Supercharging Customer Experience

Justin Bookey discusses his book “Ping Pong Leadership: 18 Principles to Succeed at Any Table in Business, Sports, and Life.” Justin is an Emmy-nominated content creator and marketing strategist that has worked with global companies like Honda and Disney. But he is also a competitive table tennis player. Listen as we explore insights into leadership by drawing parallels between the strategic world of ping pong and effective leadership practices. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest

James Weiss, Managing Director at Big Drop, discusses modern web development and digital marketing, and some strategies that he believes are essential for success today. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest

Best of Everyday MBA - Dave Ulrich discusses his book "Reinventing The Organization" and how companies can deliver radically greater value in fast-changing markets. Dave is a Professor of Business Administration at the University of Michigan's Ross School of Business and he’s published over thirty books that have shaped current thinking about leadership. He is recognized as the "Father of modern Human Resources" and has worked with over half of the Fortune 200. Dave is listed in the Thinkers50 Hall of Fame.  Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? Everyday-MBA.com/guest

Royce Yudkoff, Professor of Management Practice at Harvard Business School, talks about his book the HBR Guide to Buying a Small Business. Royce provides a comprehensive plan and proven  strategies to evaluate, purchase, and successfully run a small business. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest

Nigel Thurlow discusses how to use Lean, Agile, and Flow methodologies to improve organizational performance, process improvement and innovation. Nigel was Toyota's first Chief of Agile and is the co-creator of The Flow System. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest

Erin Wade discusses her book The Mac & Cheese Millionaire and ways to build a million-dollar business from scratch. Formerly a lawyer, Erin left her legal career to start a restaurant, combining her passion for food with innovative business strategies. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest

Scott Saslow discusses his book “Building a Sustainable Family Office.” Scott is the Founder and CEO of One World Investments, a firm that provides investment capital and advisory services. He has founded or been on the founding team of seven startups. Previously, he led The Institute of Executive Development. Scott earned his MBA from Harvard and has a BA in Economics from Northwestern. You’ve seen his work in publications like Forbes and the Harvard Business Review. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest

Dalmo Cirne discusses his upcoming book, "Management Streams” and the multi-directional nature of effective management. Unlike traditional approaches that focus solely on downstream management, Dalmo's focuses also on upstream, side stream, and internal management streams. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest  

Jessica Pryce-Jones discusses her book “Intuition At Work” and ways to use your gut feelings to get ahead. Jessica is an executive coach that specializes in developing intuitive decision-making skills that enhance leadership effectiveness. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest  

Alan Williams discusses his book "Supercharging Customer Experience." Alan is an expert in customer experience and business transformation. For the past 25 years he has successfully guided organizations in various sectors to enhance their CX strategies, aligning brand identity, employee engagement, and customer experience. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest