Analyse Podcast

Fresh out of the studio, Patrick Kelly, Vice President for Asia Pacific at Arize AI, joins us to explore the critical world of AI observability, evaluation, and infrastructure and how Arize AI will start their go to market across the region. Beginning with his transition from Databricks to Arize AI, Patrick explained how the company's mission centers on making AI work for people by helping teams observe, evaluate, and continuously improve their AI agents in production. Emphasizing that evaluations are the most important requirement for AI systems in 2025-2026, he revealed a striking insight: approximately 50% of AI agents fail silently in production because organizations don't know what's happening. Through compelling case studies from Booking.com, Flipkart, and AT&T, Patrick explained how Arize AI enables real-time observability and online evaluations, achieving results like 40% accuracy improvements and 84% cost reductions. Patrick concluded by sharing his vision for success across Asia Pacific's diverse markets - from regulatory frameworks in Korea and Singapore to language localization challenges in Vietnam - emphasizing the three pillars that remain constant: helping customers make money, control costs, and manage risk in an era where AI governance has become paramount. Last but not least, he shares what great would look like for Arize AI in the Asia Pacific"The mission is to make AI work for the people. It’s about getting AI working for everybody—consumers, customers, and businesses at large. Evals are the most important things that we’ve seen through 2025 and will see more of into 2026; they are the most important thing for systems to work. When I'm working with a customer, I ask: How are we going to help them make money? How are we going to help them control costs? And how are we going to help them manage risk? A lot of AI now is about managing risk."Episode Highlights: [00:00] Quote of the Day by Patrick Kelly[01:10] Bernard introduces AI evaluation and infrastructure topic[02:24] Patrick's journey from Databricks to Arize AI[03:20] Arize AI's mission: making AI work for people[04:00] Understanding agentic systems and their complexity[05:18] Observability, evaluation, and development framework explained[06:27] Creating continuous feedback loops for AI improvement[07:00] On-premises and air-gapped deployment capabilities[08:00] Open Telemetry and Open Inference standards[09:08] Evaluations are critical for 2025-2026 success[10:36] Booking.com case: real-time production AB testing[14:36] Phoenix open source and Open Inference: entry to Arize ecosystem[16:00] Travel industry use cases: Skyscanner and Flipkart[17:53] AT&T case: 40% accuracy improvement, 84% cost reduction[19:36] 50% of production agents fail silently[20:26] Korea and Singapore MAS launches AI risk management framework[22:08] Arize AI CEO's 10 predictions for AI 2026[22:41] Cursor for X: AI engineering everywhere[24:06] Context and session state matter critically[26:27] Harness: new buzzword for agent orchestration[34:13] Three pillars: make money, control costs, manage risk[36:00] Asia Pacific diversity: India to Japan[37:12] Language and cultural nuances in evaluations[38:00] ClosingProfile: Patrick Kelly, Vice President, Asia Pacific, Arize AILinkedIn Profile: https://www.linkedin.com/in/patrick-kelly-aab6168/?ref=analyse.asiaPodcast Information: Bernard Leong hosts and produces the show. The proper credits for the intro and end music are "Energetic Sports Drive." G. Thomas Craig mixed and edited the episode in both video and audio format.

