They Said I Wasn’t Ready — So I Became the CEO (SmartBear's Dan Faulkner)

Pressure felt like leadership (until it wasn’t)Josh Epstein, President & Chief Business Officer at Coder, learned this the hard way.I’ve seen urgency do two very different things to teams.Sometimes it sharpens focus and everything moves faster.Other times, it creates stress, confusion, and quiet burnout—while leaders think they’re “pushing for results.”Josh shared how early in his career, pressure felt like the right move… until it started costing trust and momentum.Increasing pressure wasn’t creating more effort...or the results he expected.It was one uncomfortable shift (that felt slower at first)......that ended up making everything faster.We unpack the full story in this week’s episode.So:👉 When things slow down, how effective has pressure been for you?-----Connect with the Host, #1 bestselling author Ben FanningSpeaking and Training inquiresSubscribe to my Youtube channelLinkedInInstagramTwitter

AI failure rates shock me.Erin Gajdalo, CEO of Pluralsight, joined me and what she revealed about why AI projects collapse disturbed me even more..I expected to talk about tools, frameworks, and roadmaps.Instead, Erin asked me question I wasn’t ready for:“Is your team actually ready for this? How can you even tell?"Um...Because most leaders — myself included — push for AI adoption without slowing down to ask if our teams can actually absorb the shift.Erin has led major transformations at Avantax, LPL, and now Pluralsight... and she’s seen the same silent pattern across industries:Leaders blame the tech.Teams blame the workload.But the real problem is almost always hidden deeper.Readiness....and getting their quickly....is everything.In our conversation, she breaks down:👉 The blind spot most CEOs overlook.👉 Why 50% of AI projects fail.👉 What separates teams that finish from those that stall.👉 The first move every CEO should take when they realize their team can’t keep up.👉 And how her transformation background gives her a unique advantage in the AI era.This conversation changed the way I think about leading through AI.What’s the biggest AI readiness challenge you’re seeing in your teams right now?-----Connect with the Host, #1 bestselling author Ben FanningSpeaking and Training inquiresSubscribe to my Youtube channelLinkedInInstagramTwitter

Winning gold didn’t end the pressure. It intensified it.A truth Phil Andrews, CEO of USA Fencing, came to understand through experience.That’s the incredible story behind Team USA’s recent historic gold……and the leadership turnaround that made it possible.When I sat down with Phil, I wasn’t expecting what came next.He walked into a sport in crisis.Broken culture.
 Divided membership.
 Declining trust.
 High visibility.
 Zero margin for error.And somehow, he rebuilt all of it…before making Olympic & Paralympic history.But not long after the gold, the pressure shifted….
 Public controversy.
Intense scrutiny.
And—death threats no leader should ever face.Leaders talk about “high stakes.”BUT this is what high stakes actually looks like.Phil shares:• The day-one move that stabilized a fractured team
 • The bold Olympic decision that changed everything
 • The backlash that hit not long after the gold
 • How he led through threats, scrutiny, and congressional attention
 • The leadership tools he relied on when everything was on the lineThis is a powerful story of crisis leadership, culture repair, and resilience.If you’ve ever led under pressure, you’ll never forget this lesson.What’s one leadership lesson pressure taught you?-----Connect with the Host, #1 bestselling author Ben FanningSpeaking and Training inquiresSubscribe to my Youtube channelLinkedInInstagramTwitter

Dan Michelson, CEO of RLDatix North America, shared the feedback that reshaped how he leads.When things go well, it can actually blind you to areas where he needed to improve....and this is why so many successful leaders often fail.Most top performers don’t realize they’re slipping until someone has the courage to tell them something they didn’t want to hear.Dan shared that his initial reaction to feedback early in his career was to blame the person giving him the feedback...and years later, he’s more grateful for it than almost anything else.And when he stepped into leading a 2,300-person organization, the stakes around feedback got even higher. Any past success wasn’t going to carry him anymore. Clear, direct communication had to.That’s when he embraced the mantra that now guides his leadership:“Coaching is caring.”He even had a 3.5-hour feedback conversation with a leader on his team — not because something was broken, but because growth mattered that much.Here’s the truth:Feedback is rarely comfortable.But avoiding it costs far more.Great leaders choose the kind of discomfort that makes them better.Agreed?-----Connect with the Host, #1 bestselling author Ben FanningSpeaking and Training inquiresSubscribe to my Youtube channelLinkedInInstagramTwitter

Winning alone is losing.Dennis Levene, CEO of Hometown, bet the business on his customers’ success… and it’s paying off.Most CEOs obsess over market share and margins.Dennis obsessed over a broken system robbing schools of money.And he asked the question that changed everything:“Why should $25 of my $100 school donation go to a fundraising company?”That wasn’t frustration — it was a blueprint.A blueprint for a company designed to win only when its schools do.Now, Hometown helps thousands of school communities raise more, keep more, and invest directly into the programs that shape students’ futures. Dennis shared the line that defines his entire model:“We align ourselves with our schools… when they’re successful, we’re successful.”This isn’t marketing.It’s business architecture.And it’s one of the most compelling leadership strategies I’ve seen.This episode is a masterclass in:-Engineering customer alignment into your business model-Leading with purpose without sacrificing performance-Turning shared success into a competitive advantageThe companies that endure aren’t built on extraction...They’re built on shared victories.What would it be like if you aligned more closely to your customers' success?👇 I’d love to hear your perspective..-----Follow Dennis on LinkedIn: https://www.linkedin.com/in/dennis-levene/-----Connect with the Host, #1 bestselling author Ben FanningSpeaking and Training inquiresSubscribe to my Youtube channelLinkedInInstagramTwitter

Hugues Meyrath, CEO of Quantum, came back to lead the same company that built his career decades ago — a 45-year-old tech brand powering Hollywood, Space, and even the AI revolution.But when he returned, something was off.The spark was gone. The ownership was gone.And instead of hiding behind strategy decks or consultants, he did something far harder......he rebuilt the culture on truth.“If there’s a problem, we’ll fix it together. No excuses. No hiding.”That simple mindset — radical honesty + extreme ownership — changed everything.Teams started moving faster. Accountability returned. People cared again.It’s an incredible heartfelt turnaround story.If you’ve ever felt like your company lost its spark, this episode will remind you how to get it back — from the inside out.-----Follow Hugues https://www.linkedin.com/in/huguesmeyrath/-----Connect with the Host, #1 bestselling author Ben FanningSpeaking and Training inquiresSubscribe to my Youtube channelLinkedInInstagramTwitter

Ever made a call at work that backfired — big time?Rob Hahn, now COO at Pattern, knows exactly what that feels like.Early in his career as a young leader at Amazon, he faced a decision no leader ever forgets.At just 26 and leading thousands of people, a severe weather warning hit.He made the call to shut everything down.The storm never came.And the decision cost the company millions.But instead of hiding from it, Rob leaned in.He owned it. He learned from it.And that moment became the foundation for how he leads under pressure today.When we talked on Lead the Team, I was struck by how deeply that one experience reshaped his leadership philosophy.Rob shares how turning failure into fuel helped him rise to one of the top roles in a company that just completed a multi-billion-dollar IPO — and how you can do the same.If you’ve ever carried the weight of a bad call or a decision that didn’t go as planned, this conversation will help you see it differently — and lead stronger because of it.-----Follow Rob on LinkedIn - https://www.linkedin.com/in/rob-hahn-12136736/-----Connect with the Host, #1 bestselling author Ben FanningSpeaking and Training inquiresSubscribe to my Youtube channelLinkedInInstagramTwitter

Jed Berger, Kenneth Cole Global President and CEO, is building something rare in business today — a brand that grows because it stands for something bigger.In his third appearance on Lead the Team, Jed reveals the hidden advantage behind Kenneth Cole’s continued success… and how purpose became their ultimate performance driver.“Purpose can’t just be a campaign. It has to live in every part of the company.” — Jed Berger, Kenneth Cole CEOWhat stood out to me is how Jed turns values into velocity.It’s not theory — it’s execution, culture, and results working in sync.If you’re leading a team, scaling a company, or just trying to build something that lasts…This episode shows how to align purpose with performance — and win the right way.-----Follow Jed on LinkedIn: https://www.linkedin.com/in/jedalexanderberger/-----Connect with the Host, #1 bestselling author Ben FanningSpeaking and Training inquiresSubscribe to my Youtube channelLinkedInInstagramTwitter

It started with a freezer then and became a billion-dollar lesson.Dan Fachner, CEO of J&J Snack Foods — the company behind ICEE, Slush Puppie, and Dippin’ Dots — posted a video on LinkedIn that immediately caught my attention......he gets emotional while expressing gratitude to his team for their hard work and dedication. You can see how much he truly cares about his people, and I knew right then I wanted to have a deeper conversation with him.You see, Dan began his career delivering and servicing ICEE machines. That humble start shaped everything about how he leads today.His guiding principle...Care for people first.That simple mindset turned a frozen drink into a billion-dollar leadership strategy—built on empathy, communication, and trust.You're going to love this interview beause it will remind you that real leadership isn’t about hierarchy or authority—it’s about humility, gratitude, and care.If you lead a team, run a company, or aspire to do both, Dan’s story will shift how you think about leadership.🎧 The ICEE CEO’s Secret that Became a Billion-Dollar Leadership Strategy-----Connect with the Host, #1 bestselling author Ben FanningSpeaking and Training inquiresSubscribe to my Youtube channelLinkedInInstagramTwitter

Bezos' Law - Chai Atreya, Chief Product Officer at ActiveCampaign, once helped build Amazon Alexa under Jeff Bezos.During one internal review, Bezos made a single comment — short, specific, and completely unexpected — that changed everything.He looked at the team and said:“I want Alexa to respond in under five seconds.”That one sentence forced every engineer to rethink what “great” really meant.They reimagined the architecture, redesigned the systems — and eventually, brought response times even lower.That’s "Bezos' Law":The tighter the constraint, the bigger the breakthrough.I was honestly in awe hearing how that single challenge reshaped Amazon’s design culture — and even more amazed at how Chai is now weaving that same mindset into ActiveCampaign’s AI to help small and midsize businesses scale faster, smarter, and simpler.It’s inspiring stuff — and it’ll change how you think about innovation, leadership, and speed.🎧 Hear the full story on the interview — it’s one of those “I’ll never build the same way again” moments.Your Turn: Have you ever had one short, sharp lesson from a leader that completely changed how you think or work?-----Follow Chai on LinkedIn: https://www.linkedin.com/in/atreya/-----Connect with the Host, #1 bestselling author Ben FanningSpeaking and Training inquiresSubscribe to my Youtube channelLinkedInInstagramTwitter