Product Ops Chronicles

“As much as you communicate, it’s probably not enough…” In this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Thorsten Löwenberg, Product Operations Lead at Miro, to discuss his experience building product ops from scratch while scaling the business. From challenges to wins, and how to align cross-functional teams (across two buildings), Thorsten shares all!Key talking points: Aligning product teams through rapid scalingReducing friction between teamsThe biggest surprises and challenges of scaling product opsCommunication, communication, communicationFollowing the need (and iterating)About our guest, Thorsten LöwenbergThorsten is a senior leader in operations and product operations with over 20 years of experience helping tech organizations scale – from high-growth startups to global enterprises. His work sits at the intersection of strategy execution, agile delivery, and cross-functional enablement.About our hosts, Graham and AntoniaGraham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes.

Can AI actually help you manage feedback better – or is it just adding more noise?In this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Aly Mahan to discuss using AI to handle feedback at scale, prioritize product decisions, and close the loop more effectively. Plus, why chasing “inbox zero” for product feedback is a trap – and what to do instead.Key talking points of episode 12: Staying on top of customer feedbackUsing AI to sort, summarize, and quantify feedbackWhy you don’t need to respond to every customer requestUsing feedback to help with product discoveryHow Pendo's product team is learning about AISubscribe now, grab your favorite beverage, and let's deep dive into the fascinating world of product ops. In the Product Ops Chronicles, we don't just talk about products; we make them legendary. 🚀About our guest, Aly MahanAly cut her teeth in the world of venture-backed startups, where the most important thing was getting sh*t done in a scalable way, with minimum friction and maximum flexibility. Over the last 15+ years she’s worked in everything from financial auditing to marketing consultancy, and – most recently – spent the last few years helping Pendo ship more consistently while scaling their product team. Aly is flexible, quick to adapt, and happiest when she’s helping people, learning something new, and turning chaos into clarity.About our hosts, Graham and AntoniaGraham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes. 

“Creating a house we all want to live in is where great product work can happen.”On this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Jana Debusk to discuss building and maintaining product culture, especially in the face of change. Plus, the reason you should show your colleagues your pets…Key talking points from episode 11:Collaboration with HR and product leadershipManaging change through cultureThe impact of acquisitionsBoosting morale and having fun at workFinding your tribeSubscribe now, grab your favorite beverage, and let's deep dive into the fascinating world of product ops. In the Product Ops Chronicles, we don't just talk about products; we make them legendary. About our guest, Jana Debusk As Product Operations Leader at Playvox by NICE, Jana Debusk streamlines processes, drives growth, and optimizes operational efficiency across global, cross-functional teams with a focus on feature adoption, customer retention, and GTM strategies. As a storyteller, she excels at transforming complex concepts into clear, compelling narratives that engage stakeholders at all levels. Her passion for authentic communication allows me to connect with audiences and foster meaningful relationships, both internally and externally, and she thrive on bringing together people, ideas, and solutions to drive innovation and success. Jana is also a professional jazz musician, lyricist, educator, and mom.About our hosts, Graham and AntoniaGraham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes. 

Ever felt like you’re doing four jobs at once? According to John Cutler, there may be some truth to that sentiment. In this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with John to discuss the four hats of product operations: the operational excellence leader, the designer, the builder, and the wrangler. Plus, why not all dependencies are bad, and how to manage them without slowing down.Key talking points: The four hats of product opsBalancing collaborative and transactional workWhy dependencies aren’t all created equallyRemoving workload to free up bandwidth and increase collaborationA look into what John’s working on at DotworkSo, there's only one question left to ask…Which product operator are you? Share your answer on LinkedIn (and tag us!), let’s keep the discussion going. 🙌About our guest, John CutlerJohn Cutler, a self-described “product development nut” and product legend, is a highly experienced product professional who has worked as a product manager and product enabler. He’s currently the Head of Product at Dotwork, where he’s building the function as a 0-1 hire. About our hosts, Graham and AntoniaGraham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes.

Would you describe product operations as a support function? Or does that trigger thoughts of cost centres and subordination? Clare Hawthorne argues the term ‘support’ undersells the importance of the product operations function.On this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Clare Hawthorne to look back at the last few years of product operations development to uncover the pitfalls and trends to futureproof the function.Key talking points from episode 10:Is product ops a support function?The true goal of product operationsFinding a compelling argument for product opsMeasuring product operationsWhat does the future of product ops look like?About our guest, Clare HawthorneClare Hawthorne, Senior Director of Engineering & Product Operations at Oscar Health, is a technology leader with a passion for optimizing engineering and product teams. Her super power is "run state" – she gets out of bed each morning with the goal of paving the road to make products and software easier to ship.Clare is also a keynote speaker at the upcoming Product Operations Summit in New York. About our hosts, Graham and AntoniaGraham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes.