Today's guest is Breanne Creelman, Director of UX/UI at Thirdera. Founded in 2021, Thirdera is a global services provider that uses ServiceNow to help enterprises unlock their business and customer workflows in the cloud through digitization and automation. Thirdera brings together the power of the ServiceNow platform and its limitless potential across the world of work.
Thirdera's architects, developers, consultants, designers and project managers help their customers transform, get more from ServiceNow, and unlock hidden potential. They are ushering in the next era of transformation, digitization, automation and partner expectation, all with and at the speed of NOW.
In the episode, Bre will talk about:
How she got into the world of ServiceNow,
Her role and why UI/UX is important,
The make-up of her team at Thirdera,
Interesting case study of the problems they solved for a Healthcare client,
Generating ROI and what she learned on this project, and
New product features/acquisitions she would like to see in ServiceNow
More episodes from "The Alldus Podcast - AI in Action"
ServiceNow Series E86: Joe Aranzullo, Director of Service Delivery at Beyond20
vor 2 Tagen
13:22Today's guest is Joe Aranzullo, Director of Service Delivery at Beyond20. Founded in 2006 with offices in Washington D.C., Tempe, Arizona and San Diego, Beyond20 is a transformation accelerator that combines IT professional development and software development with expert consulting to help government and commercial clients attain their most ambitious evolutionary goals. Beyond20's mission is to Change Work Life. Some of the ways that make Beyond20 unique is that they have a have deep subject matter expertise in ITIL, Agile, Scrum, DevOps, Cyber, Privacy, and Data Science. They are ServiceNow Premier Partner with Certified Master Architects on staff, while several Senior Advisors have co-authored the official ITIL 4 publication on “Digital and IT Strategy.” In the episode, Joe will discuss: His background and current work with Beyond20, How Beyond20 helps customers succeed, Getting the process right and challenges to overcome, Staying up to date with the latest trends, and The future of his role and the ServiceNow platform
E414 Rene Morkos, Founder and CEO at ALICE Technologies
19:10Today's guest is René Morkos, Founder and CEO at ALICE Technologies in California. Founded in 2015 based on research from Stanford University, ALICE is the world's first construction optioneering platform that helps GCs to easily create, explore and update construction schedules that reduce risk while cutting construction costs and build time. With offices in California, India and Czech Republic, it is their vision is to reduce the cost of construction by 25% globally. René is a second generation civil engineer with over 15 years of construction industry experience that is divided between industry and academia. His professional experience includes working as a project manager in Afghanistan, underwater pipeline construction, automation engineering on a $350 million gas refinery expansion project in Abu Dhabi, ERP system implementations, and various Virtual Design and Construction projects. In the episode, René will discuss: Creating a generative construction simulator, Problems they are solving within the construction industry, The role of AI and day-to-day life behind the scenes, An insight into the AI and Tech team, What the near future holds for ALICE Technologies and Why ALICE Technologies is a great place to work
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E413 Rachel Liberatore, President & Chief Scientific Officer at RenBio
20:11Today's guest is Rachel Liberatore, President & Chief Scientific Officer at RenBio in New York. RenBio was founded in 1996 on the principle that the remarkable medical benefits of antibody therapeutics should be available to everyone. RenBio's goal is to deliver antiviral antibodies to prevent the spread of infectious diseases, and improve the dosing regimen and effectiveness of therapeutic proteins. Using RenBio’s Make Your Own (MYO) Technology, therapeutic-encoding “bioblueprints” are delivered via modified intramuscular injection, which are then decoded by the muscle cells to produce disease-fighting therapeutics in the patient’s own body. Their vision is to modernize and transform the antibody and therapeutic protein fields to significantly reduce the impact of diseases worldwide. In the episode, Rachel will discuss: The work Renbio are doing in the BioTech space, The role of data and new technology at RenBio, An insight into the team behind the scences, How the device works and insights they can gain, Their work with DARPA’s Pandemic Prevention Platform, and Upcoming projects and What’s next for RenBio
ServiceNow Series E85: Laszlo Balla, Senior ServiceNow Solution Architect at DXC Technology
16:20Today's guest is Laszlo Balla, Senior ServiceNow Solution Architect at DXC Technology in Berlin. DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness and customer experience across their IT estates. With over 15 years of experience working in IT, Laszlo joined DXC in June 2022. He has a proven track record in designing and implementing digital solutions for true business challenges on a wide scale. Laszlo is highly skilled in maximizing ServiceNow utilization by automating enterprise workflows and rationalizing platform architecture, as well as successfully turning business requirements into scalable deliverables. In the episode, Laszlo will discuss: His work as a Solution Architect at DXC, Staying up to date with latest trends in ServiceNow, The democratization of ServiceNow, The user experience and consumerization of corporate IT processes, The role of ServiceNow in today’s modern enterprise and How the Solution Architect role will evolve in years to come
E412 Kevin Porsolt, Director of Data Operations at Seamless.AI
23:32Today's guest is Kevin Porsolt, Director of Data Operations at Seamless.AI. Founded in 2018, Seamless.AI helps professionals in the world create new relationships, opportunities and revenue, faster than ever before. Seamless.AI’s search engine helps you connect directly with your ideal customers so you can build pipeline, shorten your sales cycle and close more deals at scale. Over 30,000 companies leverage their real-time people search engine to build a massive list of decision-makers and grow their business. Kevin has over ten years of success working with cross-functional teams leveraging technology to solve problems and achieve results. He has experience in FinTech, AdTech and Sales Intelligence industries building and managing PaaS, SaaS and API/Data License solutions. Kevin is also fluent in data engineering, technical operations, UI/UX, data integrations/partnerships, machine learning, and security & compliance for hybrid and cloud-based infrastructures. In the episode, Kevin will chat about: The interesting work he does with Seamless.ai, Challenges of working with data to gain valuable insights, The role of AI and Machine Learning in their product, Plans for growing the team, Benefits that seamless.ai is bringing to users and Why seamless.ai is a great place to work
