The Patient Experience Podcast

You are in for a treat!  I sit down with life-long friend Corey Fernandez -- an executive coach and communications expert from Humanergy.  Corey has truly turned a personal passion and incredible skill into a profession.  He has a gift for connecting, listening, and for making everyone he interacts with feel special.  We trace his journey from his time at the University of Michigan to working with the Texas Exes, to working with Fortune 500 companies with Root, Inc. and finally his time in his current role with Humanergy.  I have been looking forward to getting an interview with Corey done since I came up with podcast idea.  It is a very special interview, so please check it out and let me know what you think!  More information on Corey can be found at www.humanergy.com.

Thanks for tuning in!  In this episode we welcome the first nursing perspective to the podcast.  Joe and I chat about his path to nursing, de-escalation techniques, his optimism, and the importance of giving everyone a fair shake.  And it is so important to listen all the way to the end -- that's where you will learn about something awesome -- the helper's high!  I can't wait to hear what you think of the interview.

A quick but powerful interview with friend and colleague Dr. Joneigh Khaldun.  When she's not pulling shifts in the Henry Ford ER, she's wearing her other hat as Chief Medical Executive for the Great State of Michigan and newly appointed to the Biden Administration's Covid-19 Health Equity Task Force.  So...kind of a big deal.   We talk about the differences in communicating when your patient is an individual vs. when your patient is the entire state constituency.  We discuss her own personal communication techniques and best practices.  We delve into social inequities and implicit bias.  And finally, we discuss her journey and how an ER doc ends up running the state's Covid pandemic response.  All in a crisp 18 minutes!  Tune in and enjoy!

This is a "must listen" episode.  In the intro I lay out my vision for season 2 of the podcast.  Then we get into an incredible interview with our Peer Recovery Coach Stan Willis.  We discuss the journey to Henry Ford and what his secret sauce is for the positive energy that just pours out of him.  He gives his inside secrets on how to connect with others, and discusses the impact we can have on patients struggling with drug dependence.  It's fantastic.  And I am being completely objective.

I sit down with Dr. Meghan Liroff.  We talk narrative medicine, the importance of empathy, and her sources of gratification and joy in this profession.  It is a very candid and enlightening interview, and I hope you take the time to listen.  There's a ton of great stuff in here!

I sit down with Dr. Martina Caldwell to discuss her passions within emergency medicine, and the many hats she gets to wear.  We discuss diversity, equity, and inclusion.  We discuss gender and implicit bias.  And we have a few laughs along the way.  This is an interview not to be missed -- really just full of awesome content.  Tune in and check it out!

I sit down with one of the Godfathers of Henry Ford Emergency Medicine on the cusp of his retirement after 40 years of service to our hospital and our community.  We talk about his origin story, his career arc, things learned from his time as Chairman, and of course, about his thoughts on patient experience and utilizing humor with his patients.  It's not to be missed! Tune in and check it out!

I sit down with friend, officemate, fellow Wolverine, and ultrasound extraordinaire Chris Clark to discuss his perspectives on patient experience. It is not to be missed.  Check it out and let me know what you think!  Let's continue the conversation.