NVL 946: Pacifica Hotels Keeps Indy Spirit Alive

Dorraine Lallani is one of the most influential people in the hotel business you may not have heard of before. And even with decades of experience as a premier professional, somehow she still chose to join Glenn, Craig and the gang for some purported comedy. Join us for our world famous happy hour show!

Go inside the strategy and soul of one of the West Coast’s most distinctive hotel companies on#novacancynews with Scott Roby, Pacifica Hotels, and Chris Marquis, Invest West Financial. From bold design to smart growth, they reveal how they’re building a culture-driven, guest-focused brand that stands out in a crowded market.

Step inside the heart of Bourbon Street with Royal Sonesta New Orleans GM David Bilbe on #NoVacancyNews. From historic #neworleans charm to future renovations, this tour gives you a front-row seat to one of the most irreplaceable hotel assets in America. 🔹 Highlights: Growing up with Royal Sonesta — why this hotel holds personal meaning for GM David Bilby Fulfilling a dream: David’s journey to leading this iconic property What makes Royal Sonesta’s energy and vibe so different from other hotels Celebrating New Orleans traditions with Easter parades and local favorites The unforgettable guest arrival experience — energy that sets the tone instantly Touring the jazz club, oyster bar, and fine dining hotspot, Restaurant R’evolution How long-time staff loyalty defines the hotel's guest experience Balancing modern renovations with authentic New Orleans charm Finding calm in the hidden pool courtyard — a true oasis off Bourbon Street Stories of guests who return year after year for Jazz Fest, Mardi Gras, and beyond Special thanks to our advertiser Actabl — Actabl gives you the power to profit. Visit Actabl.com! ✅ Be sure to like, comment, and subscribe for more incredible behind-the-scenes hospitality stories!

Russell Edmond—better known as Russell of Hotels— joins Friday Night Audit to swap podcasting stories and content tragedies. We’ve got Craig, Producer Dave, Dr. Producer Suzanne with some travel hacks and more on our quest for hospitality’s biggest pet peeve.

Glenn and Anthony chat about hotel news and everything else on their minds

Last week while #NoVacancyNews was at AAHOA’s #aahoacon25 I spoke with Chris Guimbellot, President & CEO of HI Hotels (Hospitality International). 👉 Highlights you won’t want to miss:  • 💼 How HI Hotels’ Advisory Council is steering real change across the brand (01:00) • 🏆 The launch of the “Best of the Best” program—and why it flips the script on traditional franchise incentives (02:15) • 📈 What hotel owners actually gain from meeting quality benchmarks (03:05)  • 🍽️ Where a local CEO sends you for dinner in New Orleans—pro tips included (04:05) • 💡 Why rewarding excellence works better than enforcing standards (02:50)  🔔 Don’t forget to like, comment, and subscribe for more insider interviews from the hotel biz!

We’ve got Kevin Carey, COO of the American Hotel & Lodging Association (AHLA) and the newly appointed President & CEO of the AHLA Foundation on hashtag#novacancynews. Together, they explore how the hashtag#AHLA and its hashtag#AHLAfoundation are working in tandem to support and elevate the hospitality workforce—and how the hashtag#ForWardConference is becoming one of the industry’s most important events for leadership, growth, and community. 🎯 Key Takeaways: Kevin Carey steps into a dual leadership role—why it matters for the future of AHLA and the Foundation How the AHLA and its Foundation are aligning missions to build a stronger, more unified industry The Forward Conference: A celebration of women in hospitality and a blueprint for professional growth 50 speakers, mainstage sessions, and customizable learning tracks to sharpen leadership, wellness, and industry insights The overlooked power of networking and relationships—and how Forward creates that space Glenn reflects on male allyship and the importance of opening doors for others Real stories of impact: How this event influenced even Kevin’s daughters Why this year’s conference is set to break attendance records and leave a lasting impression A huge thank you to our advertiser Actabl – Actabl gives you the power to profit. Explore their powerful tools for hospitality success at 👉 Actabl.com

Why stay at a hotel when you can live in one with loyalty perks? Last week during AAHOA’s hashtag#AAHOACON25, I spoke with Bhavin Patel of Spark GHC to explore a bold new concept: Project Scarlet, where branded residences meet boutique hospitality. 💥 Bhavin breaks down the details behind this game-changing model for hashtag#NoVacancyNews, how loyalty programs like Marriott International’s Marriott Bonvoy are being used in apartment living, and why blending hospitality with everyday life may be the future of real estate. 💡 What you'll hear in this episode: Project Scarlet explained—branded residences that earn you Marriott Bonvoy points Full hotel-style amenities in an apartment: restaurant delivery, housekeeping, concierge Why this idea is a modern spin on how people lived a century ago Cost challenges of blending hotels and apartments—and how it still works Spark's current hotel development pipeline and where they’re expanding Adjusting to post-COVID market volatility with daily strategy calls Boosting profitability in select/focused service hotels through IoT and smarter PIPs How monetizing parking and premium coffee experiences adds unexpected value Using tech to enhance guest satisfaction without harming the human touch Final thoughts: the enduring human desire for travel and experience over “stuff” ✨ Whether you're in hospitality, real estate, or just curious about the future of how we live, you won’t want to miss this conversation.

#novacancynews is at AAHOA’s #AAHOAcon25 with Brian Quinn, Chief Development Officer of Sonesta International Hotels, to discuss the brand-new Sonesta Simply Suites prototype to new game-changing AI development tools. 🎯 Key Moments: [00:20] Sonesta’s momentum during uncertain market conditions [00:48] New Sonesta Simply Suites prototype revealed (3-story & 4-story models) [01:40] Why extended stay is still the most attractive segment [02:38] The 3 segments to watch: luxury, extended stay, and economy [03:30] How Sonesta is using AI & its partnership with Paraffin to help developers [04:45] Visualizing your hotel before it’s built: site planning, room count, lobby size & more [06:00] Why this is a game-changer for non-design-focused developers [06:58] AI-backed modeling = better conversations with lenders and investors [07:44] Sonesta’s approach: fast, friendly, flexible—and owner-first [08:34] Glenn’s plans for a “Hostile, Slow & Rigid” hotel brand crushed on-air 🔥 Special thanks to our sponsor: Actabl gives you the power to profit. Visit Actabl.com 👍 Like, share, and subscribe if you enjoy hotel business insights without the fluff.

Catch this exclusive AAHOA floor interview with Red Roof President Zack Gharib where we discuss his first year in this role and where Red Roof is headed next!   🔍 What You’ll Learn: [00:40] Zack reflects on his first year as President: What went right, what changed, and how 2024 reshaped Red Roof [02:25] The PMS overhaul to HotelKey and why it’s a foundational move for future tech integration [03:05] Big reveal: Red Roof’s new AI-powered revenue management partnership with HotelIQ [05:45] How automation and analytics are helping owners stop leaving money on the table [08:30] Inside Red Roof’s record-breaking franchisee event and why brand confidence is surging [10:45] The "Elevate Tour": How Zack is meeting owners nationwide with clear action plans [13:10] The push for consistency and how property-level upgrades are paying off [15:20] AI + Renovations = Increased revenue—why it’s more than just lipstick on a property [17:45] Guest experience, cleanliness, and front desk smiles: Yes, the basics still matter [20:00] Quality > Quantity: Red Roof’s focused approach to growth [22:30] New national marketing tactics: Connected TV, digital targeting, and next-gen sales strategies [25:00] How Red Roof is balancing tech and human touch to meet modern consumer expectations 🔥 Whether you’re a hotel owner, operator, or just a hospitality geek—you’ll get a ton of value from hearing how Red Roof is evolving to meet today’s challenges head-on. 💬 Drop your thoughts below—What would YOU do to elevate a brand in year two? 🔗 Subscribe for more insider hospitality interviews and content from AAHOA!