Going from Customer Satisfaction to Customer Obsession

Henna Karna discusses digital innovation and global strategy development in Insurance. Henna is a Fortune 100 advisor and tech entrepreneur that has designed and developed patent-pending technology and applications in the field of genetic algorithms, behavioral analytics, deep neural nets and digital data technologies. She is currently the GM, Global Industry Solutions at Google where she is building the global strategy for industry solutions with a focus on insurance and risk management. Host, Kevin Craine Do you want to be a guest? Everyday-MBA.com/guest

Chris Duffey discusses his book "Superhuman Innovation" and transforming businesses with Artificial Intelligence. Chris used AI to write his book, in the form of Aimé, an intelligent bot Chris assembled using AI and natural language tools. Chris and his work has been profiled by the Wall Street Journal, the NY Post, The Guardian, and many more. He’s the head of AI Innovation & Business Strategy at Adobe, and he serves on Rutgers University Data Advisory Board. Listen for five action items you can use today. Host, Kevin Craine Do you want to be a guest? Everyday-MBA.com/guest

Topsy Kola Oyeneyin discusses her book “Unleash: The Blueprint for a Life That Attracts Uncommon Opportunities." It is a blueprint to equip young Africans to seize opportunities in this season of rapid transition. Topsy is a transformation expert that has spent 20 years working with financial institutions, regulators, and investors across Africa to develop growth programs and execute large-scale transformations. She is formerly a partner and co-leader of McKinsey’s Payments Practice for the Eastern Europe, Middle East, and Africa regions. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? Everyday-MBA.com/guest

Nick Jain, CEO of IdeaScale, discusses the role of innovation and digital transformation in organizational performance. After earning his MBA at Harvard, Nick started his career at places like McKinsey and Bain Capital. And then on Wall Street. Today he’s known as a professional turn-around CEO. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? Everyday-MBA.com/guest

Nuala Walsh discusses her book “Tune In” and how to make smarter decisions in a noisy world. Nuala is the CEO of MindEquity. She has been recognized among the Top 100 Most Influential Women in Finance. You’ve seen her featured in Harvard Business Review, Forbes, and more. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? Everyday-MBA.com/guest

Olivia Sorensen, Senior Community Development Specialist at SELCO Community Credit Union, discusses the launch of SELCO Steps Up. The Credit Union has been working to reimagine and expand its approach to community involvement with this new program that aims to create positive, innovative, and lasting change through community giving, volunteerism, financial education, and student and educator support. Host, Kevin Craine Do you want to be a guest? Everyday-MBA.com/guest

Former FCC Chairman Tom Wheeler discusses his book “Techlash” in which he calls for a new government agency to adminster tech industry policies and practices. Tom was appointed to the FCC by President Obama in 2013 and is the only person to be selected to both the Cable Television Hall of Fame and The Wireless Hall of Fame. Listen also to his take on President Biden’s recent executive order on AI. Host, Kevin Craine Do you want to be a guest? DigitalTransformationPodcast.net/guest

Andy Guttormsen, Chief Revenue Officer at Circle.co, discusses online communities and the factors and approaches to consider for marketing, memberships, and launch strategies. Circle is an all-in-one community platform for creators and brands. They power thousands of the most popular online communities by making it easier to have a home for your people, memberships, and events. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? Everyday-MBA.com/guest

Oleg Konovalov discusses his book “The Fisherman’s Path to Leadership". Oleg is a distinguished global thought leader, renowned author, and business educator.  He was named one of the Global 100 Inspirational Leaders in 2022, alongside influential figures like Bill Gates and Elon Musk. Host, Kevin Craine Do you want to be a guest? Everyday-MBA.com/guest

Lisa Tromba discusses her book “Mind Knots” and ways to understand the cognitive and emotional biases that prevent rational leadership. Lisa is the Managing Partner of Lisa Tromba Associates and an authority in executive search. Her approach includes assessing the impact of psychological bias on leadership. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest