Emily Heyward builds brands that inspire obsession

Today's guest is Rob Goodman. Rob specializes in content strategy and creative content production, with experience at companies like Google, Wix, and Webflow. He's delivered award-winning branded content, content strategies, and comprehensive content calendars for these companies and other clients, helping brands transform into publishers built for engaging today's audiences. Rob also hosts his own podcast, Making Ways, about the intersection of art and music. He interviews bands, like Melvins and Nada Surf, and the visual artists they collaborate with to create album art, music videos, and more. It's as cool as it sounds—I highly recommend you check it out. One of the reasons I wanted to talk to Rob is because he's also a contributor to the new edition of Designing Brand Identity, which I co-authored with the late Alina Wheeler. Rob pitched in on the pages about social media and a few others, but his biggest contribution was helping us update the content strategy spread, where you'll find the following quote from him: "The best content cuts through the noise, connects with customers, and drives the business—all while moving at the speed of culture." On the episode, we talk about definitions of terms like content strategy, content planning, and content production. We dive into the different objectives of content strategy, and Rob shares some high-level process tips for creating great content. We also run through Jonah Berger's six "STEPPS" to viral content, and Rob shares his take on a few of them. To learn more about Rob Goodman, visit robgoodman.com or find him on LinkedIn. You can listen to his Making Ways podcast at makingways.co. And if you're interested in the sixth edition of Designing Brand Identity, find it on Amazon or at dbibook.com.

It's the summer of 2021—one year since the murder of George Floyd. And if you’re wondering what that has to do with the season-four wrap-up of a podcast about branding, let me tell you: in early 2020 I had a plan for season four of How Brands Are Built. But in the wake of George Floyd’s murder and protests around the world, my plan changed a bit. 2020 was already a pretty awful year for most people, and it just seemed to be getting worse and worse. So I started thinking about whether there was a way I could use this little platform of mine to do some good—or at least talk about something positive. That led me to reach out to my most diverse set of guests yet, starting with Dr. Jason Chambers, who talked about the origins of racist brand names and what to do about them. I talked to female agency founders like Dava Guthmiller of Noise 13, Sunny Bonnell of Motto, and Emily Heyward of Red Antler about how they got started and the role of diversity in their agency cultures. The season ended with a two-part episode featuring Brian Collins and his agency's design apprentice, Diego Segura, who told me about one way to create opportunities for talented, but less privileged, designers and strategists. And along the way, I talked to Armin Vit of Brand New, Alina Wheeler, author of Designing Brand Identity, and Nirm Shanbhag of Sid Lee. While I talked to guests about their agencies, books they’d written, or other topics specific to their areas of expertise, I also asked nearly all of them about what brands and branding professionals could be doing to improve the state of the world—in light of COVID-19, in light of racial injustice, and just in general. Are brands a force for good? Can they be? Should they try to be? At the end of this episode, which features clips from every interview this season, I boil everything I heard and learned down into five ways brands—and branding professionals like you and me—can make the world a better place (sorry): Be selective (and stick to your values) Walk the talk Wield your influence Proactively pursue diversity Don’t underestimate the power of your work In the episode, I break down each of these ideas in detail.

Diego Segura is a design apprentice at Collins, an independent strategy and brand experience design company with offices in New York City and San Francisco. In this episode, Diego describes how he discovered graphic design, his decision to drop out of high school, and what it's like being an apprentice at a prestigious branding and design company. This is the second part of a two-part series; the episode begins with a continuation of my conversation with Brian Collins in part one. Brian shares his side of Diego's story—how Diego first got in touch, how he became a full-time employee, and why, on one of their early days together, Brian took him out to run errands throughout New York City. After a short intro from Brian, the interview with Diego begins. I was eager to get Diego's backstory—it's fascinating (and inspiring) to hear how he got from a small town outside Austin, Texas to Collins in New York City. Along the way, he emailed with Michael Beirut, did multiple remote internships, and wrote The Dropout Manifesto (a chronicle of [my] crazy junior year). We also talked about the importance of agencies and design studios looking outside the traditional design schools, like SVA and RISD—schools Diego wasn't even aware of when he was in high school—for new talent. I'm telling you now: If I was out to start a studio today, I would practically build it solely on young ambitious people led by a really great creative director, head of design. Because the level of talent who reaches out to me personally, because they see I'm the design apprentice on the [Collins] website—the level of talent is insane. They are so, so, so good. ... There's no doubt they can add value. It's just, they didn't come from the same places that all the other designers came from, and we've gotta be okay with that." – Diego Segura To learn more about Collins visit their website. You can learn more about Diego (and see some of his work) at diegosegura.me and you can follow him on Twitter. If you're interested in checking out Diego's book, The Dropout Manifesto, it's available on Amazon, as is his second book, To a Man Much Like Myself.

Today’s guest is Alina Wheeler, best known as the author of Designing Brand Identity: An Essential Guide for the Whole Branding Team, now in its fifth edition. One of my favorite memories of this book is seeing it on a desk when I arrived to my first day on the job at Labbrand, where I worked in Shanghai. I already knew the book, but seeing it in use, so far from home—that's when I really understood how influential of a book it is. In fact, it's been translated into Chinese, Spanish, Arabic, Portuguese, French, and other languages—and it's used by brand, marketing, and design teams, undergraduate and graduate students, and brand and business consultancies all over the world. I wanted to get an idea of why Alina wrote the book and what she was doing beforehand (around 2003). Along with being an author, she's a designer with over 40 years of experience working with teams in the public and private sector. She’s led the development of integrated brand identity programs, sales and marketing strategies, and design and communications systems. I was excited to have the opportunity to talk to Alina about her career, the book she’s created, and what the future holds for Designing Brand Identity. During the conversation, I learned that there will be a sixth edition but she won't be the author (!!!), how she gets case studies and quotes for the book, and the true identity of the mysterious Blake Deutsch. (It's hilarious—listen to find out.) Toward the end of the conversation, I asked Alina whether there's anything she'd like to support and ask that others check out, and she talked about Simon Charwey, a brand identity designer and anthologist on indigenous African design systems and African Symbology. Simon's work includes the African Logo Design book, a compendium of 1,000 unique symbols inspired by indigenous African design systems, symbols, and culture. And off the air, Alina also mentioned Certified B Corporations, something else she’s passionate about and recommends everyone checks out. I found the conversation both enlightening and inspiring, and I hope you do too. To learn more about Alina and Designing Brand Identity, visit designingbrandidentity.info. Of course, the book is available on Amazon and wherever books are sold. Alina’s also active on Twitter and Instagram.

Nirm Shanbhag is the Chief Strategy Officer of Sid Lee USA, an international creative company. He’s also my old boss. Back in 2012, he was running the San Francisco office of Interbrand, and he hired me as Director of Verbal Identity. Before Interbrand, Nirm earned his MBA from London Business School and worked in advertising, at firms like Mullen and McCann. He also ran his own, independent agency, Notch Strategy, for about six years between his roles at Interbrand and Sid Lee. Nirm and I have worked together quite a bit—first at Interbrand, then as independent consultants. We’ve been called in on brand architecture projects a few times, and Nirm is one of just a handful of people I consider an expert on the topic. Since I haven’t had too many (any) episodes focused on brand architecture, I was eager to get Nirm to share some of his insights into brand architecture—what it is, why it matters, and how it should be done. Throughout the conversation, Nirm came back time and again to the idea of keeping the consumer’s journey front and center, considering their motivations and approaches to decision-making. We also talked about brand purpose, and whether brands are good or bad for society (heady stuff). At the end of the conversation, Nirm recommended two very different books: The Experience Economy (“a seminal work and … one that not a lot of people know about”) and A Brief History of Time, by Stephen Hawking. I’ve probably read [A Brief History of Time] four times in my life. The reason I think it’s worthwhile is because, yeah, it’s about physics, but at its heart it’s a book about perspective and recognizing that your perspective can change.” – Nirm Shanbhag To learn more about Nirm and Sid Lee, visit sidlee.com. I also recommend you check out some of Nirm’s blog posts on the Notch blog.

