Bright Spots in Healthcare podcast

The Next Wave of Benefits Navigation for Government Programs

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John Petito, Corporate Vice President, Transformation, SCAN Health and Ashish V. Shah, CEO, Dina, discuss the power of benefits navigation in attracting and retaining members for Medicare Advantage plans and other government programs. 


The average Medicare beneficiary has access to over 43 Medicare Advantage plans, and offering supplemental benefits such as home-centered care enables plans to compete and differentiate in the marketplace. But plans must ensure members understand the benefits and that the navigation experience is seamless – and painless. 


John and Ashish share successful strategies and best practices plans can implement to improve member experience and ensure members receive the care they need.


 Topics include:


  • How the Medicare Advantage market is shifting

  • New opportunities for risk-bearing entities 

  • Why navigation is so hard and how to enhance it

  • Measuring navigation strategy

  • Improving CAHPS and STAR Ratings through enhanced benefit navigation


This episode is sponsored by Dina

Dina provides benefits and care coordination solutions to support health plans and providers as they extend care management into the home. Customers use our SaaS technology to digitize their network of community and home-centered providers; transform coordination workflows so they spend less time with phone calls and faxes; collect performance data to improve their network continuously; and capture meaningful data directly from home. Last year, Dina was named to the Inc. 5000 list of fastest-growing companies and CB Insights Digital Health 150 list of companies transforming healthcare with digital technology.

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