Can I Ask You One Question?

Where can you automate systems? Where are processes breaking down? How do I achieve better time management?  In this episode, Dr. Brianna Rhue shares how processes allow her to play more offense and less defense!

Everyone has a story. Everyone. Sometimes your story can help someone else… if you’re open to sharing it. In this episode, Dr. Rob Kloepfer shares his story, and shows how a story can enhance patient care.

Doctors have a love-hate relationship with online reviews. A positive review can be great marketing. A poor review can be damaging to the practice. Sometimes a practice earns that negative review, but there are also times there may have been a misunderstanding or the patient is not being true to the facts and the office feels compelled to reply. This might not be a problem in other industries, but healthcare has a thing called HIPAA! Heather Irving, Director of Customer Success for Abyde, walks us through the Do's and Don'ts.

You're never too young to start planning your retirement. But, how much money do you need to retire? In this mini-interview, Natalie Schmook of Hayes Wealth Advisers breaks down the main considerations and explains the “4% Rule”.

In this episode I interview David Priemer, author of the bestselling book Sell the Way You Buy. Whether it’s you or your staff, at some point we all hear, “Wow, that sounds expensive!” David discusses how to respond with empathy and gain a better understanding of the patient's real concerns, which may or may not be price.

Something most leaders have to navigate at some point, people on their team don’t always get along. Some if this is normal and manageable, but sometimes, if not properly managed, it becomes detrimental to the business and office culture. In this episode I interview workplace communication specialist Devon Climer, MA, CCC-SLP about this very common business leadership challenge. Learn more about Devon at devonclimer.com

If people in your community described you, what would they say? She's an optometrist. He does eye exams. Or... something more indicative of a "brand"? For example, "She's the best doctor around for treating dry eye!"  How can you stand out in your community? In this episode, I ask Dr. Harbir Sian to apply what he's learned building a national brand to ODs wanting to enhance their brand on a local level. He shares what he calls his 3 Pillars of Branding.  What do YOU want to be known for in your community?

In the current economic downturn marked by inflation and concerns over a looming recession, how should practice owners be handing money? Should they be reducing costs? Increasing revenues? Adam thinks one strategy is more financially beneficial than the other. Tune in to find out which one in this interview with Adam Cmejla, Founder & President of Integrated Planning and Wealth Management and host of 20/20 Money Podcast.

Short interview with Ryan Gustus, OD, co-founder of LensQuote. Through their new service, Profit Assist, his company works with practices to move beyond simple pricing formulas and consider strategies that drive profitability and conversions.

Interview with Dr. Rick Kattouf, OD turned professional bodybuilder and fitness guru.   While not all ODs aspire to be professional bodybuilders, most are not immune to professional or personal stress. With Rick’s background, I thought he would be a good person to ask about stress management.   The statistics on physician stress (including depression, anxiety, and even a suicide rate twice the normal population) is something we don’t talk about enough. More about Rick: https://www.kattoufstore.com/