Emily Heyward is co-founder and and Chief Brand Officer at Red Antler, the leading brand company for startups and new ventures. Red Antler is the branding firm behind brands like Casper, Allbirds, Keeps, and Burrow. They also work with established brands like American Express, HBO, Google, and Gap. Emily was named among the Most Important Entrepreneurs of the Decade by Inc. Magazine, and has also been recognized as a Top Female Founder by Inc. and one of Entrepreneur's Most Powerful Women of 2019. She's also the author of a new book, Obsessed: Building a Brand People Love from Day One. I asked Emily what makes Red Antler different from other branding firms and what makes it, in the words of a 2018 Adweek article, one of "the surprisingly small group of branding shops behind today's top challenger brands." She says Red Antler was "the first creative services company that was designed and built to work with startups" and, as a result, "we've thought about brand in an incredibly holistic way … with obviously a particular focus on digital." Next, we turned to Emily's book, Obsessed. "The book really came out of 12 years of running Red Antler, launching new, disruptive businesses into the world, and seeing the ways in which brands’ relationships with consumers are shifting. … The rules are not the same as they were, certainly 20 years ago, but even six years ago. Things keep changing.” – Emily Heyward Then we turned to the events of 2020, and I asked Emily for her take on how brands should respond to racial injustice, as well as the COVID pandemic. Lastly, I asked Emily some wrap-up questions, including a brand/initiative she recommends checking out (the 15 Percent Pledge), a book recommendation (On Earth We’re Briefly Gorgeous), and her advice to you people in the industry: "Be curious. I think that so much of what we do is a response to the world around us—to culture and trends and what makes people tick. And when I meet with someone that doesn’t seem like they're passionate about what's happening in the world, and what businesses are out there, and what they're seeing, and what they're loving—for me, that's an immediate red flag." – Emily Heyward To learn more about Emily and Red Antler, visit redantler.com or emilyheyward.com. Obsessed is available on Amazon and wherever books are sold.

Today’s guest is Armin Vit, co-founder of UnderConsideration, a graphic design firm, and editor and writer for Brand New, the leading site for reviews of corporate and brand identity design work. Born and raised in Mexico City, Armin—along with his wife and partner, Bryony Gomez-Palacio—have created multiple other design blogs, co-authored books, and organized events like the annual Brand New Conference. I was excited to talk to Armin about design trends, blogging, and the pros and cons of being a professional critic. The conversation started with some ancient history, going back to a blog called “Speak Up,” and FutureBrand’s 2003 redesign of Paul Rand’s UPS logo, which gave rise to Brand New. I asked Armin how he selects which work to review on Brand New, and he said he has a "little grid" in his mind. The more people are likely to be familiar with the client, the more likely he is to write about the work. If the client is small and unknown, the work has to be groundbreaking. Much of the work he sees is "fine"—but work that's just fine is actually less interesting than work that's terrible. I meet other designers [that] will joke that they are always wondering ... what I might say. They're always thinking about, 'Oh shit, I hope this doesn't make it on Brand New. Or if it does, I hope it goes fine.' It just increases that level of stress ... but in a positive way that I have to make sure that what I'm saying is valuable to as many people as possible and doesn't put down anyone just for the sake of it. Armin Vit Armin and I went on to talk about a design trend he's seen lately: a stampede of wordmarks featuring geometric sans fonts, like Airbnb and Google, and the backlash against them, epitomized by the Chobani logotype. Next, we discussed how design and branding can make a positive impact on the world, his experience as a Mexican-American immigrant and how it influences his thinking as a designer—especially given some of the Trump administration's rhetoric and policies toward immigrants and Mexico in particular. I asked Armin for an example of some work he's seen that's making a positive impact, and he mentioned IBM's "Be Equal" campaign, which repurposes a bee designed for IBM by Paul Rand, highlighting an equals sign in its stripes. To close out, I asked for Armin's book recommendations (he likes Branding: In Five and a Half Steps, by Michael Johnson) and his advice for young designers and people in the branding industry: "Look at a lot of brand design ... It's really about building your palate for identity design, how colors work, how typefaces work. It's not about copying anything, but taking bits of pieces from different places, and how you will apply that to your own lens, to your clients, or to your work. It's consuming a lot of identity design and letting it simmer in your subconscious." But honestly, he says, that's not just a pitch for Brand New. To learn more about Armin, visit UnderConsideration, from which you can find Brand New as well as design work by Armin and Bryony, books they've written, like Flaunt, and events like the Brand New Conference.

On the podcast today: Sunny Bonnell, co-founder of Motto, one of the leading branding agencies in the country, with clients like Google, Hershey's, and Twentieth Century Fox. Sunny and her co-founder, Ashleigh Hansberger, recently wrote their first book, Rare Breed: A Guide to Success for the Defiant, Dangerous, and Different. Sunny says the book started with a question: "What if you could take the parts of yourself that other people criticize—traits they call defiant, dangerous, and different—and turn those things into your selling points?" We talked about how Sunny and Ashleigh arrived at the seven "virtues" in Rare Breed: Rebellious Audacious Obsessed Hot-blooded Weird Hypnotic Emotional If you're curious which virtue applies to you, try the Rare Breed quiz. Sunny and Ashleigh also host a YouTube series, also called Rare Breed, where they sit down with guests like Charlamagne Tha God and Jon Batiste. I asked Sunny about Motto's origin story, the challenges of being one of very few female-owned agencies, the importance of diversity, and more. Toward the end of the conversation, Sunny recommended a few books: It's Not How Good You Are, It's How Good You Want to Be and Whatever You Think, Think the Opposite, both by Paul Ardern, as well as The Hero and the Outlaw, by Margaret Mark and Carol Pearson. We ended with some of Sunny's motivating advice for anyone trying to grow their career: "Own who you are. In a world that wants to own you, owning yourself in this way can really hurt like hell. Being defiant, dangerous, and different is a gift. Succeed because of who you are, not despite who you are." To learn more about Sunny, check out her agency's work at wearemotto.com. Rare Breed is available now on Amazon and elsewhere. And, if you go to rarebreedbook.com, you can watch episodes of Sunny and Ashleigh's YouTube show and take the Rare Breed quiz. If you take the quiz or read the book, drop us a line on social media-I'd love to hear your thoughts, and I'm sure Sunny would, too. Episode sponsors The Brand Strategy Kit from Egle Karalyte. Available in both digital and print formats, the Kit provides structure and tools to streamline and gamify your branding process. Squadhelp. To begin a business name contest with hundreds of business naming experts, check out their services to get a fresh perspective on your company.

In this episode, I'm talking to Dava Guthmiller, founder and Chief Creative Officer at Noise 13, a brand strategy and design agency based in San Francisco. She's also cofounder of In/Visible Talks, and annual conference that celebrates the art of design and creativity, and In/Visible Project, which includes a collection of other events that bring people together over the process, inspiration, and challenges for design and creative professionals. Throughout the conversation, we touched on diversity in the worlds of design and branding. I asked Dava what it was like to start Noise 13 as a young, female designer, and how In/Visible Talks is giving a platform to a racially diverse and heavily female-leaning group of speakers. Next, we got into the weeds a bit on how Dava built the In/Visible Talks brand. She told me where the name came from and how the visual identity for year one involved a trip to the dollar store. We rounded out the conversation, as we often do on the podcast, with book recommendations and advice for young professionals in the branding and design industry. Dava recommended The Empathy Edge by Maria Ross (see Maria's post on How Brands Are Built) and Marty Neumeier's Brand Flip. And she had several pieces of advice for young designers, including encouragement to try many different internships and jobs until you find the best fit: "Take internships. Find a mentor. Try it on. Try a small company. Try in-house. Try something big. This is your life. This is your job. Find the right project team fit for you, so that your life is not miserable." To learn more about Dava, visit Noise 13 or In/Visible Talks. The annual conference will be on Jan 14, 2021, and early bird tickets are on sale now.

Season four has arrived, and my first guest is Dr. Jason Chambers of the University of Illinois. The theme for this season will be a bit looser than past seasons, but I'm hoping to get perspectives on the social impact of brands and branding. In other words, are brands a good thing for society, overall? In light of what's happened in 2020-the pandemic, protests for racial justice, increasingly extreme weather as a result of climate change, and even the U.S. presidential election-this topic felt relevant. I first heard Dr. Chambers on 1A, a podcast from WAMU that's distributed by NPR, where he talked about "reckoning with racist brands" like Aunt Jemima and the Washington, D.C., NFL team. I was excited to talk to Dr. Chambers in a little more detail about these brand names, where they come from, why they should change, and how to change them. Dr. Chambers's research is focused on the history of African Americans in the advertising industry, a topic about which he's written a book: Madison Avenue and the Color Line: African Americans in the Advertising Industry. Given his expertise, I also wanted to get his take on diversity in the agency world. I don't often interview professors on the show (which makes sense, given it's a show about "how brands are built"), but I had so much fun talking to Dr. Chambers and exploring his in-depth knowledge of these subjects; I hope this is not the last time I host an academic or professor on the show. To hear more from Dr. Chambers, I encourage you to check out the episode of 1A he joined, "Reckoning With Racist Brands." You can also find his opinions in publications like Ad Age, Adweek, CNN, Forbes, Black Enterprise, and The New York Times. He's written another book, too: Building the Black Metropolis: African American Entrepreneurship. Lastly, you can of course find him on the University of Illinois website and LinkedIn.