Supplier experience management is a new area of focus for most procurement teams, even though we often serve as the primary point of contact for suppliers. We just haven’t thought about it before. If we want to improve the supplier experience, becoming customers of choice in the process, we are going to need to revisit many of our policies, processes, and programs.
In an effort to better understand the supplier experience and the opportunity associated with improving it, we partnered with HICX to run a three-part AOP Live series. We were joined by leading practitioners to answer audience questions on three topics:
- Making a Business Case for Supplier Experience Management
- Looking at the present and future of Supplier Experience Management in Practice, and
- Articulating the ROI associated with World Class Supplier Experience Management
The three hours of conversation were full of insights and inspiration, and we’ve edited the best portions of them into this podcast.
- In the first session, Charlotte Anabelle de Brabandt and Ramit Mahajan talked about the benefits associated with creating a good enough supplier experience to be seen as a customer of choice - what that looks like in practice and whether the disruptions of the last two years have impacted how executive leadership regards that objective.
- In part 2, Adam Brown and Costas Xyloyiannis talked about the misalignment between how highly procurement would rate themselves as a partner and what the supplier experience is actually like in practice.
- In the final installment of the series, Robert Bonnar and Mary Beth Lang explored the meaning of supplier experience management and how it connects to other types of value and initiatives that procurement is already leading.
Otros episodios de "Art of Procurement"
481: Leveraging Rising Contingent Workforce for Value Beyond Savings
hace 6 horas
58:08Contingent workforce spend is often seen as a risky, cost-based category. While lowering cost and risk is important, there is a whole range of strategic benefits available to companies that take a broader approach. Procurement needs to think bigger and take the category to the next level so they can deliver value beyond savings. In this episode, Philip Ideson is joined by Morten Petersen, the co-founder and CEO of Worksome, as well as James Nicholls, Worksome’s Head of Enterprise, about contingent workforce trends and best practices. They discuss a number of audience-driven topics, including: How contingent workforce is changing, Procurement’s role in helping organizations think about talent more broadly, How contingent workforce spend can deliver a lot of value and innovation, And finally, how to avoid doing more harm than good!
480: Procurement 6 | May 13th, 2022
11:06Procurement 6 is a new short podcast from Art of Procurement that will be published in the Art of Procurement feed every Friday morning at 6am US Eastern Time. Presented by a member of the Art of Procurement team, each episode will have 6 short segments that summarize this week in procurement. Segments will range from procurement tips to podcast summaries, from details of events to news or overviews of blog posts that have captured our attention this week.
479: Can Digital Help Scale Category Management Best Practices? w/ Remko Van Hoek and Gary Levitan
28:19Far more teams talk about category management than successfully carry it out, but is the challenge one of talent or scale? It is certainly one of the more creative processes procurement engages in, which opens the door to more value creation - as long as procurement has the right metrics and KPIs guiding their work. In this week’s episode, we bring you a session from our recent AOP Digital Outcomes 2022 virtual event. Kelly Barner was joined by Gary Levitan from WeWork and Remko Van Hoek from the University of Arkansas to discuss whether or not category management initiatives can be executed at scale. Key takeaways from the interview include: Category management can facilitate stakeholder collaboration when products, services, and/or suppliers overlap How the automation of rote and even ‘boring’ procurement tasks can make it possible for procurement to invest more time and effort in strategy Why it is important to consider automation part of a process or a subset of spend categories instead of waiting to include 100% at the same time
478: Procurement 6 | May 6th, 2022
8:07Procurement 6 is a new short podcast from Art of Procurement that will be published in the Art of Procurement feed every Friday morning at 6am US Eastern Time. Presented by a member of the Art of Procurement team, each episode will have 6 short segments that summarize this week in procurement. Segments will range from procurement tips to podcast summaries, from details of events to news or overviews of blog posts that have captured our attention this week.
