Hillery Smith Shay on Total Experience and Digital Transformation at Children's Minnesota

In this episode, Anjalee Galion, MD, President of the Medical Staff and Chief Physician Wellness Officer at Rady Children’s Health of Orange County, shares how clinician led wellness initiatives, leadership development, and culture building are reducing burnout, strengthening alignment, and positioning the organization for growth amid industry uncertainty.

In this episode, Stacey-Ann Okoth, Chief Nursing Executive Officer at CommonSpirit Health Mountain Division, discusses strengthening workplace safety, enhancing patient experience, and addressing economic and workforce challenges. She shares strategies for nurse retention, rural care access, and innovative programs that prepare the system for future growth.

In this episode, Leon Clark, Chief Academic Affairs Officer at Sutter Health, discusses how strategic growth of the system’s graduate medical education programs, strong academic partnerships, and a focus on team based, technology enabled care are helping train and retain physicians to address workforce shortages and expand access across California.

In this episode, Malisha Patel, Senior Vice President and Chief Executive Officer of Memorial Hermann Southwest and Sugar Land Hospitals, joins the podcast to discuss how major industry changes are reshaping healthcare delivery. She shares strategies for optimizing workflow, adapting to evolving federal and state policy shifts, and establishing an AI governance council to guide responsible innovation. She also outlines how her organization is navigating the transition to value-based care while maintaining operational excellence.

In this episode, Jim Molloy, Executive Vice President, CFO and Treasurer of Ochsner Health, shares how fresh perspective, disciplined integration, and a focus on access and experience are shaping his 2026 strategy. He discusses navigating government reimbursement pressures, driving efficiency as smart growth, and why optimism and urgency are essential mindsets for today’s health care CFOs.

In this episode, Patrick Velliky, Chief External Affairs Officer at HaloMD, breaks down the latest trends in health care policy, payer consolidation, and the No Surprises Act. He explains how providers can navigate reimbursement challenges, reduce administrative burdens, and focus on delivering care while staying independent.This episode is sponsored by HaloMD.

In this episode, Douglas A. Ross, MD, CPE, FACS, Chief Medical Officer at AdventHealth Carrollwood, discusses rising pressures from age related neurological conditions, the shift toward team based and community anchored care models, and how biomarkers, functional imaging, and AI supported screening are reshaping early detection and treatment across the AdventHealth network.

In this episode, Luis Taveras, PhD, Senior Vice President and Chief Information Officer at Jefferson Health, shares how he is leading large scale integration, advancing AI with a human centered approach, and transforming IT into a value engine that supports clinical excellence and strategic growth.

In this episode, Hillery Smith Shay, Chief Marketing and Experience Officer and Senior Vice President of Communications at Children's Minnesota, shares how the organization is embedding a systemwide total experience strategy, launching Epic to power a seamless digital front door, and positioning experience as a true strategic differentiator amid financial and care delivery challenges.

In this episode, David Klein, MD, MBA, Senior Advisor at Marwood Group and Board Member of Northwest Healthcare REIT & Joseph Mercer, Managing Director at Marwood Group join Scott Becker to examine regulatory volatility, state budget pressures, compliance scrutiny, and emerging opportunities shaping healthcare investing and private equity strategy.