Tyler Tech Podcast from Tyler Technologies

In this Tyler Tech Podcast episode, Judge Vanessa Heinold and Municipal Court Administrator Tiffany Totah of the city of Victoria, Texas, share how their municipal court expanded community access to the courts by rethinking how and where court services are delivered. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation highlights Victoria’s Tyler Excellence Award-winning approach to improving access, compliance, and trust. Like many courts, Victoria faced challenges with missed appearances, unresolved cases, and warrants that created real‑world barriers for residents — from lost wages and transportation issues to perceived barriers like unfamiliar or intimidating court settings and limited digital access. Traditional court hours and settings made it difficult for people to engage with the system, even when they wanted to resolve their cases. Judge Heinold and Tiffany Totah explain how the court addressed these issues by asking a simple but powerful question: What are the barriers to coming to court? Their answer led to flexible, community‑centered solutions such as evening dockets, open dockets, and outreach court sessions held in familiar locations like libraries and food kitchens — meeting people where they are and creating more approachable paths to resolution. The episode also explores the technology and operational foundations that made this model possible, enabling residents to resolve cases in a single interaction without returning to court for paperwork or payments. Together, they reflect on the results — thousands of cases resolved, warrants recalled, stronger community partnerships, and a cultural shift toward empathy and problem‑solving — offering practical insights for courts looking to expand access to justice through more flexible, community‑focused service delivery. This episode also highlights the 2026 State CIO Priorities Playbook, designed to help government leaders turn strategy into action. The playbook provides practical insights, real-world examples, and actionable guidance across top priorities like AI, cybersecurity, modernization, accessibility, and digital services. 2026 State CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into Progress And learn more about the topics discussed in this episode with these resources: Download: NASCIO 2026 State CIO Top 10 Priorities Download: AI for Impact: Proven Results for Government Download: Modern Governments Live in the Cloud Download:Building a Resilient Government Read:Texas Court Models Justice Around People, Resolves More Cases Read:How Digital Services Shape Public Trust in Local Government Listen to other episodes of the podcast. Let us know what you think about the Tyler Tech Podcast in this survey!

In this Tyler Tech Podcast episode, Kemarr Brown, deputy city manager for the city of Homestead, Florida, discusses how the city transformed service delivery to better support residents and businesses amid rapid growth. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation highlights Homestead’s modernization journey — an effort recognized with a Tyler Excellence Award for its impact and results. Like many local governments, Homestead faced challenges stemming from fragmented systems, manual processes, and limited visibility across departments. Permitting applications required in-person submissions or manual emails, code compliance officers spent significant time creating cases instead of working in the field, and online payments were unavailable for most services. These inefficiencies slowed service delivery and made it harder for the city to respond to rising demand. Kemarr shares how Homestead addressed these challenges by implementing a unified, enterprise-wide digital platform, including Tyler’s Enterprise Permitting & Licensing and integrated payments solutions. By replacing disconnected systems with a single source of truth, the city created 24/7 digital access, real-time workflow visibility, and greater transparency for both staff and the community. Leaders can now track permitting timelines, identify bottlenecks, and use data — not intuition — to guide decisions and target limited resources where they matter most. The conversation also explores the leadership and change-management side of digital transformation. Kemarr emphasizes the importance of executive alignment, clearly defining a “north star,” auditing existing processes before implementing new technology, and partnering closely with staff to design workflows that support compliance while making it easier to do business with the city. This episode offers practical insights for city and county leaders looking to modernize service delivery, improve transparency, and scale for future growth. It reinforces how a strong digital foundation can help governments operate more efficiently while building trust with the communities they serve — advancing Tyler’s mission to help people, places, and communities thrive. This episode also highlights the 2026 State CIO Priorities Playbook, designed to help government leaders turn strategy into action. The playbook provides practical insights, real-world examples, and actionable guidance across top priorities like AI, cybersecurity, modernization, accessibility, and digital services. 2026 State CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into Progress And learn more about the topics discussed in this episode with these resources: Download: NASCIO 2026 State CIO Top 10 Priorities Download: AI for Impact: Proven Results for Government Download: Modern Governments Live in the Cloud Download:Building a Resilient Government Read:How Digital Services Shape Public Trust in Local Government Listen to other episodes of the podcast. Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Liz Thomas, president of Tyler’s State and Federal Group, and Russell Gainford, chief technology officer, dive into how state agencies are translating the 2026 NACIO State CIO Priorities into action, with a focus on efficiency, modernization, and AI. Drawing on insights from CIOs across all 50 states and U.S. territories, Liz and Russell explore how technology is being used to reduce administrative burdens, streamline workflows, and empower public sector teams. They discuss how AI, cloud platforms, and integrated systems are helping agencies work smarter, deliver faster results, and enhance resident and business experiences — all while maintaining security, transparency, and public trust. The conversation highlights real-world examples of how modernization initiatives — from automating manual processes to building stronger data foundations — create measurable impact, improve staff capacity, and support better decision-making. Liz and Russell also address the importance of human-centered design, workforce engagement, and data-driven insights in successfully implementing new technologies. This episode provides a practical look at how state technology leaders are using AI and modern tech to drive efficiency, improve outcomes, and meet the evolving needs of residents and businesses. It offers actionable insights for CIOs, technology leaders, and anyone interested in how thoughtful technology adoption is transforming government services. This episode also highlights the 2026 State CIO Priorities Playbook, designed to help government leaders turn strategy into action. The playbook provides practical insights, real-world examples, and actionable guidance across top priorities like AI, cybersecurity, modernization, accessibility, and digital services. CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into Progress And learn more about the topics discussed in this episode with these resources: Download: 2026 State CIO Top 10 Priorities Download: AI for Impact: Proven Results for Government Download: Modern Governments Live in the Cloud Read: AI at Enterprise Scale: Simplifying State Services Today Read: How Digital Services Shape Public Trust in Local Government Read: When Budget Pressure Forces Leaders to Change Tactics Listen to other episodes of the podcast. Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Liz Thomas, president of Tyler’s State and Federal Group, and Russell Gainford, chief technology officer, share insights from the 2026 NASCIO State CIO Priorities report and explore the trends shaping technology across state government. Drawing on perspectives from CIOs in all 50 states and U.S. territories, Liz and Russell discuss how priorities are evolving, with modernization, accessibility, and AI rising to the top alongside longstanding concerns like cybersecurity and budget management. They explain how these priorities reflect the dual focus of state technology leaders: balancing innovation and efficiency with risk management and security, all while delivering better outcomes for residents. The conversation highlights the challenges that aging systems, fragmented workflows, and legislative changes create for agencies, and how modernization initiatives—from cloud adoption to more flexible, integrated platforms—can reduce administrative burdens, improve citizen experiences, and empower teams to work more effectively. Liz and Russell also explore how engaging employees and stakeholders early in the modernization journey can accelerate adoption and drive meaningful change. This episode offers a practical look at the trends and priorities guiding state technology in 2026, providing insights for CIOs, technology leaders, and anyone interested in how modernization, innovation, and strategic planning are shaping government services. It underscores Tyler’s commitment to helping states deliver secure, efficient, and modern solutions that meet the needs of their communities. This episode also highlights National Cities, Towns & Villages Month, celebrated each May to honor the unique spirit and vibrancy of communities across the country. It’s a time to recognize local leaders, showcase the people and places that make your city, town, or village extraordinary, and celebrate the unity and diversity that bring communities together. From issuing proclamations and sharing love letters to creating short videos and posting on your municipality’s social channels, there are many ways to participate and shine a spotlight on what makes your community special. Learn More: National Cities, Towns & Villages Month And learn more about the topics discussed in this episode with these resources: CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into Progress Download: 2026 State CIO Top 10 Priorities Download: AI for Impact: Proven Results for Government Download: Modern Governments Live in the Cloud Read: AI at Enterprise Scale: Simplifying State Services Today Read: How Digital Services Shape Public Trust in Local Government Read: When Budget Pressure Forces Leaders to Change Tactics Listen to other episodes of the podcast. Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Hollie Poole, accounts payable specialist for Pickens County, Georgia, shares how a small but highly collaborative county modernized its financial operations by moving from disconnected systems to a unified, cloud-based ERP platform. Serving a community of roughly 35,000 residents just north of Atlanta, Pickens County faced challenges common to many local governments — fragmented systems, limited visibility into financial data, and manual processes that slowed collaboration between departments. Hollie explains how adopting a modern ERP platform created a shared source of truth across the organization, giving departments real-time access to financial information while improving transparency and decision-making. The conversation explores how cloud technology, automation, and AI-powered invoice capture have transformed accounts payable workflows, reducing manual data entry and making it easier to track approvals, manage invoices, and maintain a clear audit trail. Hollie also shares how automation and scheduled reporting have empowered departments