How to transform feedback conversations into breakthrough moments, with Caroline (Caz) Katz

In this episode, we hear from an award-winning expert in the field of diversity, equity, inclusion (DEI) – Nadia Nagamootoo. Nadia is a Chartered Psychologist, an accredited coach, and the CEO of Avenir. Through her consultancy work, her book (Beyond Discomfort), and her podcast (Why care?), she helps leaders understand the psychology behind how people lead, behave and make decisions at work. Nadia does this by drawing on behavioural science to explain why some cultures thrive, while others quietly hold people back. She has guided leaders in organisations such as Warner Bros. Discovery, Paramount, AstraZeneca and Starbucks, to name a few. Nadia was awarded HR Magazine’s HR Most Influential Thinker 2023, and Diversity Champion of the Year 2023 at the European Diversity Awards.In this episode, we talk about how Nadia became drawn to DEI work and working to help develop more inclusive leadership. We dive deep into the reasons leaders don’t speak up when they see inequity or exclusionary behaviour in their workplaces. Nadia shares her best advice to help leaders who want to be more inclusive, and practical ideas that leaders can do with their teams. Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too. You can also email any questions to the podcast at [email protected] More information about Nadia:Nadia’s consultancy website: www.avenirconsultingservices.com Nadia’s personal website: www.nadianagamootoo.com Nadia on LinkedIn: https://www.linkedin.com/in/nadia-nagamootoo-she-her-98436613/  Nadia on Instagram: @nadianagamootooNadia’s book: Beyond Discomfort (why inclusive leadership is so hard and what you can do about it)Nadia’s podcast: Why care?Useful links:Hayley’s HALO Psychology website, featuring more than 200 free articles, plus three free ebooks Subscribe to Hayley’s monthly newsletter with lots of practical tools, tips and downloads to help managers like you.Join 42,000 other people and follow Hayley on LinkedInFollow the podcast on Instagram @managewithconfidenceThis season of Manage with Confidence is brought to you by HALO Psychology. It has been produced by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Mauro Kenji Serra⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Kenji Productions⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Trust is the heart of today’s episode and it’s a topic Hayley is passionate about!In this episode, you’ll learn what research tells us are the important things to pay attention to when it comes to trust and creating a high-trust culture. As the research shows, high trust helps facilitate high performance and that’s something we can all get on board with. We also look at you as the leader, and the things you need to do if you want to be trusted by those around you. At the end of the episode, Hayley shares three practical things you can do to build and nurture trust in you, as the leader. Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too. You can also email any questions to the podcast at [email protected] Studies and resources referenced in this episode:​2018 study led by Ana Cristina Costa – the factors that help facilitate trust in teams​2020 study by German researchers – a taxonomy of factors that help build trust in teams​2015 study led by Joanna Paliszkiewicz – 10 characteristics of trust​Sketchnote summary of the 10 characteristics of trust – you can use this as a checklist​Norwegian study involving 1,100 people looking at trust​Study looking at silence in organisational life​The Science of Change, by Professor Richard Boyatzis​The Thin Book of Trust (3rd edition), by Charles FeltmanUseful links:​⁠⁠⁠⁠Hayley’s HALO Psychology website⁠⁠⁠⁠, featuring more than 200 free articles, ebooks and other resources.​⁠⁠⁠⁠Subscribe to Hayley’s monthly newsletter⁠⁠⁠⁠ with lots of practical tools, tips and downloads to help managers like you.​Join 42,000 other people and follow Hayley on⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠​Follow the podcast Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠ @managewithconfidence⁠⁠⁠⁠⁠⁠⁠⁠⁠ and follow Hayley⁠⁠⁠⁠⁠⁠⁠⁠⁠ @haypsych⁠⁠⁠⁠⁠⁠⁠⁠This season of Manage with Confidence is brought to you by HALO Psychology. It has been produced by ⁠⁠⁠⁠⁠⁠⁠⁠⁠Mauro Kenji Serra⁠⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠ Kenji Productions⁠⁠⁠⁠⁠⁠⁠⁠⁠.