By popular demand, Michael Smith Jr., co-host of The Generalist podcast, and Daniel Cerventus Lim, semi-retired entrepreneur and community builder in Malaysia, return for another candid deep-dive into Southeast Asia and India tech landscape. Fresh off India's record-breaking IPO wave that's drawing regional companies like Pine Labs to redomicile, they dissect what this exit boom means for a Southeast Asian ecosystem still struggling with venture returns. Michael delivers his characteristically unflinching take on why "the year of [insert country]" never materializes beyond Singapore and Indonesia, while making the provocative case that most VCs fundamentally misunderstand B2B distribution strategy—specifically how hyperscaler marketplaces like AWS and Microsoft provide the GTM playbook that separates successful exits from perennial fundraising. Daniel shares emerging insights from the SME acquisition space, revealing the stark reality that traditional businesses are "seeing black" while venture-backed startups continue "seeing red." Together, they debate whether we're witnessing an AI infrastructure bubble that will pop or simply taper, examine why Southeast Asia leads globally in AI adoption despite the disconnect with venture outcomes, and question the fragility of cloud infrastructure after recent AWS and CloudFlare outages. The conversation culminates in a sobering assessment: the region has achieved a remarkable $300 billion digital economy milestone, but the path forward may require accepting longer timelines, smaller profitable exits over unicorn dreams, and modernizing traditional businesses rather than building the next ByteDance."If you don't think we're gonna get there, then you should all get outta tech because we're gonna get there. And if you're gonna get there, we barely have the horsepower to do the Google Docs that we have today, let alone the world I just described." - Michael Smith JrOn AI Assistance - “If you can get 90% of the stuff done, I just need to say yes or no. And that is like my [ideal state]." - Daniel Cerventus Episode Highlights: [00:00] Quotes of the Day by Michael, Daniel & Bernard[02:12] Record India IPOs signal redomiciling trend from Singapore[03:53] Pine Labs exit provides significant Southeast Asia returns[04:41] Indonesia's venture funding freeze despite strong exit activity[11:29] Year of whatever narrative never materializes for any country in ASEAN[15:05] AI infrastructure bubble debate: does it pop or fizzle?[18:42] OpenAI's unprecedented growth speed creates new tech pantheon[21:00] Recent AWS and CloudFlare outages highlight infrastructure fragility[24:00] AI agents remain in early stages of development[28:00] Real-world robotics models still lack adequate data foundations[34:00] AppPoint's dual NASDAQ-SGX listing demonstrates successful B2B strategy[38:00] B2B marketplace strategy provides essential distribution for startups[44:00] Reflections on eConomySEA 10th Year Report 2025[53:00] SME market offers modernization opportunities with lower risk[54:00] Southeast Asia modernization surprises many American visitors[56:00] SME acquisition market shows profitability versus startup losses[57:00] ClosingProfile: Michael Smith Jr., Tech Evangelist from Oracle & Co-Host, LinkedIn: https://www.linkedin.com/in/smittysgp/ YouTube: https://www.youtube.com/@TheGeneralistsPodcast Daniel Cerventus Lim, semi-retired entrepreneur, Community Builder in Malaysia and TEDxKL founder. LinkedIn: https://www.linkedin.com/in/cerventus/Facebook: https://www.facebook.com/groups/80164351656Podcast Information: Bernard Leong hosts and produces the show. The proper credits for the intro and end music are "Energetic Sports Drive." G. Thomas Craig mixed and edited the episode in both video and audio format.

