APQC Podcasts

American Productivity & Quality Center

APQC podcasts are bringing organizations the information they need to work smarter, faster, and with greater confidence.

199 episodi

Creating an Internal Framework with MS Companies
19/9/2023
10:41
In this episode, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviews Travis Ellinger (Vice President of Advisory Services, MS Companies) to discuss how MS Companies went about creating and using their own process framework for their field work with manufacturing clients and concludes with three tips for organizations interested in developing their own process framework.
Making Change Management Mindful (Part 4): How to Train and Engage Employees in the Change
5/9/2023
25:37
This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 4 covers how to train and engage employees in the change.
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Making Change Management Mindful (Part 3): How to Effectively Communicate Change
22/8/2023
26:23
This podcast is Part 3 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 3 covers how to effectively communicate change.
5 Essential Truths to Become a KM Powerhouse
9/8/2023
20:29
In this podcast, Brittnee Dixon, a research manager at APQC, and Cindy Hubert, the executive director of client services at APQC, discuss five key truths that can help you achieve success with your Knowledge Management program and transform it into a KM powerhouse.
Making Change Management Mindful (Part 2): How to Manage Change
8/8/2023
12:31
This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 2 covers how to manage change.
Making Change Management Mindful (Part 1): Leading Change and Preventing Fatigue
25/7/2023
13:58
This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 1 covers who guides organizations through change and how to prevent change saturation.
A Portrait of Successful DEI
8/6/2023
14:12
On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss what a utopian DEI program looks like and how to get your organization’s DEI needle to move to that portrait of success.
Can You Measure DEI?
1/6/2023
14:22
On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss if DEI can be measured, and, if yes, what are key things organizations should be measuring for an effective DEI program.
Trust and Transparency Are Key to DEI Commitment
25/5/2023
12:33
On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss the best ways to get every employee engaged with and committed to DEI, starting with how to build trust across the organization.
Optimizing Customer Service
26/10/2022
13:26
In this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging insights from recent research Optimizing Customer Service and Transforming the DNA of Your Customer Service Team , they will share: Why customer service matters now Opportunities for greater alignment between strategy and measures The changing role of customer service representatives The future for automation and visibility

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APQC Podcasts

American Productivity & Quality Center

199 episodi

Creating an Internal Framework with MS Companies

Making Change Management Mindful (Part 4): How to Train and Engage Employees in the Change

Making Change Management Mindful (Part 3): How to Effectively Communicate Change

5 Essential Truths to Become a KM Powerhouse

Making Change Management Mindful (Part 2): How to Manage Change

Making Change Management Mindful (Part 1): Leading Change and Preventing Fatigue

A Portrait of Successful DEI

Can You Measure DEI?

Trust and Transparency Are Key to DEI Commitment

Optimizing Customer Service