In this episode, we hear from one of the world’s leading experts in neurodiversity and disability inclusion in the workplace, Dr Nancy Doyle. She is the founder and Chief Science Officer of Genius Within CIC, a Visiting Professor at Birkbeck, University of London, and a Forbes contributor. With a PhD in Organizational Psychology, her research focuses on coaching as a workplace accommodation. Dr. Doyle co-created the BBC series Employable Me, advises public policy, and speaks internationally for institutions like the UN, Oxford University, and Google.This episode is jam packed with wisdom and insight from Nancy. She shares her own experiences as a neurodivergent person, from struggling with a system that didn’t help her when she was younger through to being a neurodivergent leader of one of the most successful consultancies in this space.Nancy has a lot of empathy and understanding for people managers and the underlying message and tone of this episode is one of hope and optimism. You’ll get some highly practical tools and tips to help you create a psychologically safe team culture where staff in all their diverse forms can flourish. Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too. You can also email any questions to the podcast at [email protected] More information about Genius Within (Nancy’s company):Genius Within website: https://geniuswithin.org/ Genius Within on LinkedIn: https://uk.linkedin.com/company/genius-within-cic Genius Within on Instagram: @geniuswithinukThe Genius Finder https://geniuswithin.org/our-services/geniusfinder/ Nancy’s book - Learning from Neurodivergent Leaders: How to start, survive and thrive in leadershipStudies and resources referenced in this episode:Mentioned by Hayley: 2026 study by Marie-Colombe Afota, Veronique Robert and Simon A Houle looking at manager relationship with staff and impact of hybrid and remote working.You might also find this study interesting: 2026 study about how neurodivergent workers use and make sense of assistive technology.Nancy mentioned this book: The Gendered Brain, by Gina Rippon Useful links:​⁠⁠⁠⁠Hayley’s HALO Psychology website⁠⁠⁠⁠, featuring more than 200 free articles, ebooks and other resources.​⁠⁠⁠⁠Subscribe to Hayley’s monthly newsletter⁠⁠⁠⁠ with lots of practical tools, tips and downloads to help managers like you.​Join 42,000 other people and follow Hayley on⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠​Follow the podcast Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠ @managewithconfidence⁠⁠⁠⁠⁠⁠⁠⁠⁠ and follow Hayley⁠⁠⁠⁠⁠⁠⁠⁠⁠ @haypsych⁠⁠⁠⁠⁠⁠⁠⁠This season of Manage with Confidence is brought to you by HALO Psychology. It has been produced by ⁠⁠⁠⁠⁠⁠⁠⁠⁠Mauro Kenji Serra⁠⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠ Kenji Productions⁠⁠⁠⁠⁠⁠⁠⁠⁠.

It’s a short episode, today but don’t let that fool you! This episode is full to the brim with insights and ideas to help you develop a psychologically safe team culture.We look at the four key elements of culture - the things for you to pay attention to. I then share what research tells us the five benefits of a psychologically safe team culture are. In other words, why it’s worth putting the effort in. We end with a look at the four stages of psychological safety and the questions to ask your team for each of these stages.This episode is full of rich insight and ideas, so you’ll definitely want a notepad and pen, and maybe a cuppa to drink as you listen.Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too. You can also email any questions to the podcast at [email protected] Studies and resources referenced in this episode:​2017 study on psychological safety, by Alexander Newman, Ross Donohue and Nathan Eva​ The 4 stages of psychological safety (2nd edition) - by Timothy R Clark Useful links:​⁠⁠⁠Hayley’s HALO Psychology website⁠⁠⁠, featuring more than 200 free articles, ebooks and other resources.​⁠⁠⁠Subscribe to Hayley’s monthly newsletter⁠⁠⁠ with lots of practical tools, tips and downloads to help managers like you.​Join 42,000 other people and follow Hayley on⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠​Follow the podcast Instagram⁠⁠⁠⁠⁠⁠⁠⁠ @managewithconfidence⁠⁠⁠⁠⁠⁠⁠⁠ and follow Hayley⁠⁠⁠⁠⁠⁠⁠⁠ @haypsych⁠⁠⁠⁠⁠⁠⁠This season of Manage with Confidence is brought to you by HALO Psychology. It has been produced by ⁠⁠⁠⁠⁠⁠⁠⁠Mauro Kenji Serra⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠ Kenji Productions⁠⁠⁠⁠⁠⁠⁠⁠.

