3022: AI and Loyalty Innovation: Inside Emirates National Oil Company Group’s (ENOC) Yes Rewards

What role does design play in shaping the future of STEM innovation? In this episode, I’m joined by Marilee Lloyd, a seasoned architect and Senior Laboratory Planner at HED, one of the most established architecture and engineering firms in the country. With over 38 years of experience in designing cutting-edge laboratory spaces for pharmaceutical giants, biotechnology companies, and top research universities, Marilee shares her expert insights on the evolving world of lab design. Together, we explore the transformative impact of modern laboratory environments, from fostering collaboration and innovation to addressing the urgent need for inclusivity in STEM. Marilee explains why laboratories are no longer just functional spaces but vibrant hubs that attract and retain top STEM talent.  She also highlights the critical role design plays in advancing diversity, equity, and inclusion—both culturally and in terms of facilities. From gender-neutral restrooms to considerations for neurodiverse scientists, Marilee provides an eye-opening perspective on how thoughtful design can drive societal change and enrich scientific discovery. We also delve into the challenges of balancing sustainability with functionality in lab environments, the influence of technology on design practices, and the future trends shaping these spaces, such as AI integration and immersive visualization tools. Could better-designed labs be the key to unlocking the next wave of innovation in STEM? Tune in to learn how Marilee and HED are redefining what it means to create spaces where science, people, and ideas thrive. What do you think is the most important element of a modern lab? Share your thoughts with us!

In this episode of the Tech Talks Daily Podcast, I explore the dramatic transformation reshaping search and digital discovery with Michael Walrath, Chairman and CEO of Yext. As AI tools like ChatGPT, TikTok, and Meta AI disrupt the traditional search model, businesses are grappling with the need to adapt their strategies or risk being left behind. With decades of reliance on Google’s algorithms, the rise of more conversational, AI-driven platforms signals a seismic shift in how consumers discover information. Michael brings a wealth of experience to the conversation, reflecting on his time leading Yahoo’s search advertising marketplace and the lessons learned when traditional models were challenged by new technologies. We discuss how search is not merely evolving but being redefined by AI, as fragmented platforms create both opportunities and challenges for businesses navigating this new digital environment. The episode dives into why structured data and content distribution are now critical for discoverability across emerging platforms and what businesses can do to optimize their presence beyond Google’s ecosystem. Michael provides actionable advice on how organizations can build strategies for this new era of search, focusing on agility and preparation for ongoing shifts in consumer behavior. We also touch on the broader implications for businesses, including the potential to reduce reliance on paid search and pivot towards organic growth through newer channels. Michael outlines what a post-Google world could look like and how businesses can position themselves for success in this fragmented and increasingly competitive space. How prepared is your business for the AI-driven search revolution? Join the conversation and share your insights after tuning in!

How can advanced technology and AI help mission-critical workforces not only keep up with evolving demands but thrive? From public safety and utilities to agriculture and construction, the essential industries that power our communities are increasingly relying on technology to overcome staffing shortages, streamline workflows, and improve service quality. With nearly 91% of first responders believing their reporting processes could be better and 70% requiring overtime to finish paperwork, it’s clear there’s an urgent need for tools that make a real difference. In this episode, I’m joined by Dominick Passanante, Vice President of Mobility at Panasonic Connect North America, to explore the transformative role of technology and AI in these industries. Dominick shares how Panasonic Connect’s AI-driven solutions, including rugged Toughbook devices and predictive analytics tools, are helping to automate routine tasks, enhance decision-making, and boost operational efficiency. We’ll hear real-world examples, like how AI is enabling better wildfire response, improving law enforcement decision-making with video analysis, and optimizing utility maintenance through advanced sensor technology. But with all this innovation comes questions: How does AI integration differ across industries? What misconceptions about AI’s role in the workforce still persist? And how can organizations use advanced tech to meet the expectations of today’s tech-savvy workers while keeping operations safe, responsive, and effective? As you listen, consider this: Are essential industries equipped with the tools they need to meet the challenges of today and tomorrow? And what role should AI play in ensuring that mission-critical workforces can serve their communities better?

In this episode of Tech Talks Daily, we explore groundbreaking research from the BCG Henderson Institute, revealing the profound impact of Generative AI on data science tasks within the consulting sector. I am joined by Vladimir "Vlad" Lukic from Boston Consulting Group (BCG), who shares insights from a recent collaborative study with Boston University and OpenAI's Economic Impacts team. The experiment tested the efficacy of GenAI tools, including Enterprise ChatGPT with GPT-4 and Advanced Data Analysis, in enhancing the productivity and technical capabilities of BCG consultants versus traditional methods. Vlad details the experimental setup where consultants undertook typical data science tasks such as writing Python code for cleaning datasets, constructing predictive models, and validating statistical analyses generated by ChatGPT. The performance metrics of 480 consultants were then measured against 44 seasoned BCG data scientists who completed the tasks without GenAI assistance. Key findings underscored by Vlad reveal that GenAI not only elevates performance but also equips personnel with sophisticated technical skills, albeit tied to the use of the tool itself. Remarkably, consultants with no prior coding experience were able to execute advanced tasks, achieving 86% of the benchmark established by data scientists and completing these tasks with a 10% faster average time. I also learn how BCG is harnessing GenAI to foster productivity and broaden skill sets internally. Vlad explores the broader implications of GenAI in revolutionizing the consulting and professional services industries, driving significant value for clients through AI integration. Key takeaways from this session include the transformative role of GenAI as an 'exoskeleton' that offers instant skill augmentation, the necessity of balancing this with sustainable skill development, and the critical insights into effective GenAI integration within professional workflows. Join us as we explore these dynamic changes, offering both a comprehensive overview of the practical applications of GenAI and a visionary outlook on its evolving role in the professional world.

In this episode of Tech Talks Daily, we dive into the heart of modern policing with Matt Polega, co-founder and president of Mark43. A recent survey by Mark43 revealed a striking demand among UK residents for greater police presence. But how can technology bridge the gap between public expectations and police resources? Matt joins us to discuss how modernized, resilient technology like Mark43's can enable police forces to increase their street presence without necessarily adding more personnel. We'll explore how real-time data sharing between neighboring police forces and partner agencies is becoming a game-changer in crime prevention and response. Matt also sheds light on the critical advantages of systems that update in real-time, allowing officers to respond faster and more effectively to incidents as they unfold. We also discuss the importance of having robust backup emergency dispatch systems to maintain operations during outages, ensuring that police forces are always ready and resilient in the face of emergencies. Our conversation will also touch on the broader implications of technology in policing—how it transforms not just operational efficiency but also public perception of police forces. Trust, safety, and responsiveness are at the forefront of this transformation, potentially reshaping community interactions with law enforcement. Finally, we'll tackle some tough questions about the adoption of modern systems within UK police forces. What are the challenges they face, particularly regarding costs, complexity, and the perception that public sectors lag behind the private sector in technological adoption. Loking forward, what does the future hold for policing in the UK, especially with the integration of AI, real-time data analytics, and cloud-based systems? Join us as we explore these critical issues and envision the future of policing—a future where technology empowers law enforcement to better serve and protect communities while enhancing public safety and trust. How do you think emerging technologies will shape the future of community policing? Share your views and join the discussion.

In this episode, I’m joined by Jesmar Cannaò COO of ProxySQL, to explore the  journey behind the creation of this open source solution that has become a game-changer for database management.  From his early days in IT to addressing the challenges that database administrators (DBAs) face daily, Jesmar shares the story of how ProxySQL evolved from a side project into a vital tool for empowering database teams around the world. We discuss the complexities of managing MySQL and PostgreSQL infrastructures, ProxySQL’s unique approach to query routing, load balancing, and its ability to maintain high availability even in the most demanding environments. Jesmar explains why ProxySQL’s open-source model is critical in fostering trust and transparency, and how it helps organizations adapt to the growing demands for cloud-native and on-premise database solutions. Jesmar also offers insights into the challenges of running a distributed team, the evolution of database management in an era of increasing automation, and the emerging trends shaping the future of this space. Whether you’re a seasoned DBA, a tech leader, or simply curious about the transformative power of open source solutions, this episode is packed with valuable takeaways.

In today’s data-driven world, businesses rely heavily on tools like Tableau and Power BI to make sense of their data. But why do these tools, designed to make analytics simple, often involve such complex and resource-intensive backends? This tension, known as the BI paradox, is what Nicolas Korchia, CEO of IndeXima, is on a mission to resolve. In this episode, Nicolas shares his journey from data geek to entrepreneur, tackling one of the biggest challenges in business intelligence: the balance between user-friendly dashboards and the intricate data pipelines that power them. We explore how IndeXima leverages AI and machine learning to create dynamic tables, accelerating data analytics, improving dashboard performance, and reducing the cost and environmental impact of data queries. Nicolas explains how his team’s solutions are empowering businesses to streamline decision-making while addressing sustainability—a key concern in today’s IT landscape. Beyond the technology, Nicolas provides real-world use cases, including how IndeXima transforms retail analytics by optimizing Snowflake queries to deliver near-instantaneous results. We also dive into the future of business intelligence, discussing emerging trends such as the role of large language models (LLMs) in generating SQL queries and how automation is shaping the way businesses handle data. If your organization is struggling with slow dashboards, skyrocketing query costs, or inefficiencies in BI processes, this conversation will spark ideas and provide insights into optimizing your data strategies. Could the solution to your BI challenges be simpler than you think? Tune in to find out—and let us know your thoughts on the BI paradox and where you see data analytics heading in the near future.

