2316: Jonathan Rosenberg, CTO, Five9 on Transforming the Telecom Industry

In today's episode, we're joined by James Brundage from Ernst & Young to unravel the dynamic shifts and significant trends in the technology mergers and acquisitions sector for 2023. Why was technology singled out as the EY M&A Sector of the Year? Amidst a landscape marked by economic turbulence and evolving market demands, technology has not only rebounded but has also carved new paths for strategic growth and innovation in M&A activities. During our discussion, James sheds light on the factors that fueled a resurgence in tech M&A activities, particularly in the latter half of 2023. From AI-driven transformations in company strategies and operations to the burgeoning importance of cybersecurity in transaction considerations, we delve into how these elements are reshaping acquisition priorities.  Moreover, the conversation explores the significant role of private equity in navigating the current valuation landscape, highlighting how investment strategies are adapting to capitalize on emerging opportunities. James also provides insights into the headwinds and tailwinds affecting the sector. With geopolitical tensions, regulatory challenges, and financial conditions dictating the pace and nature of deals, what strategies are firms adopting to thrive? And how is the CHIPS Act influencing investment trends, especially in semiconductors and related technologies? As we look ahead, what can we expect for tech M&A in 2024? Are we poised for an upturn in deal volumes and values, and how might emerging technologies like generative AI influence future M&A landscapes? Join us as we explore these intricate dynamics with James Brundage, uncovering how today's challenges are paving the way for tomorrow's opportunities in the tech sector. What do you think the future holds for technology M&A? Share your thoughts and join the conversation.

In today's episode of Tech Talks Daily, we're joined by Scott Dodds, CEO of Ultima, a pioneering technology services provider and one of the first to gain early access to Microsoft Copilot. Scott shares his firsthand experiences with this transformative AI tool, providing valuable insights into how businesses can harness AI for automation and as a strategic partner in improving productivity and inclusivity. Scott discusses the unique approach required to integrate AI effectively within business operations, emphasizing the necessity of training and interacting with AI like a team member to maximize its utility. He reveals how Copilot has revolutionized tasks at Ultima, from enhancing meeting efficiency to assisting employees with diverse needs, including language barriers and dyslexia. Scott underscores the importance of leadership in the successful deployment of AI technologies. He argues that for AI to deliver on its promise of significant ROI, it must be championed from the top—ensuring both executive buy-in and a clear strategic vision. Join us as we delve into the practicalities of AI in the workplace, exploring both the opportunities it presents and the diligence required to leverage AI responsibly and effectively. How does your organization view AI integration, and could Microsoft Copilot be the key to unlocking new levels of efficiency in your operations? Let us know your thoughts, and join the conversation.

Are we standing on the brink of a technological revolution in commerce? Today, on Tech Talks Daily, we're joined by Ken Moore, Chief Innovation Officer at Mastercard, to delve into the company's "Emerging Technology Trends for 2024" report. This comprehensive analysis outlines the technological strides expected in AI, computing power, and data and the converging forces reshaping how we buy, sell, and interact in the digital economy. In this episode, we'll uncover how AI advancements, such as generative AI, are poised to transform consumer experiences over the next three to five years. Imagine AI assistants responding to your queries and anticipating your needs, making shopping and travel more personalized than ever before. We'll explore the development of Mastercard's Shopping Muse, a new AI tool designed to redefine how consumers discover and purchase products. However, with great technology comes great responsibility. The rise of deepfakes and other digital threats is pushing companies like Mastercard to innovate in cybersecurity, employing AI for robust fraud detection and prevention strategies. We'll discuss the importance of building a security framework that earns consumer trust while safeguarding data. Moreover, we'll dive into how technologies such as tokenization are expanding to cover more than just payments. Ken will explain how this concept extends to tokenize identities, reward points, and even biometric data, paving the way for a more integrated commerce experience that spans both physical and digital realms. Mastercard's vision extends beyond transactions; it aims to facilitate an expansive value exchange among diverse stakeholders. By actively shaping data standards and principles, Mastercard is at the forefront of advocating for responsible data usage and enhanced portability. As we navigate these transformative times, what ethical considerations and challenges must businesses address to ensure these technologies benefit everyone? How can organizations like Mastercard maintain consumer trust while pushing the boundaries of innovation? Join us as we explore these questions and more. And we'd love to hear from you—how do you see these emerging technologies impacting your daily life and business operations? Share your thoughts and join the conversation.    

Are you tired of feeling disconnected from your financial life? In today's episode, we dive deep into personal finance management with Sam Taylor, VP of Technology at Cleo, the AI assistant making waves in the financial sector. Sam brings a decade of experience leveraging AI and ML to enhance and personalize user experiences, especially economically. Founded out of frustration with traditional banking systems and the growing disparity in financial wellness, Cleo was designed to combat the increasing stress money issues bring into people's lives. With a clear vision of empowering individuals to manage and thrive beyond their next paycheck, Cleo utilizes AI to provide insightful, humorous, and highly personalized financial guidance. Sam discusses how this approach has helped over 7 million users stay on top of their finances and improve their relationship with money significantly. In this discussion, we explore the origins of Cleo, from its foundational beliefs to its rapid growth, including a recent $80 million Series C funding round. Sam shares insights on building products and platforms that harness the power of machine learning and generative AI to create proactive, intelligent financial assistants. He emphasizes maintaining a simple yet powerful engineering stack that facilitates rapid experimentation and understanding, vital for continuous innovation. As Cleo moves forward, the role of AI is only set to expand. Sam envisions a future where AI assistants proactively optimize various aspects of users' lives, making personal finance management a seamless part of daily living rather than a chore. What role do you think AI should play in our financial decisions? Are we ready to trust AI with more proactive roles in our personal lives? Please share your thoughts and discuss how technology reshapes our economic well-being.

Are we overlooking the value of fintech in simplifying the complex, yet crucial aspects of financial services? In today's episode of Tech Talks Daily, we sit down with Aaron Holmes, CEO of Kani Payments, a company at the forefront of revolutionizing the financial services industry through their innovative reconciliation and reporting platform. Since its inception in 2018 in Newcastle, UK, Kani Payments has been dedicated to transforming the cumbersome processes of transaction reconciliation, payment reporting, and merchant settlement. Their platform, which has garnered significant acclaim—including being named Europe's leading financial services startup—offers a unique solution to manage and simplify complex financial data. We'll uncover how this platform can process weeks of transaction reporting and reconciliation work in mere seconds and explore the remarkable growth trajectory of Kani Payments. Aaron will share insights from his early career, influenced by mentors who emphasized the importance of understanding individual challenges and proactive problem-solving. We'll dive into the specifics of how Kani Payments addresses the high data volume and complex regulatory requirements that many financial institutions face. Moreover, Aaron will discuss the strategic partnership with Pismo and its implications for global expansion, particularly in North America. Through this conversation, we aim to shed light on how fintech innovations like Kani Payments are not just solving "boring" problems but are essential to the efficiency and security of financial services globally. What are the potential untapped opportunities for fintech to further revolutionize this industry? Join us, and share your thoughts on how technology continues to reshape the financial landscape.

Are we truly prepared to defend our critical infrastructures against cyber threats? In today’s episode of Tech Talks Daily, we're joined by Irfan Shakeel, the VP of Training & Certification Services at OPSWAT, a pivotal player in cybersecurity for critical environments. OPSWAT has recently announced a commendable $10 million scholarship program aimed at addressing the urgent global need for 4 million more cybersecurity professionals. This significant initiative seeks to fill the widening skills gap within the critical infrastructure sectors through targeted training in both Information Technology (IT) and Operational Technology (OT). During our conversation, Irfan will delve into the motivations behind this transformative scholarship program, which is not just a response to academic needs but also aligns with the U.S. Executive Orders and the National Cybersecurity Strategy. This initiative underscores the importance of enhancing our cybersecurity measures and fortifying the workforce tasked with protecting our critical infrastructures. Listeners will gain insights into the practical aspects of the training offered, focusing on hands-on learning experiences designed to equip professionals with the necessary skills to address current and emerging threats. Irfan will also discuss the criteria for selecting candidates for this program, emphasizing the commitment to fostering a robust pipeline of skilled cybersecurity professionals. Additionally, we will explore the vital role of public-private partnerships in closing the cyber skills gap and how OPSWAT's collaborative efforts with academic institutions and government agencies are crucial to this endeavor. As we navigate these discussions, one can’t help but ponder: how well are public and private sectors aligned in their efforts to safeguard our vital systems against increasingly sophisticated cyber threats? Join us, and let’s unravel the complexities of cybersecurity training and workforce development together. What are your thoughts on the effectiveness of such large-scale educational initiatives in combating cybersecurity threats?

Are businesses truly prepared to integrate generative AI into their operations? In today's episode, we engage with Sanjay Jain, Chief Business Transformation Officer at WNS, to delve into a thought-provoking discussion based on a recent survey conducted by WNS and Everest Group. The survey sheds light on the readiness of various enterprises to adopt generative AI technologies and highlights the four pivotal factors influencing this readiness: technology, data, process, and people. We will explore how sectors like telecom, technology, and media are setting the pace due to their advanced change management maturity and robust data infrastructure capabilities. Sanjay will share insights into how enterprises can address talent shortages by forming strategic partnerships that provide access to essential expertise and co-create innovative solutions. Additionally, we will discuss the importance of compliance and ethical considerations in the deployment of generative AI, particularly in regulated sectors such as banking, financial services, and healthcare. Throughout our conversation, Sanjay will also illustrate transformative use cases of generative AI that are revolutionizing customer experiences by enhancing efficiency, effectiveness, and impact. These include improving customer service through instant, accurate, and tailored responses, personalizing recommendations using customer data, summarizing large sets of unstructured data, and automating content creation for knowledge bases. As we consider the broader implications of generative AI, it becomes clear that its impact varies significantly across different industries. This raises an intriguing question: What can sectors that are lagging in AI adoption learn from those that are leading? Join us as we unpack these insights and discuss how businesses can navigate the challenges and seize the opportunities presented by generative AI. What do you think are the biggest challenges and opportunities for your industry in adopting generative AI? Share your thoughts with us and join the conversation.    

Are you curious how large firms integrate advanced technologies like AI into their operations effectively? In this episode of Tech Talks Daily, we sit down with James Osborn, Chief Digital Officer at KPMG UK, as he reflects on his first year in this pivotal role. James will share his insights on deploying KPMG's internal AI, dubbed Ava, and spearheading initiatives such as the "Trusted AI Framework" and the "Summer of AI."  With 16,000 global participants from 14 countries engaging in this transformative technology, what can we learn from their experiences? James will discuss the challenges of fostering AI adoption within a well-established firm and the strategies that helped promote an ethical, human-centric approach to digital transformation. How do these technologies augment professional expertise and maintain the integrity and trust crucial in the professional services sector? As we unpack these topics, we'll also delve into practical advice for organizations beginning their AI journeys.  Join us to uncover the nuanced landscape of AI integration in professional services. After listening, share your thoughts: How do you see AI evolving in your professional sphere?

Are you curious how businesses can thrive in the rapidly evolving landscape of cloud computing and multi-cloud environments? In the upcoming episode of Tech Talks Daily, we're diving into the world of resilient databases with Spencer Kimball, CEO of Cockroach Labs. Spencer will share insights on CockroachDB, a pioneering technology designed to ensure business continuity even during outages that would cripple traditional databases. In our discussion, we'll explore how CockroachDB's ability to replicate data across regions and cloud providers maximizes uptime and facilitates massive scaling. We'll discuss the strategic importance of data locality in improving performance and complying with regulatory demands. We'll also discuss how CockroachDB's flexible architecture helps businesses avoid vendor lock-in and seamlessly manage data across multiple clouds. Originally founded by three former Googlers, Cockroach Labs has become a key player in the database market, challenging giants like Oracle and cloud provider databases. With high-profile users like Netflix, Bose, and Comcast, CockroachDB stands out for its robust data replication capabilities and distributed architecture, which were once confined to single data centers. Join me as Spencer elucidates on the evolution of Cockroach Labs in the competitive database market, the growing trend towards multi-cloud strategies among large enterprises, and the future of cloud portability. How is CockroachDB enabling companies to build above the cloud and avoid restrictive vendor lock-ins? As businesses continue to navigate the complexities of digital transformation, understanding the tools and technologies that facilitate this shift is more important than ever. What challenges and opportunities do you think lie ahead in the journey toward multi-cloud adoption? Please share your thoughts with us after the episode.

Are we on the brink of a new era in manufacturing, driven by AI? Today on Tech Talks Daily, we're joined by Humberto Moreira, Principal Solutions Engineer at Gigster, to explore this transformative landscape. With over 15 years of experience in the software industry, Humberto has been at the forefront of integrating AI with traditional manufacturing processes. In this episode, Humberto shares exciting insights into how AI is revolutionizing the industry by bridging the gap between mass production and customized manufacturing. We delve into the role of AI in various stages of manufacturing, from ideation and testing to delivery, and discuss the significant shift towards personalized products without compromising on speed or quality. This is a future where AI is not just a tool for optimization, but a catalyst for reimagining what manufacturing can achieve. We'll also discuss the emerging role of "cobots"—collaborative robots that work alongside humans in factories, enhancing efficiency and safety. Humberto explains how these innovations are not just reshaping production lines but also redefining the workforce, emphasizing the mutual learning between humans and machines. Moreover, we tackle the pressing legal and ethical challenges of generative AI in manufacturing, such as intellectual property disputes highlighted by recent high-profile cases. Humberto provides his perspective on how companies can navigate these complexities while leveraging AI for innovation. Join us as Humberto also highlights Gigster's unwavering commitment to sustainable manufacturing practices. We explore how AI-driven solutions can lead to more environmentally friendly production processes, underlining the importance of our collective responsibility towards the planet. We conclude with a look into the future, discussing the next frontiers for AI in manufacturing and how technologies like pervasive AI and seamless data flows will continue to push the industry forward. Tune in to understand how AI is not just a tool for optimization but a catalyst for reimagining what manufacturing can achieve. What could this mean for your business as we approach 2024 and beyond? Let's discuss.