Fresh out of the studio, Jay Parikh, Executive Vice President of Core AI at Microsoft, joins us to explore how Microsoft is fundamentally transforming software development by placing AI at the center of every stage of the development lifecycle. He shares his career journey from scaling the internet at Akamai Technologies during the dot-com boom, to leading infrastructure at Facebook through the mobile revolution, and now driving Microsoft's AI-first transformation where the definition of "developer" itself is rapidly evolving. Jay explains that Microsoft's Core AI team, is moving beyond traditional tiered architecture to a new paradigm where large language models can think, reason, plan, and interact with tools—shifting developer time from typing code to specification and verification while enabling parallel project execution through specialized AI agents. He highlights how organizations like Singapore Airlines cut project timelines from 11 weeks to 5 weeks using GitHub Copilot and challenges both individuals and enterprises to raise their level of ambition: moving from being amazed by AI to being frustrated it can't do more, while building cultural experiments that unlock this exponential technology. Closing the conversation, Jay shares what great looks like for Microsoft's Core AI to enable AI transformation for every organization around the world. "There's this set of people that are using these AI-powered tools and they're like, 'Wow, that's amazing!' Stunned as to how incredible the response is from AI. Then there's another set of people that have these experiences when they work with AI—they’re frustrated with it because they're just like, 'Why can't it do this for me yet?'And they're pushing the envelope of what this LLM or what this system can do, what this tool can do. If you are in the former group, then you need to raise your level of ambition. You need to delegate harder things to it. And if you're in the second group, then you need to learn more about how these things work." - Jay Parikh Episode Highlights:[00:00] Quote of the day by Jay Parikh[01:00] Introducing Microsoft's Core AI strategy and transformation[02:34] Career philosophy: pursuing hard problems and discomfort[04:08] Core AI team's mission: empowering every developer[06:00] Reinventing the entire software development lifecycle[09:17] Parallel projects and agents transforming development workflows[12:12] AI first strategy across Microsoft's product ecosystem[15:37] GitHub platform beyond code: context and orchestration[20:33] Building AI platforms: lessons from scale experience[21:00] Two mindsets: amazement versus frustration with AI[22:15] Raising ambition and pushing AI tool boundaries[25:00] Enterprise adoption challenges: tools and cultural transformation[28:00] Learning loops: shrinking circles to accelerate growth[31:00] Alignment without tight coupling across global teams[36:56] Concrete trends: use tools, understand model development[40:27] Responsible AI and security built from start[43:30] Asia innovation: two thirds of developers here[46:19] Raising ambition to unlock human creativity collaboration[48:35] Goal: AI transformation for every global organizationProfile: Jay Parikh, Executive Vice President, Core AI, Microsoft LinkedIn: https://www.linkedin.com/in/jayparikh/Podcast Information: Bernard Leong hosts and produces the show. The proper credits for the intro and end music are "Energetic Sports Drive." G. Thomas Craig mixed and edited the episode in both video and audio format.

"Public markets are behaving more like private markets. Private markets want to behave more like public markets. So actually, they're just one market.What's not the same is the level of research, information, data disclosure. Correct. That's the only difference. It's this information gap that, to us, is the single biggest opportunity now.We think over the course of the next five to 10 years, there'll be more trading venues, more liquidity providers, more market makers, more investor types—all of that. And I think what Smartkarma has always done is be the information flow for part of capital markets.In fact, that sort of 74 billion number, I think, is quite conservative. I've seen other estimates that are close to 120 billion. So it depends on what you see as sort of growth and what you see beyond. But regardless, I think it’s very large numbers, and the ratio of exit to invested capital is extremely low. A 50 billion hole is a pretty big hole." - Raghav Kapoor, CEO of SmartkarmaRaghav Kapoor, CEO & co-founder of Smartkarma, joined us for a conversation on the launch of PvtIQ and the structural transformation of Asia's private markets. Drawing from his experience building Smartkarma's independent research platform, Raghav explained how client demand for pre-IPO coverage led to creating PvtIQ, an intelligence platform designed to bridge the critical information gap in Southeast Asia's private markets. We discussed the striking imbalance where $74 billion has been invested into the region's tech ecosystem but only $23 billion has been returned through exits, highlighting the urgent need for better data infrastructure and price discovery. Raghav shared unique insights on how families dominate the region's investment landscape, why private and public markets are converging into one, and his vision for PvtIQ to become the intelligence backbone supporting companies, investors, and regulators in bringing more transparency and efficiency to Asia's rapidly evolving private market ecosystem.Episode Highlights:[00:00] Quote of the Day by Raghav Kapoor[00:57]] Smartkarma launches PvtIQ for Asia's private markets[03:11]] Investors requesting coverage three years before IPO[04:08]] Supporting MAS equity market development program[05:24]] Singapore's public markets languished despite private growth[06:13]] Path from fundraising to public listing explained[08:37]] $74 billion invested, only $23 billion exits[09:45]] Companies need support to achieve IPO readiness[11:00]] Capital chasing deals shifted to improving disclosure[11:57]] Southeast Asia's extreme market fragmentation challenges[13:23]] Families dominate and influence Southeast Asian markets[14:38]] Lack of data creates serious structural challenges[19:01]] Private market investors transitioning from momentum investing[20:18]] Digital banks provide disclosure model for research[21:24]] Late stage private rounds resemble public IPOs[23:26]] Liquidity without information is just volatility[24:06]] Private and public markets converging into one[25:30]] Information gap is the single biggest opportunity[27:00]] Private market research TAM already $8 billion[28:57]] What great looks like: intelligence backbone for Asia's private markets[30:57]] ClosingProfile: Raghav Kapoor, CEO and co-founder, SmartkarmaLinkedIn: https://www.linkedin.com/in/ragkap/Podcast Information: Bernard Leong hosts and produces the show. The proper credits for the intro and end music are "Energetic Sports Drive." G. Thomas Craig mixed and edited the episode in both video and audio format. Recorded in Poddster Singapore

Fresh out of the studio, Karen Hao, investigative journalist and author of "Empire of AI" joined us in a conversation to unravel how companies like OpenAI, Anthropic, and xAI have become modern empires reshaping society, labor, and democracy itself. Karen traces her journey from mechanical engineering at MIT to becoming one of the tech industry's most critical voices, sharing how Silicon Valley's innovation ecosystem has distorted toward self-interest rather than the public good. She unpacks the four characteristics that make AI companies mirror colonial empires: resource extraction through data scraping, labor exploitation of annotation workers, knowledge monopolies where most AI researchers are industry-funded, and quasi-religious quests to build an "AI God." Throughout the conversation, Karen reveals OpenAI's governance dysfunction stemming from its contradictory non-profit-for-profit structure and shares the inspiring story of Chilean water activists who successfully blocked Google's data center from draining their community's freshwater resources. She explains how Sam Altman's plans for 250 gigawatts of data center capacity—equivalent to four dozen New York Cities—would be environmentally catastrophic, while demonstrating how China's export restrictions paradoxically spurred more efficient AI innovation. Last but not least, she argues that empathy-driven journalism remains irreplaceable and calls for global citizens to hold these companies accountable to the broader public interest."These empires are amassing extraordinary amounts of resources by dispossessing a majority of the world. That includes like the data that they're extracting from people by just scraping it from online or intellectual property that they're taking from artists and creators. Most AI researchers now work for the AI industry and/or are funded in part by the AI industry. Even academics that have stayed within universities are often funded by the AI industry, and the effect that that has had on knowledge production is akin to the effect we would imagine if most climate scientists were bankrolled by the fossil fuel industry. I cannot stress enough how much they genuinely believe that they are on the path to creating something akin to an AI god, and that this is going to have cataclysmic shifts on civilization." - Karen Hao, Author of Empire of AIEpisode Highlights:[00:00] Quote of the Day by Karen Hao[00:47] Introduction: Karen Hao, Author of "Empire of AI"[01:44] From MIT engineering to investigating AI journalism[02:51] Silicon Valley distorts innovation toward self-benefit[04:12] AI companies as modern empires of power[06:00] Four traits of Empire: extraction, exploitation, monopolies, ideology[09:01] Quasi-religious movements driving Silicon Valley AI development[10:04] AGI believers speak specialized fanatical vocabulary[11:16] OpenAI founding: nonprofit facade, profit ambitions[13:53] Sam Altman firing: board's failed governance attempt[17:13] Fragmentation: every billionaire building their own AI[19:06] China's export controls sparked efficient AI innovation[21:57] Silicon Valley lacks American democratic values entirely[25:06] Chilean activists successfully blocked Google's water extraction[28:51] Sam Altman's 250 gigawatts: four dozen New York cities[31:21] Scaling continues despite base model asymptote reached[32:53] Benchmarks faulty: training data unknown, results unreliable[39:11] Success: sparking conversation about AI's human costs[39:40] ClosingProfile: Karen Hao, Author of Empire of AI and Investigative Journalist LinkedIn: https://www.linkedin.com/in/karendhao/Personal Site: https://karendhao.com/Podcast Information: Bernard Leong hosts and produces the show. The proper credits for the intro and end music are "Energetic Sports Drive." G. Thomas Craig mixed and edited the episode in both video and audio format.

