0:00
11:36
Frictionless vs. memorable. Do you have to choose either, or can your business manage both? It's a tricky question to answer, especially since so few brands are successful at being both memorable and frictionless at the same time. The research shows that at a certain point, you'll have to choose whether to be increasingly frictionless or increasingly memorable. You need to understand when these two go together and when they have to split.
Learn more about your ad choices. Visit megaphone.fm/adchoices
Otros episodios de "Crack the Customer Code"
No te pierdas ningún episodio de “Crack the Customer Code”. Síguelo en la aplicación gratuita de GetPodcast.