to monitor budgets, track outstanding purchase orders, and address issues proactively instead of waiting for monthly reports. Drawing on Pickens County’s experience, Hollie reflects on the importance of building organizational buy-in during technology transitions, emphasizing that modernization succeeds when teams understand the purpose behind the change and share a common vision for improvement. This episode offers a practical look at how counties of any size can use cloud technology, automation, and AI to streamline financial operations, strengthen transparency, and create a more connected and efficient government — reinforcing Tyler’s mission to help communities operate more effectively. This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7-10 at The Venetian Resort Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details to start planning your Connect 2026 experience. Learn More and Register Now: Tyler Connect 2026 in Las Vegas Read: Let’s Empower, Collaborate, and Imagine at Connect 2026! And learn more about the topics discussed in this episode with these resources: Watch: Automation Speeds Up County’s Invoice Processing Download: AI for Impact: Proven Results for Government Download: Modern Governments Live in the Cloud Read: TEA Winner: Boosting Efficiency With AP Automation Read: Boosting Resilience: The Technology Strategy of 3 Counties Read: Excellence 2025: Performance & Innovation Solutions Read: How Digital Services Shape Public Trust in Local Government Read: ERP Partnership That Delivers Results Listen to other episodes of the podcast. Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, John Warren, county clerk for Dallas County, Texas, shares how his office has modernized court operations at scale — moving from paper-based workflows to a digital, data-driven environment powered by automation and AI. Drawing on more than three decades in the court system, John reflects on the cultural and operational challenges of change, from earning staff buy-in to redesigning processes that were built for a paper world. He explains how digitization has expanded access to records, strengthened disaster recovery, and enabled staff to work more efficiently without compromising accuracy or accountability. The conversation explores how AI-assisted document processing, analytics, and online public access are helping the clerk’s office manage growing caseloads, reduce backlogs, and improve the experience for judges, attorneys, and residents alike. John also shares practical advice for other government leaders, emphasizing the importance of learning from peers, focusing on outcomes, and treating modernization as a continuous journey rather than a one-time project. This episode offers a real-world look at how thoughtful adoption of technology can reduce friction, support employees, and create more resilient public sector operations — reinforcing Tyler’s mission to help communities operate more effectively. This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7-10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details to start planning your Connect 2026 experience. Learn More and Register Now: Tyler Connect 2026 in Las Vegas Read: Let’s Empower, Collaborate, and Imagine at Connect 2026! And learn more about the topics discussed in this episode with these resources: Download: AI for Impact: Proven Results for Government Download: Modern Governments Live in the Cloud Read: Dallas Increased Transparency and Access Read: 3 Key Takeaways From NACO’s Annual Conference 2025 Read: Data Helps Dallas Manage E-Filing Growth Read: Data Enhances E-Filing Quality and Efficiency in Dallas Listen to other episodes of the podcast. Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Christine Vayda, business administrator for the Epping School District in Epping, New Hampshire, shares how a focus on efficiency has helped the district modernize operations across finance, HR, payroll, and onboarding.Drawing on experience from multiple school districts, Christine discusses the challenges of manual, paper-based processes and why they are no longer sustainable for today’s business offices. She walks through how Epping has used connected systems and automation to reduce data entry, improve accuracy and transparency, and streamline everyday workflows — even with a small team wearing many hats.The conversation highlights practical examples of modernization in action, including automated approval workflows, centralized budget tracking and reporting, and self-service tools that give employees real-time access to pay information, contracts, and leave requests. Christine also emphasizes the importance of training and communication in driving adoption, and how helping staff understand the purpose behind change builds trust and long-term buy-in.This episode offers a grounded, real-world perspective on how school districts of any size can rethink long-standing processes, reduce administrative burden, and create more efficient operations that better support staff, leadership, and the community.This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7-10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.Learn More and Register Now: Tyler Connect 2026 in Las VegasRead: Let’s Empower, Collaborate, and Imagine at Connect 2026!And learn more about the topics discussed in this episode with these resources:Download: Modern Governments Live in the CloudWatch: Paperless Processes Connect District’s DataRead: TEA Winner: District Modernizes HR ProcessesRead: 3 Ways Automation Transforms School AP ProcessesRead: How Paperless HR Processes Build Trust in Data AccuracyRead: 6 Tips for Managing School Finances in a Shifting EconomyListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Kirsten D’Amato and Deborah Pierrel, business systems analysts for the city of Palm Springs, California, share how the city transformed permitting and licensing into a more accessible, transparent, and efficient experience for both residents and staff — a modernization effort that earned Palm Springs a 2025 Tyler Excellence Award.Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Palm Springs unified eight departments onto a single enterprise permitting and licensing platform, replacing fragmented, paper-based processes with a connected digital workflow. Kirsten and Deborah walk through the challenges of managing permits across siloed systems and how bringing everything into one centralized environment created real-time visibility, streamlined collaboration, and eliminated hidden data and manual workarounds.They also discuss the impact on the community, from enabling 24/7 online access and real-time status updates to significantly reducing in-person foot traffic while still maintaining inclusive support options. Along the way, they highlight the operational benefits of going paperless, including reduced storage needs, faster processing, improved scalability, and simpler onboarding and training for staff.Whether you work in community development, IT, or local government operations, this episode offers practical insight into breaking down departmental silos, modernizing high-impact services, and building a permitting and licensing experience that better supports staff, residents, and long-term growth.This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7-10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.Learn More and Register Now: Tyler Connect 2026 in Las VegasRead: Let’s Empower, Collaborate, and Imagine at Connect 2026!And learn more about the topics discussed in this episode with these resources:Download: Modern Governments Live in the CloudWatch: How a California City Broke Down Silos and Increased EfficiencyRead: California City Eliminates Paper With Enterprise SoftwareRead: Excellence 2025: Connected Community, Equity & AccessRead: Excellence 2025: Digital Services & Cloud SolutionsRead: How Local Governments Thrive With Cloud-Based SolutionsRead: Enterprise ERP a Leader for Cloud ERP for Local GovernmentListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Jeff Dempsey, financial systems analyst for the city of Madison, Wisconsin, shares how the city modernized its payment systems to improve security, efficiency, and the experience for both residents and staff — a transformation that earned Madison a 2025 Tyler Excellence Award (TEA).Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Madison addressed PCI compliance challenges and outdated hardware by streamlining payments across in-person, online, and phone channels. Jeff walks through the city’s transition to a more connected payments ecosystem, including the role Tyler Payments, Resident Access, and Utility Access played in creating real-time visibility, simplifying reconciliation, and reducing reliance on disconnected tools.Jeff also highlights the behind-the-scenes work that supported the rollout, from coordinating stakeholders and upgrading hardware to managing change for both staff and the community. The results include faster payment processing, significant growth in autopay adoption, improved cash management, reduced manual effort, and a more secure, user-friendly experience for residents.Whether you support finance, IT, or digital services in government, this episode offers practical insight into modernizing payment operations, strengthening security, and using integrated solutions to create measurable efficiency gains across the organization.This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.Learn More and Register Now: Tyler Connect 2026 in Las VegasAnd learn more about the topics discussed in this episode with these resources:Download: Modern Governments Live in the CloudDownload: White Paper: Procuring a Modern Payments PlatformDownload: Process Payments in Real TimeDownload: How to Create a Unified Digital Payment ExperienceWatch: Payments Procurement: Simplify and Maximize ValueRead: Excellence 2025: Digital Services & Cloud SolutionsRead: Enterprise ERP a Leader for Cloud ERP for Local GovernmentListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Dennis Click, deputy controller for Albemarle County, Virginia, shares how the county modernized its financial and procurement operations — a transformation that earned Albemarle County a 2025 Tyler Excellence Award (TEA).Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Albemarle County moved away from a patchwork of disconnected systems that limited transparency and slowed day-to-day work. Dennis walks through the county’s journey to streamline processes, break down departmental silos, and improve access to real-time financial data, including the role Tyler’s Enterprise ERP played in bringing tools and workflows onto a single, connected platform.Dennis also highlights the behind-the-scenes work that set the stage for success, from early data cleanup and chart of accounts modernization to change management and staff enablement. The results include reduced manual entry, improved procurement timelines, stronger reporting, expanded self-service capabilities, and a noticeable boost in confidence across the organization.Whether you support finance, procurement, or technology in government, this episode offers practical insight into building a stronger operational foundation, empowering teams, and using modern systems to free staff for higher-value work while better serving the community.This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.Learn More and Register Now: Tyler Connect 2026 in Las VegasAnd learn more about the topics discussed in this episode with these resources:Download: Modern Governments Live in the CloudDownload: White Paper: Procuring a Modern Payments PlatformDownload: Process Payments in Real TimeDownload: How to Create a Unified Digital Payment ExperienceWatch: Payments Procurement: Simplify and Maximize ValueRead: Excellence 2025: Digital Services & Cloud SolutionsRead: Enterprise ERP a Leader for Cloud ERP for Local GovernmentListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!