Creating a more customer-centric approach

It's often said putting the customer at the heart of your business can deliver an exceptional customer experience. But actually fostering customer loyalty and satisfaction isn’t always an easy feat. Tune in to this episode of User Friendly to hear how tech, media, and telecom companies can meet evolving customer needs and develop effective customer success strategies.

Media and entertainment plays a key role in shaping how people view the world, which is why inclusive representation in the industry is so critical—both in front of the screen and behind the camera. Tune in to this episode of User Friendly, as we discuss the importance of increasing diversity in the media and entertainment industry.

Space technologies play an important role in our daily lives, and recent space innovations could open up even more exciting new commercial opportunities in technology and telecommunications. From satellites to renewable energy, how might these advances have an impact on life on Earth? Tune in to our User Friendly podcast for a look into the space industry’s future with leaders from Little Space Labs and Deloitte.

Today’s dynamic work environment may cause businesses to reevaluate how they manage workstreams. Solutions to these problems can be found through value stream transformation, from business-based product development to operational value streams. How might a shift to value stream management change the future of business?

In this episode of the User Friendly podcast, Thomas Kim (TK), Director of Product Management – Creator Monetization at YouTube and Dennis Ortiz, Principal at Monitor Deloitte and US Advertising, Publishing, Social Media, and Platforms sector leader, join host Hanish Patel. They explore how creator economy platforms can support and encourage creators by providing opportunities for monetization and building loyalty, while prioritizing transparency and trust. They also consider the impact of generative AI on creator economy growth.

When it comes to digital transformation, technology is obviously a key component. But creating a clear business case and ensuring everyone is on the same page is just as important. So how can CIOs prepare for digital transformation? And how will the role of the CIO continue to evolve? Tune in to the third episode of our three-part miniseries to hear more.

Digital transformation is a necessity for businesses today, and many companies are making significant investments to reimagine their businesses. How can leaders align technology with business strategy and develop the processes and capabilities necessary to optimize value? Tune in to episode two of our three-part miniseries for insights from technology leaders at Paramount Global and Deloitte on the key actions that executives can take to drive enterprise success and embrace digital change.

The pandemic, a potential economic downturn, and global uncertainty have amplified the urgency to transform businesses to be more agile and resilient. As a result, digital transformation has become an essential part of any business strategy, helping companies confront changing market requirements in the digital age. Discover how you can create a digital transformation strategy that leads your organization into the future by tuning into episode one of this three-part miniseries.

Technology innovations in health care, from wearable fitness trackers to virtual medical appointments, require strong and secure connectivity solutions to power them. Tune in to this User Friendly podcast as host Hanish Patel is joined by AT&T’s Joe Cutrell and Deloitte’s Jack Fritz to explore 5G and its impact on the future of health care. Discover how connectivity and technology enable improved health access, equity, and patient experiences.

In this episode of the User Friendly podcast, Mahesh Saptharishi, Executive Vice President and Chief Technology Officer, Motorola Solutions, and Nitin Mittal, Global AI Business Leader, Deloitte Consulting LLP, join host Hanish Patel to explore the future of AI and the new role of human-centered design. They discuss the opportunities and risks presented by generative AI, why establishing guardrails is a business imperative, and the impact of AI on the future of work, trust, and human-machine interaction.