HR & Payroll 2.0

On this episode, Pete and Julie welcome longtime friend and industry executive Michael Custers, Chief Strategy Officer at SD Worx, for an insider’s perspective on the European HR and payroll landscape. Michael shares how local complexity, shifting compliance demands, data sovereignty, and AI are reshaping employer priorities and the way organizations buy technology and services. The conversation explores why a global payroll strategy requires deep local expertise, how employers can balance corporate visibility with the needs of local workers, and why adaptability is becoming essential to modern HR and payroll operating models. The group also digs into the growing focus on frontline workforce management, the convergence of software and services, and AI’s potential to help employers navigate an accelerating wave of workforce retirements. Plus, Michael offers practical advice on what to centralize, what to keep local, and how to evaluate providers for a lasting partnership. For leaders operating in or expanding into Europe, the discussion brings the focus back to business strategy, the employer value proposition, and building operations that can evolve as needs change. Connect with Micheal & SD Worx:   https://www.linkedin.com/in/michael/  https://www.sdworx.com/en-en  Connect with the show: LinkedIn: http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this episode, Pete and Julie welcome James Gozney, Founder and CEO of Aslan, for a conversation on how fintech is disrupting employee reward and recognition.  James shares why traditional reward and recognition programs often struggle to reach employees and how connecting rewards to the ways people already spend and manage money can make them more immediate, personal, and useful. The conversation explores how employers can make compensation go further through tax-efficient benefits, give employees more choice, and reach workers who rarely engage with traditional HR channels.  James highlights why adoption alone is a poor measure of success, what employers should look for in modern retention and engagement, and where to start when modernizing a rewards program. Connect with James:   https://www.linkedin.com/in/jamesgozney/ https://aslan.io/  Pete’s blog series for HR Executive on the convergence of fintech and HR Tech featuring Aslan: https://hrexecutive.com/why-fintechs-advances-have-made-it-a-hidden-talent-enabler-for-workers/ Connect with the show: LinkedIn: http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this episode, Pete welcomes Usman ‘Oz’ Khan, Senior Vice President of ADP Ventures, for a look inside the corporate venture engine helping shape what comes next in HR, payroll, and workforce technology. Oz pulls back the curtain on ADP Ventures’ operator-led approach to corporate venture capital. He shares how the team builds businesses, develops strategic partnerships, bets on specific enterprise use cases, and uses ADP’s ecosystem and marketplace to help emerging solutions reach scale.   Pete and Oz also examine the rapidly changing AI marketplace, including what is moving from slideware to shipped software, why established providers may be better positioned than many expect, and why impressive demos can still fall short on trust and reliability. From systems of action and agent-driven workflows to data readiness, interoperability, security, and trust, Oz shares what must be true before intelligent technology can operate and orchestrate safely across mission-critical processes. The discussion also challenges the idea that AI value begins and ends with cost reduction. Oz argues that the real opportunity is to deliver better service, remove transactional friction, and build more connected experiences while balancing ambition with the discipline required to invest, integrate, and scale responsibly. Connect with Oz & ADP Ventures: https://www.linkedin.com/in/ozkhan2/  https://ventures.adp.com/team/usman-khan/   Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0   X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

On this episode of HR & Payroll 2.0, Pete sits down with Erica McMannes, Co-Founder and Chief Experience Officer at Instant Teams, to explore the realities of military spouse employment and why the challenge extends far beyond unemployment. Together, they discuss career portability, underemployment, skills-based hiring, remote work, and the hidden obstacles that prevent employers from accessing this extraordinary talent pool. Military spouses represent one of the most capable yet overlooked talent communities in today’s workforce. Despite bringing resilience, adaptability, leadership, and problem-solving skills shaped by years of navigating military life, too many still face barriers created by traditional hiring models that were never designed for mobility, career continuity, or distributed work. Drawing from her own experience as a military spouse and entrepreneur, Erica shares how organizations can rethink hiring, job design, and workforce strategy to unlock talent hiding in plain sight. The conversation offers an important reminder that the military spouse employment challenge is not a talent problem. It is a work design problem. Connect with Erica & Instant Teams: https://instantteams.com/ https://www.linkedin.com/in/ericamcmannes/ https://www.linkedin.com/company/instant-teams/ Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

