Center Focus

This is CenterFocus, a podcast by and for Community Health Centers brought to you by CommonWealth Purchasing Group.

The future of infection control and prevention in healthcare facilities is evolving. Join Brian Williams, VP of Compliance and Learning at MedTrainer, for a discussion on emerging diseases, the top 5 contributing factors to the spread of viruses at health centers, and how to become infection prepared.

Designing and conducting actionable patient surveys are crucial to improving patient satisfaction. Join Paloma Hernandez, the President and CEO of Urban Health Plan, and Mark Robledo, President and CEO of the Crossroads Group, for a discussion on the importance of surveying your patient population, how to conduct a survey, and how to interpret the results and implement change.

Burnout among healthcare professionals is at an all-time high. Join Del Gilbert, the Founder of Accelerating Excellence and the Former Chief Learning Officer at St. Josephs Healthcare, to discuss improving employee engagement and being a better boss. In this episode, we discuss strategies for creating a positive work environment, developing behavioral norms, and retaining staff.