Simon Milner, Vice President of Public Policy for Asia Pacific at Meta, joins us to explore how Meta's deliberate commitment to open source AI is reshaping innovation across the world's most diverse and dynamic region. He shares his journey from the BBC to nearly 14 years at Meta, where he built policy teams from the ground up to lead Meta's Asia Pacific strategy. Simon unpacks Meta's open source philosophy behind the Llama models, explaining how openness accelerates innovation through community scrutiny, provides governments greater control over sensitive data, and enables local developers to fine-tune models for languages like Korean, Vietnamese, and Bahasa Indonesia. He highlights compelling use cases across the region in Japan and Korea. Looking ahead, Simon reveals why the future of AI is not on our phones but in wearables like AI-enabled glasses that create always-on assistants seeing what we see and hearing what we hear, enabling us to be more present in the world while Meta supercharges its family of apps serving billions globally. Last but not least he shares what great looks like for Meta in the Asia Pacific on open source AI."We believe that openness is actually a really key feature of accelerating innovation because it fosters inclusion, it builds trust, and it ensures that the benefits of AI are more evenly distributed around the world.The openness of models allows other people to, as they were, push and pull and prod at the models at a fundamental level in order to see where might the problems be. And so that kind of community, the developer community scrutiny around open source is fundamental to spotting issues and addressing them quickly.Actually, the story of AI is about yes... that is important. The investments that companies like Meta and others are making is important, but actually, it's really about local ownership and local innovation." - Simon MilnerEpisode Highlights: [00:00] Quote of the Day by Simon Milner from Meta[01:37] Simon's journey: BBC, BT, Meta's 14-year evolution[03:12] Navigating diverse regulatory landscapes across global markets[05:24] Career advice: Take risks, embrace unexpected opportunities[07:54] Open source AI democratizes access and innovation[10:21] Meta sparked open model trend, others followed[14:49] Open models enable faster innovation through community[16:21] Government control and data sovereignty with open[19:13] Governance mechanisms: transparency, red teaming, community engagement[22:49] Meta learned responsible AI through 20 years experience[25:49] Singapore, Japan, Korea developers using Lama locally[28:26] AI isn't just big companies and includes local innovation[31:15] Keeping AI open prevents fragmented national bubbles[34:01] Governments balancing open innovation with national interests[37:00] Future AI: wearables and glasses, not phones[38:19] Always-on AI assistants seeing and hearing you[41:35] Supercharging Meta apps and building new products[42:00] ClosingPodcast Information: Bernard Leong hosts and produces the show. Proper credits for the intro and end music: Energetic Sports Drive and the episode is mixed and edited in both video and audio format by G. Thomas Craig. Visit our Analyse main site: https://analyse.asia

Fresh out of Oracle AI World 2025, Chris Chelliah, Senior Vice President of Technology and Customer Strategy for Japan and Asia Pacific at Oracle, joins us to unpack how Oracle is positioning itself as the definitive enterprise AI platform across the region. He shares his career journey from a computer science geek working on distributed databases to leading technology strategy across a market representing two-thirds of the world's population. Chris explains Oracle's comprehensive four-tier AI stack—infrastructure, data platform, applications, and agentic orchestration—emphasizing how this unique full-stack ownership enables enterprises to consume AI out of the box and extend seamlessly without ripping and replacing existing systems. He highlights compelling use cases from financial fraud detection and healthcare automation to precision agriculture and energy grid optimization. Closing the conversation, Chris shares his vision for what great Oracle will look like in Asia Pacific, continuing its 50-year legacy as the behind-the-scenes platform provider powering everything from OpenAI and TikTok to global banking infrastructure. What's been consistent for Oracle is to be a platform provider that helps organizations unlock full value of their data. Today it is all about AI and unlocking the value of your data in AI, and cloud is a mandatory enabler. With AI and agentic AI, an agent is effectively an employee—it's an automated employee, a process, a workflow. You want your employees to be within your ecosystem, within your firewall. AI thrives at the edge because that's where inference happens. With AI and agentic AI, an agent is effectively an employee—it's an automated employee, a process, a workflow. You want your employees to be within your ecosystem, within your firewall. AI thrives at the edge because that's where inference happens. - Chris ChelliahProfile: Chris Chelliah, Senior Vice President of Technology and Customer Strategy for Japan and Asia Pacific at Oracle https://www.linkedin.com/in/chrischelliah/Episode Highlights: [00:00] Quote of the day by Chris Chelliah[02:10] Chris's journey from computer science to enterprise tech[03:13] Technology tinkering and Oracle's innovation culture explained[04:17] Two-thirds world population drives APJ market potential[05:06] Career advice: Find passion, own your brand[06:54] Oracle's mission: Unlocking data value for enterprises[07:58] 47,000 customers, 44% yearly consumption growth in JPAC[08:51] Oracle AI World 2025: AI changes everything announcement[09:12] Four-tier stack: Infrastructure, data, applications, agents[11:25] AI Data Platform enables production-grade AI systems[14:14] AI Agent Studio and Marketplace solve scaling challenges[15:12] Agents as higher-level abstraction for enterprise automation[16:27] Real-world AI use cases across industries shared[18:49] Multi-cloud strategy accelerates enterprise AI adoption[21:16] Partners enable scale with 100 marketplace solutions[23:01] Convergent AI: Consume applications then extend capabilities[26:51] Multi-cloud and multi-model future requires strong governance[27:31] Four-tier security isolation from infrastructure to applications[29:57] AI agents need enterprise-level data residency controls[31:02] Using AI to accelerate cloud migration skills[[33:08] Design thinking to working prototype in days[36:10] Success metrics: Beat your personal best daily[39:55] Why Oracle differs: Only four-tier stack player[43:01] What great looks like for Oracle in the Asia Pacific[45:51] Closing Podcast Information: Bernard Leong hosts and produces the show. The proper credits for the intro and end music are "Energetic Sports Drive." G. Thomas Craig mixed and edited the episode in both video and audio format.

Fresh out of the studio, we commemorated the 10th anniversary of the e-Conomy SEA [Southeast Asia] Report with Sapna Chadha from Google, Florian Hoppe from Bain & Company, and Cassie Wu from Temasek, celebrating a decade of tracking Southeast Asia's digital transformation. The panel reflected on the region's remarkable achievement of reaching $300 billion in GMV—exceeding the original $200 billion goal by 1.5x—alongside revenue growth of 11x over the past decade. The panellists examined pivotal themes including Southeast Asia's position as the world's most AI-curious region with three times more interest than elsewhere, the explosive rise of video commerce and the maturation of digital financial services. The conversation explored the expansion from SEA-6 to 10 ASEAN countries, the ecosystem's resilience through multiple crisis cycles, and the shift from growth-at-all-costs to sustainable profitability. The episode concludes with each panellist sharing their vision for 2030, emphasizing building trust in AI adoption, creating an inclusive AI economy that benefits SMEs alongside large platforms, and navigating the AI transition gracefully to unlock innovation while addressing employment challenges—underscoring Southeast Asia's evolution from digital catch-up player to global innovation leader rewriting the playbook for digital adoption."We set this audacious goal of 200 billion by 2025. People told us we were crazy. In 2016 when we put that ambition out there, we've actually reached 1.5x that and we've hit 300 billion. And so it's just reflective of this incredible