ITIL in the Trenches Podcast Series podcast

ITIL in the Trenches Podcast Series

Interface Technical Training

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Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant.

7 episodi

  • ITIL in the Trenches Podcast Series podcast

    07: Risk management

    14/1/2020

    8:35

    Risk management
  • ITIL in the Trenches Podcast Series podcast

    06: The really right way to close a problem ticket

    14/1/2020

    4:24

    The really right way to close a problem ticket
  • ITIL in the Trenches Podcast Series podcast

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  • ITIL in the Trenches Podcast Series podcast

    05: Release management vs. Deploy management

    14/1/2020

    2:54

    Release management vs. Deploy management
  • ITIL in the Trenches Podcast Series podcast

    04: Incidents and requests...Not the same!

    14/1/2020

    3:04

    Incidents and requests...Not the same!
  • ITIL in the Trenches Podcast Series podcast

    03: New features in the latest ITIL 4 release

    14/1/2020

    2:54

    New features in the latest ITIL 4 release
  • ITIL in the Trenches Podcast Series podcast

    02: The four dimensions of ITIL 4

    14/1/2020

    6:11

    The four dimensions of ITIL 4
  • ITIL in the Trenches Podcast Series podcast

    01: Can problem tickets be projects in ITIL?

    14/1/2020

    2:40

    In this episode, Mark Thomas describes how problem tickets can be treated as projects in ITIL!

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