The Human Loop Podcast

Gavin unpacks why the fear of success can be as profound as the fear of failure for high performers, how he realized leaders don't have to be perfect when a director burst into tears over sending an email to the wrong person, and what changed when he started asking three simple questions: what would you like more of from me, what would you like less of, and is there anything you'd like me to stop doing. Plus, he breaks down why his recruitment company hit record profits every single year before the management buyout, how a business partner once told him to look at a difficult employee and see each eyeball as £250,000 because she was worth a million to the bottom line, and what happened when his son poked him in the belly during COVID and asked where his six pack went. If you're leading through hiring mistakes, trying to balance giving people time with making decisions quickly, or want to understand what it looks like to create psychological safety where leaders can admit they don't have all the answers, this breakdown is packed with insights you can apply immediately. Powered by Atherio, real time leadership wisdom for every manager — https://www.getatherio.com Connect with your host Ben Stocken: https://www.linkedin.com/in/benstocken

What happens when an HR founder who's built a business around governance frameworks and strategic clarity gets dealt a scenario where his most credible competitor makes a move that puts them in direct conflict with his strategy, the noise is deafening, the board is forwarding articles, and there's 10 days before he presents his position? If you're leading through competitive pressure, trying to balance staying the course with responding to market moves, or want to understand what it looks like to create governance that enables devolved decision making without creating visibility theatre, this breakdown is packed with insights you can apply immediately. Powered by Atherio, real time leadership wisdom for every manager — https://www.getatherio.com Connect with your host Ben Stocken: https://www.linkedin.com/in/benstocken

What happens when a leadership advisor who's spent years building frameworks around continuous improvement and organisational learning gets dealt a scenario where his most credible competitor makes a move that puts them in direct conflict with his strategy, the noise is deafening, the board is forwarding articles, and there's 10 days before he presents his position? Powered by Atherio, real time leadership wisdom for every manager https://www.getatherio.com Connect with your host Ben Stocken: https://www.linkedin.com/in/benstocken Connect with Hugo - https://www.linkedin.com/in/hugosugden

What happens when a recruitment media founder who runs a business around flexibility and outcomes over hours gets dealt a scenario where someone respected, someone visible, is crossing a line, the pattern is becoming impossible to ignore, and there's an all hands meeting in five days where this person will be publicly recognised for their work? If you're leading through trust violations, trying to balance protecting culture over short term revenue, or want to understand what it looks like to build a business around outcomes instead of hours with individualised contracts for every hire, this breakdown is packed with insights you can apply immediately. Powered by Atherio, real time leadership wisdom for every manager — https://www.getatherio.com Connect with your host Ben Stocken: https://www.linkedin.com/in/benstocken

What happens when a CEO who's leading a 400 person global business built around AI powered productivity gets dealt a scenario where a meaningful strategic decision he championed, a senior sales leader hire he personally made, has produced mixed results at best, the evidence is strong enough that reversing course is defensible, and there's two weeks until the next board meeting? Sabby unpacks how Dext rolled out Claude to every single employee at the start of the year with AI champions by function who teach rather than do it for you, why he can now predict customer churn 120 days in advance using behavioral data like login frequency and invoice processing, and what changed when he started using AI to give his sales team leading indicators that tell them which deals a rep is sandbagging based on historical patterns. If you're leading through hiring mistakes, trying to balance evidence with emotional ownership when the hire was yours, or want to understand what it looks like to roll out AI across an entire organization with champions who teach curiosity, this breakdown is packed with insights you can apply immediately. Powered by Atherio, real time leadership wisdom for every manager — https://www.getatherio.com Connect with Sabby: https://www.linkedin.com/in/sabbygill/ Connect with your host Ben Stocken: https://www.linkedin.com/in/benstocken

What happens when a founder who spent 22 years building a £50 million family jewellery business gets dealt a scenario where the revenue number isn't going to hit, the board doesn't know yet, and there's 96 hours to walk into a leadership meeting with a credible plan? Ed draws the Money Card and breaks down his approach in real time. He gets into why owning it straight away comes first, how his dad handed him a sheet of A4 with 30 what if scenarios when he was 23 and said you've got 60 days to answer them all, and what changed when he realised he couldn't lead like his father who did the work of five people. Plus, he unpacks why he spent a million pounds on Google and Meta advertising buying non loyal customers at great expense, how reading They Ask You Answer by Marcus Sheridan changed everything, and what happened when he started producing 300 to 400 personalised videos a week to communicate with his team and customers. The breakdown reveals why his conviction and decision speed scored high at 79% and 82%, how immediate unhedged ownership and going straight to the chair demonstrated clarity under pressure, and where his operator density stayed lower at 52% because the plan stayed reactive to a single scenario rather than weighing up alternatives with named trade offs. Powered by Atherio, real time leadership wisdom for every manager — https://www.getatherio.com Connect with your host Ben Stocken: https://www.linkedin.com/in/benstocken Connect with Ed: https://www.linkedin.com/in/edward-ferris-34647112/

What happens when a hospitality leader who co-founded a startup and now runs workplace experience in financial services gets dealt a scenario where her most credible competitor makes a move that puts them in direct conflict with her strategy? Rachel draws the Strategy Card and breaks down her approach in real time. She gets into why authenticity beats following the noise, how pivoting is only okay when it's data led and true to your brand, and why copying something is never going to be as successful as doing the thing authentically. Plus, she unpacks why you can't start to manage others before you can look inside yourself and manage yourself, how she left a 24/7 startup to find space to be present for her team, and what changed when she heard a speaker say that personal development is completely indivisible from team development. Powered by Atherio, real time leadership wisdom for every manager — https://www.getatherio.com My Spare Seat - https://myspareseat.com Connect with your host Ben Stocken: https://www.linkedin.com/in/benstocken

What happens when a leader who's spent the last five years navigating digital transformation and change management gets dealt a scenario where the revenue number isn't going to hit, the board doesn't know yet, and there's 96 hours to walk into a leadership meeting with a credible plan? Ryan draws the Money Card and breaks down his approach in real time. He gets into why owning it comes first, how communication early to the board matters more than waiting for the meeting, and why he'd never walk in with a plan that doesn't have the backing of the people who need to execute it. Plus, he unpacks why not everyone moves at the same pace through change, how passion beats skill in the long run, and what happens when you try to bring a lone wolf into the collective. The breakdown reveals why his conviction and decision speed scored high but his operator density stayed low at 22%, how experience can sometimes become assumption when you've lived the scenario before, and what separates thinking it through in your head from articulating the granular detail out loud under pressure. Ryan scores 44% overall with a Catalyst archetype, high speed and conviction but missing the trade off articulation and specific density that would have lifted the score. If you're leading through change, managing teams through missed targets, or trying to understand what it looks like to balance strategic clarity with operational detail when the pressure's on, this breakdown is packed with insights you can apply immediately. Powered by Atherio, real time leadership wisdom for every manager — https://www.getatherio.com Connect with your host Ben Stocken: https://www.linkedin.com/in/benstocken

What happens when the host gets put in the hot seat and has to answer his own decision sprint? Ben breaks down his approach in real time, getting into why he'd never walk into that offsite without making the call first, how his answer at 21 would have been to ignore it completely, and what changed when he learned to ask himself is it skill or will before making a decision on someone's future. The breakdown reveals why his reasoning was strong but his specifics stayed abstract, how expensive to hire and expensive to lose needs a number attached to score higher, and what separates a visionary archetype from a builder or catalyst when the pressure's on. If you're leading through tough people decisions, trying to balance backing someone with exiting them cleanly, or just want to see what it looks like when the person asking the questions has to answer them, this one's packed with honest reflections you can apply immediately. Powered by Atherio, real time leadership wisdom for every manager — https://www.getatherio.com Connect with your host Ben Stocken: https://www.linkedin.com/in/benstocken

What happens when a founder who runs a four day work week AI business gets dealt a scenario where their most credible competitor just made a move that puts them in direct conflict with your strategy, the board is forwarding articles, your team is asking questions, and you've got 10 days to present your position? John Readman, founder of Ask Bosco, an AI powered digital marketing platform, draws the Strategy Card and breaks down his approach in real time. He gets into why the four day work week isn't about working less, it's about five days work in four days with better systems and smarter people, how buying a 98 inch TV for the office changed hybrid leadership, and what happened when he recently went through an ADHD diagnosis and started preparing to test medication to see if there's a better version of himself. If you're leading through rapid market change, trying to balance conviction with humility when competitors are moving fast, or just want to understand what it looks like to build a business with a four day work week and above market salaries, this breakdown is packed with insights you can apply immediately. More from John: https://www.linkedin.com/in/johnreadman/ Powered by Atherio, real time leadership wisdom for every manager — https://www.getatherio.com Connect with your host Ben Stocken: https://www.linkedin.com/in/benstocken