Hospitality from Within

Get full access to Hospitality From Within at kimlerner.substack.com/subscribe

Get full access to Hospitality From Within at kimlerner.substack.com/subscribe

Get full access to Hospitality From Within at kimlerner.substack.com/subscribe

Get full access to Hospitality From Within at kimlerner.substack.com/subscribe

Get full access to Hospitality From Within at kimlerner.substack.com/subscribe

Ep 55 - Humans solve human problems with Mei Ratz About MeiMei Ratz is driven by a deep commitment to nurturing human potential and fostering equitable opportunities for all. As a devoted mother, partner, daughter, and sister, she brings a blend of empathy, insight, and strategic thinking to her endeavors. Mei's diverse professional background spans executive coaching, DEIJ (Diversity, Equity, Inclusion, and Justice) program design and facilitation, question engineering, brand creation, art direction, group coaching, and community development.Grounded in a foundation of communication design education and sharp question forming skill, Mei approaches her work with a keen eye for innovation with a focus on how to support people and communities in their goals of sustainability and care. She believes in empowering individuals to unlock their full capabilities and advocates for leadership that prioritizes equity and authenticity.In all her endeavors, Mei is guided by a profound sense of compassion, humor, and a relentless pursuit of excellence. She strives to create spaces where individuals can rest, communities can flourish, and everyone has the opportunity to be heard and valued. Get full access to Hospitality From Within at kimlerner.substack.com/subscribe

Ep 54 - The greatest storytellers are tour guides with Angelo CarotenutoListening to Angelo connect his dots backwards on how he founded LivTours leaves us with no surprise that his path led him to create business to curate unique experiences through tours. This collaborative conversation feels like a story every step of the way!About AngeloAngelo Carotenuto, founder of LivTours, has been transforming travel since 2009 by creating intimate, unforgettable experiences across Europe. Starting as a tour guide and performer in his hometown of Rome, Angelo saw the demand for authentic, small-group and private tours and launched LivTours (formerly LivItaly Tours). A hands-on leader, he forges partnerships, trains expert guides, and supports a global team dedicated to delivering top-rated, hand-crafted travel moments.Thanks for tuning in to today’s episode. If you’re ready to dive deeper into leadership and clear the sticky energy that can hold teams back, head over to The School of Hospitality from Within. You’ll find powerful resources designed to help you lead with clarity, confidence, and connection.As a valued member of our podcast community, you can use the code COMMUNITY20 at checkout to receive 20% off the Lead with Confidence Membership. This gives you full access to leadership courses, videos, worksheets, guidebooks, and so much more to support your growth.Until next time, lead confidently and keep it only yummy, always.  Get full access to Hospitality From Within at kimlerner.substack.com/subscribe

Ep 53 Having a beginner mindset with Anna GordonAnna’s journey is far from traditional and it is rooted in the love of connecting with the community and sharing the roots of her partnership. Anna founded The Good Batch over 15 years ago and every day since has continued to be curious, create and define what leadership means to her. In this collaborative conversation, Anna shares, without sugar coating ** pun intended **, her path back towards herself and how it has had such an impact on her team culture and business. About AnnaAnna Gordon is the chef and founder of famed cookie bakery The Good Batch.Anna’s popular Brooklyn-based bakery first garnered NYC interest when she launched at the Brooklyn Flea / Smorgasburg in 2010 - she was met with lines down the block and quickly sold out each weekend.  Her bakery in Clinton Hill, Brooklyn opened in 2014, and has become a national destination as well as a neighborhood staple. The Good Batch is known for hearty, innovative, flavor-forward cookies, ice cream sandwiches, and beautiful layer cakes. The company has a robust wholesale program, distributing their baked goods to the finest coffee shops and cafes around NYC. Anna runs the bustling business with her husband, Steve Hartong, and among many other accolades over the years, she is a member of the James Beard Foundation's WEL (Women’s Entrepreneurial Leadership) program.  Thanks for tuning in to today’s episode. If you’re ready to dive deeper into leadership and clear the sticky energy that can hold teams back, head over to The School of Hospitality from Within. You’ll find powerful resources designed to help you lead with clarity, confidence, and connection.As a valued member of our podcast community, you can use the code COMMUNITY20 at checkout to receive 20% off the Lead with Confidence Membership. This gives you full access to leadership courses, videos, worksheets, guidebooks, and so much more to support your growth.Until next time, lead confidently and keep it only yummy, always.  Get full access to Hospitality From Within at kimlerner.substack.com/subscribe

What I have learnt about myself through understanding how literal I am is that I need to communicate very directly with people that I believe everything they say at face value, unless I can read in their body language or voice that they are joking or being dishonest. It feels so vulnerable to share this off the bat and I have to. I’ve been hurt many times because when someone may be joking or being sarcastic about something, I take it seriously and to heart. Which means I’ve wasted time on assignments or projects before because I listened and then acted on it. This never felt good.Understanding your and others’ language is crucial to establishing communication bridges and trust within a team. Assumptions that we all understand when one is kidding around is hurtful and unkind. It creates that sticky and prickly energy that is so hard to recover from.If you feel seen by reading this - you’re not alone - there are many of us are walk this path of taking everything literally.For a full article and tools on supporting yourself or a colleague who is literal - subscribe to Hospitality from Within here.  Get full access to Hospitality From Within at kimlerner.substack.com/subscribe

Ep 51 - Falling in love with yourself with Kim Lerner In this solo episode, Kim shares the impact and discomfort of allowing yourself to fall in love with you. She shares a bit on her personal journey and what she has learnt along the way. Falling in love with yourself roots you in everything you are, allows you to navigate all of the storms and sunny moments in life, and takes you away from chasing and people pleasing. It supports your confidence and encourages others to trust your leadership in a big way. Ready to climb?Grab your seat and join me in The School of Hospitality from Within where you’ll build your toolkit at your own pace and get group support in the community circle with a live monthly call me with.For more resources on leadership and eliminating the sticky energy from team culture, visit The School of Hospitality from Within. As a part of the community, use the discount code : COMMUNITY20 for 20% off the Lead with Confidence Membership that unlocks access to leadership courses, videos, worksheets, guidebooks and more! Get full access to Hospitality From Within at kimlerner.substack.com/subscribe