On this episode, Pete and Julie welcome show alumni, Bryan Bergin and Jared Levine, equity research analysts with TD Cowen, for an annual check-in and Wall Street view into where HR tech and fintech are heading. This conversation goes beyond market performance for a timely look at how the lines between work, money, payroll, payments, benefits, compliance, and employee experience continue to blur. The group highlights the growing convergence of HR tech and fintech, where payroll is increasingly becoming a distribution rail for financial services, and employers are becoming a powerful channel for wallets, earned wage access, banking, stablecoins, cross-border payments, and broader financial wellness. They unpack what is really happening beneath the AI noise, from valuation pressure and consolidation to managed services, compliance complexity, embedded finance, stablecoins, and the growing importance of real adoption over market hype. Plus, why point solutions may face a tougher road ahead, why platform strategies are gaining strength, and how the next wave of innovation will be judged less by promise and more by proof. Pete's blog series on Fintech & HR Tech's convergence: https://hrexecutive.com/the-employee-consumer-experience-is-a-golden-opportunity-for-fintech-and-hr/ Connect with Bryan & Jared: TD Cowen research: www.tdsecurities.com/ca/en/themes-2025  Bryan Bergin: https://www.linkedin.com/in/bryan-bergin-cfa-cpa-456b3aa/ Jaren Levine: https://www.linkedin.com/in/jared-levine-cfa-cpa-08524346/ Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this episode, Pete and Julie reconnect with longtime friend and former colleague Mark Bradley, Partner/Principal with EY People Consulting and a global HR transformation leader, for a practical look at what it will take to reinvent HR for the AI-powered future.  Following his completion of the U.C. Berkeley Transformative CHRO Leadership Program, Mark shares three lessons that reshaped his thinking: the extraordinary potential of AI to amplify HR’s impact, the often-unseen loneliness of the CHRO role, and the power of treating organizational change like a disciplined scientific experiment. Mark argues that AI transformation cannot be left to technology teams alone. Redesigning work means rethinking jobs, skills, rewards, operating models, and the employee experience and putting HR directly at the tip of the spear. The group explores how HR can lead enterprise AI adoption while managing shadow AI, building stronger governance, and keeping people at the center of transformation. They also unpack the future of HR business partners, the opportunity to modernize the frontline workforce, and why leaders must separate strategically valuable work from operational tasks that can be simplified, automated, or eliminated. Plus, Mark explains why HR leaders should look in the mirror before buying another technology platform, why AI is “overhyped in the moment and underhyped for the long term,” and how the C-suite itself may evolve. Connect with Mark:  https://www.linkedin.com/in/markdbradley/ Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

Pete and Julie welcome Dan Thompson, Chief Benefits Officer at Vensure Employer Solutions and longtime advocate for direct primary care (DPC), for a candid conversation on why the way Americans access and pay for healthcare is overdue for reinvention. Dan traces how fee-for-service medicine, rising deductibles, fragmented benefit design, and misaligned incentives across insurers, pharmacy benefit managers, hospitals, and brokers have made primary care harder to access, all while employers and employees spend more each year.  Dan explains how DPC (Direct Primary Care) restores the doctor-patient relationship through a membership-based model designed around greater access, more personalized care, predictable costs, and fewer insurance barriers. The group explores where DPC fits within an employer-sponsored benefits strategy, how it differs from concierge medicine, and why it should complement rather than replace major medical coverage. They also dig into self-funding, care navigation, provider quality, employer incentives, scaling DPC across varied workforces, and the role HR and finance leaders can play in moving from passive benefits purchasing to active healthcare stewardship. Plus, what recent federal policy changes could mean for DPC, HSAs, and FSAs. How employers can begin evaluating options ahead of open enrollment, and why education, thoughtful regulation, and better advisor incentives will be critical to expanding access without recreating the complexity DPC was designed to remove. Connect with Dan:   https://www.linkedin.com/in/danthompsonbenefits/ https://thompsonrisk.com/ https://vensure.com/  Links mentioned in the episode: DPC Frontier: https://www.dpcfrontier.com/ *The annual Payroll Profession Confidence Index (PPCI) survey is open now through September 30, 2026. Payroll professionals and stakeholders interested in participating in the research can complete the survey at: https://www.payrollinfluences.com/ppci-2026.  Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

On this episode, Pete and Julie sit down with Dr. Michael Bianco, founder of Bianco Primary Care, to explore one of the fastest-growing trends in employer healthcare: Direct Primary Care. As healthcare costs continue to climb and employees struggle to access timely, personalized care, a new model is emerging that promises longer appointments, stronger physician relationships, and a more proactive approach to wellness. Pete shares his own experience as a patient while Dr. Bianco explains how Direct Primary Care differs from traditional insurance-based medicine and why more physicians and patients are embracing the model. Together, they examine the pressures facing today’s healthcare system, the rise of membership-based care, and what employers should consider as they evaluate new strategies to improve access, engagement, and employee outcomes. The conversation also tackles some of the toughest questions surrounding Direct Primary Care, including affordability, scalability, misconceptions about concierge medicine, and whether this approach could become a more effective front door into the healthcare system. Connect with Dr. Bianco & his practice Bianco Primary Care : https://biancoprimarycare.com/  https://biancoprimarycare.com/michael-bianco-biohttps://www.linkedin.com/in/michael-bianco-do-54133346/ Find a DPC: https://mapper.dpcfrontier.com/ *The annual Payroll Profession Confidence Index (PPCI) survey is open now through September 30, 2026. Payroll professionals and stakeholders interested in participating in the research can complete the survey at: https://www.payrollinfluences.com/ppci-2026.  Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

On this episode of HR & Payroll 2.0, Pete and Julie welcome Tom Sterling, VP of Enterprise People Solutions Operations at Cox Automotive, for a wide-ranging conversation on workforce transformation, AI, and the future of HR operations.  Tom shares lessons learned from leading a multi-year workforce management and scheduling transformation impacting nearly 18,000 frontline employees, unpacking the realities of governance, stakeholder alignment, data strategy, and why successful change initiatives depend as much on culture and partnerships as they do technology. The discussion turns to artificial intelligence (AI) and Tom’s belief that the greatest opportunities lie not in AI alone, but in the combination of artificial intelligence and human intelligence. Together, the trio explores why HR must move from the sidelines to the center of enterprise AI strategy, how organizations should rethink operating models, and why speed without control can create as many problems as it solves. Connect with Tom:  LinkedIn: https://www.linkedin.com/in/tomlsterling/ SSON blogs by Tom:  https://www.ssonetwork.com/intelligent-automation/articles/ai-hi-equation-shared-services *The annual Payroll Profession Confidence Index (PPCI) survey is open now through September 30, 2026. Payroll professionals and stakeholders interested in participating in the research can complete the survey at: https://www.payrollinfluences.com/ppci-2026.  Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this episode, Pete and Julie welcome payroll expert and fractional payroll director, Shala Druin, Founder of Strategic Payroll Solutions, for a candid conversation on why payroll remains one of the most misunderstood and consequential functions in any business. The conversation explores how payroll leaders can better quantify risk, build stronger business cases, secure earlier involvement in strategic decisions, and shift the function from reactive processing to proactive business enablement. Plus advice for moving payroll forward in your organization and stepping out of your comfort zone and influencing for impact.  Shala also shares her perspective on AI readiness and potential, the importance of experimentation and governance, and why the next era of payroll will require stronger business and strategic alignment, better cross-functional integration, and a more impactful voice for the critical function. Connect with Shala & Strategic Payroll Solutions: https://www.linkedin.com/in/shala-druin-313807189/ https://strategicpayrollsolutions.com/  https://www.linkedin.com/company/strategic-payroll-solutions/posts/?feedView=all  https://substack.com/@strategicpayrollsolutions  *The annual Payroll Profession Confidence Index (PPCI) survey is open now through September 30, 2026. Payroll professionals and stakeholders interested in participating in the research can complete the survey at: https://www.payrollinfluences.com/ppci-2026 Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/