economy." - Sapna Chadha"Indonesia e-commerce still I think is larger or about the same size as all of India e-commerce. And yet the attention tends to be a little bit veering away from Southeast Asia, but this is actually a real economic powerhouse I think for all of Asia Pacific." - Florian Hoppe"Southeast Asia as a region, as we think about digital economy adoption, we are not playing catch up anymore. In many ways we're leading the digital adoption. We're writing how digital economy, how digital adoption could look like for a population and demographic like us." - Cassie WuProfiles: Sapna Chadha, Vice President Southeast Asia and South Asia Frontier, Google Asia PacificFlorian Hoppe, Partner at Bain & CompanyCassie Wu, Director, Southeast Asia at Temaseke-Conomy SEA 2025: https://economysea.withgoogle.com/Episode Highlights:[00:00] Quote of the Day by Sapna Chadha, Florian Hoppe & Cassie Wu[01:17] 10th anniversary of e-Conomy SEA Report[03:00] Digital economy hits 300 billion, exceeding goals[04:09] Ecosystem resilience through multiple crisis cycles[06:10] Report expands from SEA-6 to ASEAN-10[08:13] Southeast Asia most underappreciated AI opportunity[09:31] Indonesia e-commerce matches all of India[10:04] Region leading digital adoption, not catching up[12:13] Cash no longer king, payments fully inverted[13:00] Revenue growth 11x over past decade[15:00] 300 billion GMV despite headwinds and tariffs[16:00] Video commerce grew 5x in three years[19:03] Digital payments north of 60% of transactions[23:32] Super apps unique to Southeast Asia ecosystem[25:45] Data center capacity growing faster than anywhere[27:01] Lower labor costs delayed AI adoption initially[31:00] Ecosystem healthier than ever before[33:08] Talent is the critical AI bottleneck[35:19] Digital infrastructure must align with green economy[39:00] Southeast Asia remains globally underappreciated[40:39] Can Southeast Asia leapfrog into AI era[43:00] ClosingPodcast Information: Bernard Leong hosts and produces the show. The proper credits for the intro and end music are "Energetic Sports Drive." G. Thomas Craig mixed and edited the episode in both video and audio format.

Fresh out of the studio, Arnaud Frade, Managing Partner at Mesh Advisory and author of the upcoming book The Sentient Startup, joins us to explore how AI is fundamentally transforming entrepreneurship through the radical concept of AI as a true co-founder rather than merely a tool. He distinguishes between startups that are merely "AI-onboard" versus true sentient startups where AI operates as part of how the business is run, and introducing the concept of Machine Resources (MR) as a new organizational function alongside Human Resources to manage evolving AI models and maintain knowledge integrity. He emphasizes the co-intelligence model over the sterile human-versus-machine debate, highlighting how the 95% AI project failure rate stems from organizational issues rather than technology problems—a reality perfectly captured by the Banani framework (Brittle, Anxious, Non-linear, Incomprehensible) that explains why companies struggle with AI readiness. Closing the conversation, Arnaud shares what great looks like for The Sentient Startup: being part of the essential conversation about AI governance, accessibility across income levels, child safety, and building better regulations."The entire debate on human versus machine is extremely  in a way sterile because it very quickly veers towards the science fiction, the movies, the images we have, and it forgets the point about what can we gain.  but what can we gain in the context of having accountability and integrity with it? I think this is where the debate becomes more complex. So for me that's the bigger point is this is not about having less people. It's about having people  doing better things and  using their talent to really scale what they can do in that model of co-intelligence. " - Arnaud FradeEpisode Highlights:[00:00] Quote of the Day by Arnaud Frade[01:00] Introduction: Arnaud Frade [02:49] Arnaud's career journey [05:27] Advice: stick to values and volunteer for opportunities [07:21] Arnaud's story on his first book about algorithmic marketing [09::32] Sam Altman's solopreneur unicorn comment was the epiphany [10:04] Sentient startup: AI as co-founder, enhanced by co-intelligence [12:15] AI onboard versus AI as true co-founder distinction[16:45] Barriers to entry reducing with AI and agentic models[23:40] MIT report: 95% of AI pilots fail organizationally[28:15] Need overlay systems for effective agentic AI[30:45] Culture: retain humanity when engaging with AI[36:10] Governance frameworks for AI decision-making transparency [40:10] Banani framework: brittle, anxious, non-linear, incomprehensible[42:16] Co-intelligence model versus human versus machine debate[43:19] Goal: be part of the conversation on AI[44:15] Focus on regulations, access equity, and child safety[45:00] ClosingProfile: Arnaud Frade, author of "The Sentient Startup" which will launch on May 19, 2026 via Penguin Random House. Register at thesentientstartup.com for community updatesLinkedIn Profile: https://www.linkedin.com/in/arnaudfrade

Fresh out of the studio, Ralph Haupter, President & CRO, Small Medium Enterprises and Channels at Microsoft, joins us to explore how Microsoft is empowering 400 million small and medium businesses globally across 56 counties through a partner-first strategy that combines platform standardization with deep specialization. He shares his career journey spanning over 20 years at Microsoft, from running Europe to leading Greater China, building Asia's geographical operations in Singapore, and eventually taking on global SME strategy. Ralph explains that Microsoft's unique advantage lies in being a platform company at its finest, offering a complete technology stack from productivity to infrastructure, security, and applications—all with core AI integration—while relying on a specialized partner ecosystem to deliver local expertise and support. He highlights how partners are creating entirely new business models on agentic AI while emphasizing the four critical partnership moments from transaction to ongoing support that most companies neglect. Closing the conversation, Ralph shares what great looks like for Microsoft. “The partner program for us is a place where we want to have expertise for our customers. The only way to make that happen is to standardize on portfolio and standardize on offering.If you don’t provide standardized offers — if the experience in Word, for example, is different in one country than in another — you can’t build an ecosystem that helps partners scale with expertise. I call that a platform company at its finest.We have the full assortment — from the productivity world to infrastructure, security, and applications. And if you’re a small or medium enterprise, the last thing you want is to have four meetings with four people, serving four different types of coffee to four different vendors, just to get a full-stack solution for your business.” - Ralph HaupterEpisode Highlights: [00:00] Quote of the Day by Ralph Haupter [00:54] Ralph's 20+ year Microsoft career journey from Europe to China to Global [02:19] Ralph's Experience in Microsoft Greater China [04:24] Giving space to local country leaders [06:16] Career advice: Get out of comfort zone [08:02] Microsoft's 400 million SME customer opportunity [11:00] AI accessibility for small business competitiveness [13:09] Satya's vision: Empower every organization globally [15:00] Microsoft as AI platform company strategy [17:24] Standardization enables partner ecosystem at scale [21:22] Security partners drive consultative innovation [25:15] Full stack portfolio simplifies SME technology [28:00] Training investment for partners and customers [32:00] Four critical partnership moments: Sales to support [35:00] Local partner presence matters by geography [40:36] Scale requires clarity, simplicity, and standards [42:36] Global Leadership Lessons: Learning from positive performance signal deviations [45:22] Customers should ask partners for expertise [47:34] What does Great Look Like for Microsoft SME & Channel Globally [48:00] ClosingProfile: Ralph Haupter, President and CRO, Small Medium Enterprises and Channel (SME&C), Microsoft LinkedIn: https://www.linkedin.com/in/ralphhaupter/Podcast Information: Bernard Leong hosts and produces the show. The proper credits for the intro and end music are "Energetic Sports Drive." G. Thomas Craig mixed and edited the episode in both video and audio format.