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Erin Meyer (The Culture Map, No Rules Rules) is an author and professor at the INSEAD Business School, based in Paris. Erin joins the Armchair Expert to discuss how feedback is interpreted differently in various cultures, who the most direct and confrontational culture is, and how to move beyond stereotypes to understand the more complex issues we are unaware are affecting us. Erin teaches us how we need to build empathy and develop strategies when interacting with people from other cultures, the direct to indirect negative feedback scale, and why Americans are seen as superficial and hypocritical in most European cultures. Erin explains how we express disagreement differently in many parts of the world, how every culture is deferring to authority less than their parents did, and that you need to understand the differences in cultures in order to make the right adjustments.

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