Chapters & Check-ins

Excellence Wins! | Chapters & Check-Ins PodcastWhat does it really take to deliver excellence in hospitality?Join hosts Ronnie Rawls and Tina Turner for another inspiring episode of Chapters & Check-Ins, featuring special guest and book leader Bill Murray, President of Integral Hospitality Solutions.In this episode, we explore Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise by Horst Schulze, co-founder of The Ritz-Carlton Hotel Company.Discover how a commitment to excellence, exceptional customer service, and strong leadership can transform organizations and create unforgettable guest experiences.We discuss the importance of exceeding expectations, empowering employees, building a culture of excellence, and why simply satisfying customers is never enough.Excellence isn't an accident. It's a choice we make every day!Like, comment, and subscribe for more conversations about leadership, hospitality, and personal growth.🔗 https://www.youtube.com/@chaptersandcheckins-c3b#ChaptersAndCheckIns #ExcellenceWins #HorstSchulze #BillMurray #HospitalityLeadership #CustomerExperience #LeadershipDevelopment #HotelManagement #HospitalityPodcast

Real Questions. Honest Answers. Real Hospitality Conversations!In this special edition of Chapters & Check-Ins, we're turning the tables and putting YOUR questions front and center!Join Ronnie Rawls, Tina Turner, Bryan Groover, Karen Jacob, and Philip Carter as we tackle questions submitted directly by our General Managers across Integral Hospitality Solutions.From preventing burnout and managing daily challenges to motivating employees, building stronger teams, and navigating the ups and downs of hospitality leadership, no topic is off the table!We're sharing real experiences, practical advice, a few laughs, and honest conversations about what it takes to lead people and succeed in the ever-changing world of hospitality.Whether you're a seasoned General Manager, an aspiring leader, or a hospitality professional looking for inspiration, this episode has something for YOU!

What does it really take to create a culture of excellence?In this special episode of the Beyond the Stay Podcast, we sit down with Bill Murray, President of Integral Hospitality Solutions, to explore the powerful leadership principles behind Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise by Horst Schulze, legendary hotelier and co-founder of The Ritz-Carlton Hotel Company.Bill shares his perspective on what excellence means in today's hospitality industry and how great leaders inspire their teams, elevate the guest experience, and build a culture where excellence isn't just a goal, it's an expectation.From leadership and accountability to delivering exceptional service, this conversation is about raising the standard and refusing to settle for average.

n this episode of the Chapters & Check-Ins Podcast, host Ronnie Rawls and co-host Tina Turner sit down with book leader Bryan Groover to discuss Brian Tracy’s powerful book, Eat That Frog!Together, they explore practical ways to overcome procrastination, prioritize the tasks that matter most, and take action—even when the work feels difficult. Bryan shares key lessons from the book, while Ronnie and Tina connect those ideas to leadership, hospitality, and everyday life.If you are ready to stop putting off your biggest goals and start making meaningful progress, this episode is for you!

Join Ronnie Rawls, Tina Turner, and book leader Angel Farley as they explore Joy at Work by Marie Kondo and Scott Sonenshein. In this episode of Chapters & Check-Ins, they discuss practical ways to reduce workplace clutter, boost productivity, and create a work environment that inspires purpose, focus, and joy. Whether you're leading a team or looking to improve your own workday, you'll leave with simple ideas you can put into practice right away.

In this episode of Chapters & Check-ins, we dive into The Power of Positive Leadership by Jon Gordon and explore how great leaders create positive cultures that inspire teams to perform at their best.Join Ronnie Rawls, Tina Turner, and our book leader, Lucas Sullivan, as we discuss practical leadership lessons, including how to build a winning culture, create and communicate a compelling vision, lead with optimism, overcome negativity, and bring positive energy into the workplace every day.Whether you're leading a hotel, a business, or any team, you'll walk away with actionable ideas to strengthen your leadership, improve employee engagement, and deliver exceptional guest and customer experiences.If you're ready to become the kind of leader people want to follow, this episode is for you.

Beyond the Hammer” by Brian Gottlieb is more than a construction story — it’s a powerful truth about leadership, relationships, culture, and building people the right way. 🔨🔥Join us on Chapters & Check-ins as we dive into the lessons, mindset shifts, and real-world leadership takeaways from this impactful book. If you want to grow as a leader and inspire the people around you, this conversation is for you.

Our Book leader, Philip Carter, is discussing with Ronnie and Tina the book The 5 Levels of Leadership, written by John C. Maxwell—but here’s the real question: are you leading because of your title… or because people choose to follow you? Tune in as they break down the levels of leadership, share real-world insights, and show how to grow from managing people to truly influencing them.

The conversation begins with an introduction and the selection of the book 'The Energy Bus' by John Gordon. Karen Jacob shares her background and role in the hospitality industry, followed by a discussion on the impact of negativity and isolation. The conversation then delves into the 10 rules of 'The Energy Bus' and their relevance to personal and professional growth. The conversation covers various themes related to leadership, team management, and personal growth. It delves into the importance of courageous leadership, choosing the right team members, releasing individuals for growth, avoiding energy vampires, creating space for talent, loving and caring for the team, purpose-driven living, having fun at work, ownership and accountability, leadership lessons from George and Joy, and leadership quotes and lessons.TakeawaysNegativity and isolation can have a significant impact on personal and professional life.The 10 rules of 'The Energy Bus' provide valuable insights for personal and professional growth. Courageous leadership is essential for team success.Choosing the right team members and releasing individuals for growth are crucial for team dynamics and productivity.Chapters00:00 Introduction and Book Selection05:50 The Impact of Negativity and Isolation23:01 Courageous Leadership28:20 Creating Space for Talent36:31 Having Fun and Enjoying the Ride41:53 Leadership Lessons from George and Joy

In this episode of Chapters in Check In, hosts Ronnie Rawls and Tina Turner, along with guest Ryan Morgan, delve into the book 'Unreasonable Hospitality' by Will Guidara. They explore the distinction between service and hospitality, emphasizing the importance of creating memorable experiences for guests through intentional actions and a strong team culture. The conversation highlights the impact of team morale on guest experiences, the significance of hiring for cultural fit, and actionable insights for leaders to enhance their hospitality practices. The episode concludes with a call to action for leaders to implement personal touches in their service and foster a positive team environment.