In this episode, we hear from one of the world’s leading internal communication experts, Rachel Miller. The author of two books, her latest is Successful Change Communication which we dig into throughout the episode.We discuss the important role of people managers during change, including how they can adapt corporate change messages for their local context. You’ll learn about emotions during change and what to do when faced with a range of views, feelings, and emotions. There’s advice for you, too, if you’re feeling all the things about a certain change affecting your team. Uncertainty comes up, and Rachel gives her advice on what you can do when things are unknown and uncertain but you still need your team’s confidence and motivation.We cover a lot! This conversation goes broad and deep and is full of rich insight and ideas, so you’ll definitely want a notepad and pen, and maybe a cuppa.Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too. You can also email any questions to the podcast at [email protected] To connect with Rachel:Rachel’s latest book, Successful Change Communication is out now. If you order from the Kogan Page website, using Rachel’s discount code RACHELMILLER, you’ll get 25% off!Rachel’s website: www.allthingsic.com Rachel on LinkedIn: linkedin.com/in/rachelmiller01Rachel’s company on LinkedIn: linkedin.com/company/all-things-ic-limited/ Rachel on Instagram: @rachelallthingsicStudies and resources referenced in this episode:Study: Oreg, Bartunek, Lee & Do (2018)Study: Sverdlik & Oreg (2023)Study: Oreg, Sverdlik, Paine & Seo (2024)A checklist of communication and engagement approachesUseful links:⁠⁠Hayley’s HALO Psychology website⁠⁠, featuring more than 200 free articles, ebooks and other resources.⁠⁠Subscribe to Hayley’s monthly newsletter⁠⁠ with lots of practical tools, tips and downloads to help managers like you.​ Join 42,000 other people and follow Hayley on⁠⁠⁠⁠⁠⁠⁠ LinkedIn⁠⁠⁠⁠⁠⁠⁠​ Follow the podcast Instagram⁠⁠⁠⁠⁠⁠⁠ @managewithconfidence⁠⁠⁠⁠⁠⁠⁠ and follow Hayley⁠⁠⁠⁠⁠⁠⁠ @haypsych⁠⁠⁠⁠⁠⁠This season of Manage with Confidence is brought to you by HALO Psychology. It has been produced by ⁠⁠⁠⁠⁠⁠⁠Mauro Kenji Serra⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠ Kenji Productions⁠⁠⁠⁠⁠⁠⁠.

Hayley has been working with four different groups of managers in a public sector organisation. Through group coaching, the managers have been exploring how to lead and manage change well. But a common question that came up across the different groups was, “What do I do if I don’t agree with the change I’m being asked to manage?”The uncomfortable truth is this, sometimes as a manager, you’ll be asked to do things that you’re not completely bought into. In this episode, Hayley shares five practical things you can do in this scenario. By the end of this minisode, you’ll come away with some ideas and at the very least, some reassurance.Hayley uses her skills and expertise as a psychologist, coach, management trainer, and former people manager herself, to help managers like you.She has worked with thousands of managers over almost 30 years and the tips and ideas she shares will help you the way they’ve helped others. The aim of this podcast is to do exactly what it says… to help you manage with confidence.Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too. You can also email any questions to the podcast at [email protected] Useful links:⁠Hayley’s HALO Psychology website⁠, featuring more than 200 free articles, ebooks and other resources.⁠Subscribe to Hayley’s monthly newsletter⁠ with lots of practical tools, tips and downloads to help managers like you.​ Join 42,000 other people and follow Hayley on⁠⁠⁠⁠⁠⁠ LinkedIn⁠⁠⁠⁠⁠⁠​ Follow the podcast Instagram⁠⁠⁠⁠⁠⁠ @managewithconfidence⁠⁠⁠⁠⁠⁠ and follow Hayley⁠⁠⁠⁠⁠⁠ @haypsych⁠⁠⁠⁠⁠This season of Manage with Confidence is brought to you by HALO Psychology. It has been produced by ⁠⁠⁠⁠⁠⁠Mauro Kenji Serra⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠ Kenji Productions⁠⁠⁠⁠⁠⁠.

In this episode, we hear from organisational development and change expert, Ann-Marie Barlow. Ann-Marie has a wealth of experience from multiple perspectives. First, being on the receiving end of poorly managed change; next, as a manager leading change; now, as an expert who consults and advises organisations how to lead and manage change well. In other words, she’s a veteran of change.We look at the importance of understanding and acknowledging emotions during change and change coming in all shapes and sizes. We discuss the power of endings and beginnings and why it’s important to mark these properly. We explore uncertainty and why this is a key thing for managers to get comfortable with as we head further into the 21st century. And, of course, we talk about managers as role models to their teams during change. Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too. You can also email any questions to the podcast at [email protected] To connect with Ann-Marie:Ann-Marie’s website: www.energisedevelopment.com Ann-Marie on LinkedIn: https://www.linkedin.com/in/ann-mariebarlow/ Ann-Marie on Instagram: @energise_development  Resources referenced in this episode:Harvard Business Review Article - Why change feels harder than everHofstede’s Cultural DimensionsBook: Managing Transitions, by William BridgesBook: The Science of Change, by Richard BoyatzisBook: Successful Change Communication, by Rachel MillerAn overview of Uncertainty Management TheoryDale Brasher’s original paper on Uncertainty Management Theory in the Journal of CommunicationHayley’s latest article: How to get comfortable with uncertainty and not knowing as a leaderUseful links:Hayley’s HALO Psychology website, featuring more than 200 free articles, ebooks and other resources.Subscribe to Hayley’s monthly newsletter with lots of practical tools, tips and downloads to help managers like you.​ Join 42,000 other people and follow Hayley on⁠⁠⁠⁠⁠ LinkedIn⁠⁠⁠⁠⁠​ Follow the podcast Instagram⁠⁠⁠⁠⁠ @managewithconfidence⁠⁠⁠⁠⁠ and follow Hayley⁠⁠⁠⁠⁠ @haypsych⁠⁠⁠⁠This season of Manage with Confidence is brought to you by HALO Psychology. It has been produced by ⁠⁠⁠⁠⁠Mauro Kenji Serra⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠ Kenji Productions⁠⁠⁠⁠⁠.

How confident are you in taking your team through change? In this episode, Hayley explores practical strategies to help you and your team during change. And as you’ll discover, change doesn’t always have to be the big things. It can be those continuous, often small changes too.By the end of the episode, you’ll have a clearer perspective of your role and impact as a manager during change. You’ll think about the different reactions people have to change and you’ll learn some helpful, research-backed strategies for helping your team make sense of change. There are a few coaching questions throughout the episode to get you thinking. You might also want to explore the same questions with your team.Hayley uses her skills and expertise as a psychologist, coach, management trainer, and former people manager herself, to help managers like you. She has worked with thousands of managers over almost 30 years and the tips and ideas she shares will help you the way they’ve helped others. The aim of this podcast is to do exactly what it says… to help you manage with confidence.Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too.Links to references in this episode:Book: Successful Change Communication, by Rachel MillerBook: Learning from Neurodivergent Leaders, by Dr Nancy DoyleBook: The 7 Habits of Highly Effective People, Stephen CoveyStudy: Oreg, Bartunek, Lee & Do (2018)Study: Sverdlik & Oreg (2023)Study: Oreg, Sverdlik, Paine & Seo (2024)Useful links:​⁠Hayley’s HALO Psychology website⁠⁠⁠⁠, featuring 200 free articles, ebooks and other resources.​ ⁠Subscribe to Hayley’s fortnightly newsletter⁠⁠⁠⁠ with lots of practical tools, tips and downloads to help managers like you.​ Join 42,000 other people and follow Hayley on⁠⁠⁠⁠ LinkedIn⁠⁠⁠⁠​ Follow the podcast Instagram⁠⁠⁠⁠ @managewithconfidence⁠⁠⁠⁠ and follow Hayley⁠⁠⁠⁠ @haypsych⁠⁠⁠⁠This season of Manage with Confidence is brought to you by HALO Psychology. It has been produced by ⁠⁠⁠⁠Mauro Kenji Serra⁠⁠⁠⁠, ⁠⁠⁠⁠ Kenji Productions⁠⁠⁠⁠.

