Building a Consumer-Centered Future for Healthcare with Deb Muro

In this episode, Sarah Greichen, Chief Information & Innovation Officer at Sedgwick County Health Center, joins the podcast to discuss addressing staffing demands and reducing administrative burden through technology and innovation. She shares strategies for solving capacity challenges and explores opportunities to strengthen and improve healthcare delivery in rural communities.

In this episode, Dwight Raum, Executive Vice President and Chief Digital Information Officer at Rochester Regional Health, joins the podcast to discuss the rise of AI in healthcare, including its costs, benefits, and long-term potential. He shares how technology can help reduce clinician burnout and address growing supply-and-demand challenges by supporting care teams, improving efficiency, and expanding access to care.

In this episode, Dr. H. Kurtis Biggs, Orthopedic Surgeon and Founder of the Joint Replacement Institute in Florida, joins the podcast to discuss how AI-powered chatbots can improve efficiency and streamline patient communication. He also shares his perspective on the fee-for-service model, strategies for delivering high-value orthopedic care, and efforts to limit opioid prescriptions while supporting safe and effective pain management.

In this episode, Carmela Rocchetti, MD, Director of Human Dimension and Assistant Professor of Internal Medicine at the Hackensack Meridian School of Medicine, joins the podcast to discuss an innovative educational program designed to bring the social determinants of health to life for future healthcare professionals. She shares how teaching the human element of care helps clinicians better understand patients’ experiences, build trust, and foster stronger relationships that lead to more compassionate and effective healthcare.

In this episode, Renée Jensen, FACHE, CEO of Snoqualmie Valley Health, joins the podcast to discuss keeping community health at the forefront of healthcare strategy. She shares her perspective on moving beyond traditional “sick care” to support overall wellness and prevention, while also highlighting key growth initiatives that are helping expand services and strengthen the organization’s impact within the community.

In this episode, Crystal Broj, CPDHTS, Enterprise Chief Digital Transformation Officer, Medical University of South Carolina, discusses how MUSC is using AI, automation, and digital tools to improve patient access, streamline operations, and reduce workforce burden. She shares lessons from scaling voice AI across the enterprise, the importance of workflow redesign and governance, and her vision for a future where AI agents work seamlessly alongside healthcare teams.

This episode recorded live at the Becker’s 16th Annual Meeting features Royce Brown, President and Chief Executive Officer, AdventHealth Lake Wales. He discusses creating a unified organizational culture, investing in leadership development and executive coaching, and why curiosity, observation, and strong people connections are essential to making better decisions in a data-rich healthcare environment.In collaboration with Insight Global.

In this episode, Allen Hsiao, MD, FAAP, FAMIA, Chief Health Information Officer at Yale School of Medicine and Yale New Haven Health, joins the podcast to discuss the growing impact of AI on clinical care and healthcare operations. He shares insights on building effective AI governance frameworks, scaling innovation responsibly, and identifying the greatest opportunities for future growth as healthcare organizations continue to embrace digital transformation.

In this episode, David L. Callender, MD, President & CEO, Memorial Hermann Health System, reflects on his leadership journey, lessons learned from navigating major challenges including Hurricane Ike, and the importance of mission-driven healthcare leadership. He also shares insights on succession planning, community engagement, and why health systems must look beyond their walls to improve the health of the populations they serve.

This episode recorded live at the Becker’s 16th Annual Meeting features James Hereford, President and Chief Executive Officer, Fairview Health Services, Fairview Health Services. He discusses navigating complex leadership challenges, the need for healthcare organizations to help shape the future of care delivery, and how leaders can create clarity, accountability, and purpose while embracing transformative technologies like AI and precision medicine.In collaboration with Insight Global.