAWN founder, Dai Le, that practicing gratitude and gratefulness enabled her to pivot using her life experiences to inspire workplaces and people around the world. Being a keynote speaker, author, athlete, and resilience facilitator are just some of her incredible achievements. Learn more about Stacey here: http://welcome.staceycopas.com/ Timestamps 00:00 - Introduction 01:00 - What motivates you to do what you do? 03:06 - Life becoming dark after the accident 05:22 - How can people close to you help you get out of a dark state? 11:20 - Things that help Stacey to rise above difficult times 13:14 - Pivotal moment where Stacey changed her view on life, perspective shift in early 20s 14:48 - Practicing gratitude, feeling grateful 21:35 - Have you experienced further obstacles while creating your business? 26:03 - Financial and emotional impact of coronavirus 28:38 - Mentors and coaches, finding a support network 32:21 - Coaching clients in Australia and the USA, online interviews and speaking 34:51 - What would you like the world to remember you for? _____________________________________________________________ CONNECT WITH US! DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us!  OUR WEBSITE - https://dawn.org.au/ FACEBOOK - https://www.facebook.com/dawnconnect/ TWITTER - https://twitter.com/yourdawn LINKEDIN - https://www.linkedin.com/company/dawn... INSTAGRAM - @dawn_podcast SOUNDCLOUD - https://soundcloud.com/dawnpodcast _____________________________________________________________ CONTACT US! What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know!  [email protected]

"I can be the vehicle of my own deliverance and the tool of my own salvation." A powerful quote from Rabbi Daniel Lapin, it reinforces the notion of taking your life into your own hands and making it a life worth remembering. Known worldwide as 'America's Rabbi', he is a rabbinic scholar, popular international speaker, and best-selling author. Rabbi Daniel is passionate about the Bible but also making money, and blends Bible teachings with specific business principles to improve people's finances and family life. Rabbi Daniel Lapin sat down with Linh Podetti to discuss 'sex and money', his exciting life story, and the positive influence of mentors. He is still extremely passionate about helping families achieve success in all aspects of their life.  _____________________________________________________________ Timestamps 00:00 Introduction 01:12 Journey to the present 03:03 Listening to God's advice - Motorcycle trip 05:59 Science and art of selling 09:30 Learning how to make money 13:51 Money in the Bible 14:20 Acknowledging mistakes and moving forward 17:08 Immigrating to the United States 18:17 Helping yourself and the influence of mentors 20:19 Do beliefs help shape you? 21:50 Sex and money 23:51 Staying motivated to keep helping people 25:16 Are Jews always great with money? 30:48 What's next for Rabbi Daniel Lapin? 32:08 Building and maintaining genuine business relationships in an ever-growing, tech-saturated world 39:08 How the world will remember Rabbi Daniel Lapin _____________________________________________________________ CONNECT WITH US! DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us!  OUR WEBSITE - https://dawn.org.au/ FACEBOOK - https://www.facebook.com/dawnconnect/ TWITTER - https://twitter.com/yourdawn LINKEDIN - https://www.linkedin.com/company/dawn... INSTAGRAM - @dawn_podcast SOUNDCLOUD - https://soundcloud.com/dawnpodcast _____________________________________________________________ CONTACT US! What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know! 

"If you help enough people get what they want, you will get what you want." This quote, coined by the famous motivational speaker Zig Ziglar, is the mantra that Tony Burns lives by every day. A devoted family man and CEO of HPA (Helping People Achieve), he is also a passionate motivational speaker and is dedicated to making life easier for others. His parents instilled a mantra of giving back as a young boy, and decades later, he devotes his time to improving the lives of the people that he leads. With a diverse career history, he is especially passionate about helping people with disabilities and showcasing their contributions to the rest of the world. He sat down with Linh Podetti to discuss his motivation, the effect of Covid-19 on his company, and staying positive during stressful times.  Timestamps 00:00 Introduction 00:26 What is HPA? 04:28 Tony's motivation to work for HPA 07:27 Becoming a compassionate person 09:07 Pushing through adversity & appreciating life 10:58 A sporting upbringing 12:36 Inspiring motivational speaking 13:54 Recruiting people of all backgrounds 16:27 Attracting purpose-driven businesses 19:04 Finding a career more fulfilling 20:13 The effect of Covid-19 on HPA 22:12 Challenging times as CEO 23:16 Peak performance tips 24:25 Staying positive during stress 25:30 What the future looks like for Tony 26:23 Connecting with Tony 27:20 How he wants the world to remember him _____________________________________________________________ CONNECT WITH US! DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us!  OUR WEBSITE - https://dawn.org.au/ FACEBOOK - https://www.facebook.com/dawnconnect/ TWITTER - https://twitter.com/yourdawn LINKEDIN - https://www.linkedin.com/company/dawn... INSTAGRAM - @dawn_podcast SOUNDCLOUD - https://soundcloud.com/dawnpodcast _____________________________________________________________ CONTACT US! What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know!  [email protected]