In this episode, we hear from organizational psychologist and New York Times bestselling author, Dr Liane Davey. Liane’s written numerous books, including The Good Fight: Use productive conflict to get your team and organization back on track.We look at why and how conflict can be helpful for teams and organizations, and Liane talks us through the concept of conflict debt. We also discuss strategies for taking the heat out of conflict, the norms and habits that teams can develop that support productive conflict. Oh, and there’s dragons and treasure, but you’ll need to listen to find out more!Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too. You can also email any questions to the podcast at [email protected] To connect with Liane:·     Liane’s latest book, Thoughtload is out now, in all good book shops.·     Liane’s website: www.lianedavey.com·     Liane on LinkedIn: https://www.linkedin.com/in/lianedavey·     Liane on Instagram: @lianedaveyStudy referenced in this episode:2026 study led by Juliana Schroeder, Burint Bevis and Mike YeomansUseful links:​Hayley’s HALO Psychology website⁠⁠⁠, featuring 200 free articles, ebooks and other resources.​ Subscribe to Hayley’s fortnightly newsletter⁠⁠⁠ with lots of practical tools, tips and downloads to help managers like you.​ Join 42,000 other people and follow Hayley on⁠⁠⁠ LinkedIn⁠⁠⁠​ Follow the podcast Instagram⁠⁠⁠ @managewithconfidence⁠⁠⁠ and follow Hayley⁠⁠⁠ @haypsych⁠⁠⁠This season of Manage with Confidence is brought to you by HALO Psychology. It has been produced by ⁠⁠⁠Mauro Kenji Serra⁠⁠⁠, ⁠⁠⁠ Kenji Productions⁠⁠⁠.

When it comes to conflict at work and in your team, do you fight? Do you flee? Or do you freeze? There’s something about conflict that taps into that primal part of us.In this episode, listener ‘M’, is a manager with a problem. They have two team members in conflict and it’s causing problems in the wider team.Listen as Hayley takes M through a step-by-step conflict resolution technique that she has taught many managers, and that she even used herself when she was a manager.By the end of the episode, you’ll have a step-by-step guide to resolve conflict productively.Hayley uses her skills and expertise as a psychologist, coach, management trainer, and former people manager herself, to help managers like you.She has worked with thousands of managers over almost 30 years and the tips and ideas she shares will help you the way they’ve helped others. The aim of this podcast is to do exactly what it says… to help you manage with confidence.Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too. You can also email any questions to the podcast at [email protected] Useful links:⁠⁠Hayley’s HALO Psychology website⁠⁠, featuring 200 free articles, ebooks and other resources.⁠⁠Subscribe to Hayley’s fortnightly newsletter⁠⁠ with lots of practical tools, tips and downloads to help managers like you.Join 42,000 other people and follow Hayley on⁠⁠ LinkedIn⁠⁠Follow the podcast Instagram⁠⁠ @managewithconfidence⁠⁠ and follow Hayley⁠⁠ @haypsych⁠⁠This season of Manage with Confidence is brought to you by HALO Psychology. It has been produced by ⁠⁠Mauro Kenji Serra⁠⁠, ⁠⁠ Kenji Productions⁠⁠.