E411 Damien Thioulouse, Head of Machine Learning and AI at Simplr
14:44Today's guest is Damien Thioulouse, Head of Machine Learning & AI at Simplr. Founded in 2017, Simplr offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer across all digital channels. Offering a combination of a uniquely talented, flexible & scalable staffing pool, AI-based technology, and actionable intelligence, Simplr allows companies to immediately expand their customer service capacity and engage customers with speed, empathy, and precision. Damien leads the AI and Machine Learning across all domains at Simplr. They are developing highly scalable solutions at the forefront of NLP and building highly specialized proprietary models tailored to customer service. He is responsible for growing a top notch team by identifying, sourcing and recruiting talents, creating strong ties with leading universities in the San Francisco Bay area, as well as mentoring new teammates and students. In the episode, Damien will chat about: How Simplr is impacting the customer experience, His role and responsibilities at Simplr, The impact that Simplr brings to their partners, An insight into the AI & ML team, Future growth and what’s next for the company and Why Simplr is a great place to work
ServiceNow Series E84: Pedro Soto, ServiceNow CMDB/ITOM & Performance Analytics Consulting Practice Lead at The Cloud People
21:04Today's guest is Pedro Soto, ServiceNow CMDB/ITOM & Performance Analytics Consulting Practice Lead, Country Manager US at The Cloud People. Founded in 2019, The Cloud People help and guide organizations to transform their business to the cloud, to gain and utilize the competitive advantages from the best cloud platform solutions on the market including ServiceNow. By utilizing their Smart Resourcing concept, customers get top quality resources for a reasonable price in a simplified and transparent way. Pedro is a 20+ year-veteran leading teams of high-achievers in consulting, sales, project management and customer success helping companies leverage technology investments to reduce costs and improve customer experience. Currently, he leads the Americas team who are dedicated to helping technology leaders using ServiceNow to accelerate their digitization strategies by enabling their CMDB to support the adoption of the CSDM framework. In the episode, Pedro will discuss: The interesting work he does with The Cloud People, Macro-trends driving Digital Transformation in the sector, Why ServiceNow is the platform of choice, Examples of how they are using ServiceNow to benefit customers, Advice to CIO’s embarking on a Digital Transformation journey and What excites him for the future of the ServiceNow platform
E410 Patrick Bangert, VP of Artificial Intelligence at Samsung SDS America
20:52Today's guest is Patrick Bangert, VP of Artificial Intelligence at Samsung SDS America. Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. They deliver enterprise-grade solutions and services in cloud, secure mobility, analytics, AI, digital marketing and digital workspace. Samsung SDS enables customers in government, financial services, healthcare and other industries to drive business in a hyper-connected economy to increase productivity, safeguard assets and make smarter decisions. Patrick is a senior technology executive with an industry reputation as an AI and Data Science expert and business leader. He is experienced both in small, entrepreneurial environments, as well as developing and leading teams in a large, global entity such as Samsung SDS. Patrick has a strong track record in innovative design and development of new AI technologies, including patents, taking them to market and turning them into profitable products. He is also a frequently requested public speaker as a subject matter expert at AI Industry events across the globe. In the episode, Patrick will chat about: How they are using AI at Samsung SDS, His role and the impact his team are making in AI, An insight into the day-to-day life at Samsung SDS, Their focus on AI in Healthcare and the Samsung Cloud strategy, Exciting opportunities to join the team, and Where he sees the future of Artificial Intelligence
E409 Eddie Moler, Head of Data Science at Juvena Therapeutics
11:44Today's guest is Eddie Moler, Head of Data Science at Juvena Therapeutics in California. Juvena Therapeutics are unlocking the therapeutic potential of stem cell-secreted proteins and accelerating their development into life-saving therapeutics for chronic and age-related diseases. They are achieving this through an AI-enabled platform that combines a compounding database mapping secreted proteins to specific disease phenotypes, an in silico screening technology, wetlab screening in primary human cell and animal models and protein engineering capabilities. Eddie is an experienced leader with over 20 years of experience delivering innovative R&D, products and services in Life Sciences & Healthcare that improve patient health & wellness. His work has also involved leading strategic planning, technology roadmap development and execution supporting top-level business objectives. Eddie has also managed and established high-performing Bioinformatics, Biostatistics, R&D, Engineering & IT teams, in both VC funded startups and large enterprise organizations. In the episode, Eddie will chat about: Juvena's work within drug discovery & development, The current make-up of the team, Plans for growth and expanding the team, Why Juvena Therapeutics is a great place to work and What excites him for the future of the company
ServiceNow Series E83: Andy Ho, VP of Learning Experience and Innovation at ServiceNow
20:26Today's guest is Andy Ho, VP of Learning Experience and Innovation at ServiceNow in San Diego, CA. Andy is a senior leader of a Training and Certification team with 25 years of training experience in the enterprise software industry. He has directed, developed and delivered classes in a variety of formats including instructor-led, virtual and cloud-based platforms. Currently, Andy is leading a team focused on learning experiences and innovation at ServiceNow. His focus is on exploring ways to reimagine how people learn by implementing new technologies into the classroom including Artificial Intelligence, Machine Learning, Augmented Reality, Virtual Reality and the metaverse. In the episode, Andy talks about: His role and responsibilities as VP of Learning Experience and Innovation, What keeps him motivated working at ServiceNow, Trends he is seeing in the Learning world, Challenges in keeping people’s attention, How to do less better, and Using the ServiceNow community to support learning