Have you ever wondered how businesses can better manage supply chain risks in an era of increasing cyber threats and regulatory complexities? In this episode of The Tech Talks Daily Podcast, we sit down with Haydn Brooks, CEO and founder of Risk Ledger, to explore how his innovative platform is reshaping third-party risk management. Risk Ledger, founded in 2018, operates as a secure social network for supply chain risk management. Haydn shares how his transition from neuroscience to cybersecurity sparked the creation of this dynamic platform, which has already supported major initiatives like the NHS COVID-19 Test and Trace program. Designed to provide real-time insights and foster collaboration, Risk Ledger is redefining traditional approaches to supply chain security. In our conversation, Haydn discusses the platform’s ability to share threat intelligence across a network of suppliers, helping both public and private sector organizations stay ahead of emerging challenges. He also delves into the critical role of AI in supply chain management—both as a risk and a tool—highlighting how Risk Ledger ensures AI governance and assists suppliers in navigating complex security requirements. Looking ahead, Haydn outlines Risk Ledger’s ambitious plans for 2025, including enhanced threat response capabilities and international expansion into Northern Europe and the US. With the rise of new regulatory frameworks like DORA and NIS2, Haydn emphasizes how the platform supports compliance while addressing the unique needs of diverse industries. Join us as we unpack the future of supply chain risk management with Haydn Brooks and explore how Risk Ledger is empowering organizations to tackle threats and seize opportunities in an increasingly interconnected world. What strategies do you think are essential for managing supply chain risks in your industry? Let us know your thoughts after the episode!

Have you ever wondered how businesses are transitioning from isolated AI experiments to integrated strategies that truly drive transformation? In this episode, we’re joined by Dr. Pandurang Kamat, Chief Technology Officer at Persistent Systems, to explore this fascinating evolution. With over 12 years at Persistent and a PhD in Computer Science from Rutgers University, Dr. Kamat brings a wealth of knowledge about innovation, R&D, and the future of AI in the enterprise. Dr. Kamat explains how the AI revolution is reshaping both the technical and business aspects of organizations. From automating workflows to modernizing data and digital engineering, he dives into how AI platforms are becoming indispensable tools. He also highlights Persistent’s unique approach with its flagship platforms SASVA for digital engineering, iAURA for data engineering, and the GenAI Hub for orchestrating AI across enterprises.  These platforms are enabling businesses to adopt AI faster and more effectively, paving the way for what he calls "services as software." We also discuss the role of partnerships with hyperscalers like AWS and Google in scaling AI initiatives securely and responsibly. Dr. Kamat shares insights into Persistent’s industry-specific applications of AI, from enhancing customer service to revolutionizing construction risk management and accelerating drug research. What challenges do businesses face when transitioning to platform-driven strategies? Dr. Kamat unpacks the critical steps, including shaping data readiness, identifying impactful use cases, and implementing responsible AI frameworks. Looking ahead, he envisions a future where AI delivers disproportionate outcomes through purpose-built agents and multi-year transformation projects. Join us as we navigate the next wave of enterprise AI with Dr. Pandurang Kamat and uncover how Persistent Systems is pushing the boundaries of innovation. What excites you most about the potential of AI to transform industries? Share your thoughts after the episode—we’d love to hear from you!

Is low-code development the future of digital transformation? In this episode of Tech Talks Daily, I sit down with Hans de Visser, Chief Product Officer at Mendix, to explore how low-code is reshaping the enterprise software space. With 73% of C-suite executives now viewing low-code as the only viable coding option, Hans shares insights into why this technology is no longer a departmental fix but a strategic enabler driving innovation at scale. Hans delves into Mendix’s integration of generative AI, which is revolutionizing the software development lifecycle. From AI-assisted data modeling to AI-powered applications, he explains how the fusion of AI and low-code creates a productivity leap that enables enterprises to innovate faster and more efficiently. But innovation doesn’t come without challenges. Governance, security, and upskilling remain critical to unlocking the potential of low-code while mitigating risks. The conversation also touches on the increasing collaboration between IT and business teams, as organizations adopt fusion team models to harness the full spectrum of talent. Hans offers practical advice on addressing knowledge gaps, building cross-functional teams, and creating sustainable digital transformation strategies. We’ll also discuss Mendix’s latest research findings, which highlight the growing influence of non-technical C-suite executives in low-code adoption and the importance of regulatory compliance frameworks in reducing risks. With AI and low-code seen as key drivers of future enterprise growth, this discussion provides a compelling look at how technology can transform business processes from the ground up. What are your thoughts on low-code and its role in shaping the future of digital transformation? Could this be the game-changer your business needs? Tune in and let us know what you think!