477: Procurement for the People | "That's Not Digital" w/ Dr. Elouise Epstein
43:16We all know what digital transformation is, right? The two words together sound simple enough, but it has become an increasingly complicated process that might start with the intention to improve the business but ends up as a band-aid for problems that never see the light of change. So where have we gone wrong? Don’t worry, it’s not all on you! Dr. Epstein reveals from a consultant’s point of view the many missteps she’s seen at the executive level that have perpetuated a cycle of inept transformations. But there is hope – in the data flowing through the enterprise and the people working together to use it. But, Dr. Epstein reminds us – there is no magic button. It takes work. There’s a new skill set that requires a general digital literacy, but it also requires working with people that perhaps have been the roadblock for a long time. Show host Katherine McCleery takes listeners on a journey through Dr. Epstein’s comprehensive view of where procurement’s gone wrong and a closer look at the path she sees ahead: How procurement leaders can build a business case for better data and what it takes to close the gap with CIOs Why open-sourcing data analysis and business strategy is one way to move procurement and supply chain forward Predictions on the state of the supplier experience and where we can expect to see new investment in 2022
476: Finding the Motivation to Attempt New Things w/ Thomas Udesen
37:57Procurement’s time, energy, and attention are being pulled in a million directions today - but the ‘loudest’ issues are not always the most important ones. Despite constant disruption and economic uncertainty, we still need to maintain our investment in sustainability, an effort that provides an opportunity for procurement to show what we are truly capable of in terms of organizational impact. In this week’s episode, Philip Ideson is joined by one of the giants of the procurement industry, Thomas Udesen, Chief Procurement Officer at Bayer and the Co-Founder of the Sustainable Procurement Pledge. They took this opportunity to discuss his unique procurement philosophy. Of particular interest are Thomas’ comments on: What sustainability means to him and the role procurement can play in addressing this important challenge The key ideas he heard at the recent World Sustainable Procurement Day event How procurement can ensure that ideation about sustainability leads to associated actions
475: Procurement 6 | April 29th, 2022
8:15Procurement 6 is a new short podcast from Art of Procurement that will be published in the Art of Procurement feed every Friday morning at 6am US Eastern Time. Presented by a member of the Art of Procurement team, each episode will have 6 short segments that summarize this week in procurement. Segments will range from procurement tips to podcast summaries, from details of events to news or overviews of blog posts that have captured our attention this week.
474: Accelerating the Conversation About Supplier Diversity w/ Kelly Barner
41:56In late 2021, LinkedIn selected Art of Procurement Head of Content and Brand Partnerships Kelly Barner to be one of 100 creators - and the only procurement professional - to go through their first ever Creator Accelerator Program. For ten weeks starting in January 2022, Kelly had to post four pieces of new content per week related to her project, which was focused on supplier diversity. Although the program wasn’t easy to complete, it was a great opportunity for Kelly to learn more about a critical topic, to receive personalized coaching about how to make the most of LinkedIn, and to show a broad audience how valuable and interesting procurement is. In this episode, Host Philip Ideson interviews Kelly about: Having the opportunity to be an early Beta tester for LinkedIn’s new live audio event functionality Best practices for being engaged on LinkedIn in a way that increases the size of your network and reinforces the value of active connections Challenging and surprising takeaways from her 50+ interviews with supplier diversity professionals, certifying organizations, and diverse-owned businesses
473: Procurement 6 | April 22nd, 2022
472: Fulfilling Procurement’s Digital Destiny w/ Johann Raunig
35:16Procurement wants to have an impact on the organization we support. Usually that impact is measured in terms of savings, but with the advancement of digital tools and sophisticated processes, we have the opportunity to take that ‘impact’ to the next level, making it scalable and sustainable. In this week’s episode, we bring you a session from our recent AOP Digital Outcomes 2022 virtual event. Helen Mackenzie was joined by Johann Raunig, a Partner at McKinsey, who has undertaken a lot of work to identify key disrupting elements. Key takeaways from the interview include: A number of disrupting imperatives that are impacting procurement, the procurement delivery model, and our ability to accelerate our impact How procurement can achieve a response speed that matches the kinds of uncertainty we must navigate Why and where we should bring select suppliers into the procurement transformation process as well