The Future of Convenience

Arno Buijs, global lead of food service alliances and CR pricing at Shell, shares why foodservice is becoming the centerpiece of the forecourt. Buijs joins Dan Munford and Matt Redwoood of Diebold Nixdorf to explain how Shell balances global standards with local menus, how loyalty and digital ordering can turn anonymous transactions into relationships, and why AI should free frontline staff to serve customers instead of replacing them. With special guests: Arno Buijs, Global Head of Foodservice, Convenience Retail Partnerships Alliances and CR Pricing, Shell, and Matt Redwood, Vice President of the Global Solutions and Consulting Group, Diebold Nixdorf Hosted by: Dan Munford

Scott Hundley, director of light duty EV and infrastructure at The Pilot Company explains how the travel center operator plans its charging sites, maintains high reliability, and prepares for growth in electric vehicle adoption. Rich Wilcox, vice president at Kalibrate, joins the conversation to share an industry perspective on location-specific investment, brand perception, and the grid connection challenges facing operators in Europe and North America. With special guests: Scott Hundley, Director, Light Duty EV and Infrastructure, Pilot Company and Rich Wilcox, Vice President, Sales - EMEA & APAC, Kalibrate Hosted by: Carolyn Schnare and Dan Munford

Mariette Kristenson, CEO of Reitan Convenience, which operates roughly 1,500 stores across seven countries in the Nordics and Baltics, shares how food and convenience have driven a decade of growth even as traditional categories decline, and how Reitan has experimented with unmanned stores, vending, and new store formats along the way. With special guest: Mariette Kristenson, CEO, Reitan Convenience Hosted by: Dan Munford and Matt Redwood

Food and beverage expert Jen Dodd, CEO and board advisor of Main Squeeze Juice Co., explains what separates thriving food businesses from those that struggle to keep pace with a changing customer. Dodd, who has led brands including Wendy's, Dunkin', Tim Hortons, and the Melting Pot over a career spanning more than three decades, shares why authenticity, a disciplined hero product strategy and smart use of technology matter more than ever as convenience and food service continue to merge into foodvenience. With special guest: Jennifer Dodd, CEO and Board Advisor, Main Squeeze Juice Co. Hosted by: Carolyn Schnare and Harry Milloff

Joe Boyle, CEO of FreshStop in South Africa, tells how the retailer grew from a small produce department into a food-led convenience brand operating more than 340 stores across South Africa, Namibia, and soon Zimbabwe. FreshStop built its own barista, fried chicken, and bakery brands from scratch when the disruption from COVID-19 became an unexpected springboard for its foodservice growth. The operational realities of running convenience stores amidst electricity and water shortages and civil unrest all make for a fascinating story! With special guest: Joe Boyle, CEO, FreshStop Hosted by: Carolyn Schnare and Harry Milloff

Hear about the push to turn Germany's forecourts into multi-service destinations and how AI adoption is reshaping in-store operations across Europe as Dan Munford and co-host Christian Warning preview Forecourt Tech 2026 with Frederick Beckman, CEO of Q1 Energy, and Aart van Rooijen, CEO of BigBrother International. Learn more about forecourttech 2026 and register at https://forecourttech.com. With special guests: Frederick Beckmann, CEO, Q1 Energy nad Aart van Rooijen, CEO, BigBrother International Hosted by: Dan Munford and Christian Warning

Retail theft is not a new issue, but is indeed a global problem today. With new technology and industry collaboration, retailers can deploy smart tactics to keep their assets and employees safe. Ed Woodall, CEO of the UK’s Association of Convenience Stores (ACS), and Michael O'Loughlin of 360 Degrees Retail Limited join Dan Munford to break down why retail crime across UK convenience and forecourt sites has become one of the sector's most urgent operational challenges. With special guests: Ed Woodall, CEO, Associaiton of Convenience Stores (ACS) and Michael O'Loughlin, Managing Director of 360 Degrees Retail Limited and Pay My Fuel Hosted by: Dan Munford

NACS President and CEO Frank Gleeson shares what he has learned after seven months of traveling the U.S. meeting retailers, explaining why food service has become the single biggest driver of loyalty and footfall in convenience retail, and why he believes quick-service restaurants have real reason to worry. He also looks ahead to what comes next for the industry, from the uneven pace of the EV transition to the collaboration he is seeing take shape across markets around the world. With special guests: Frank Gleeson, President and CEO, NACS and Joe Heather, Regional General Manager - Northern Europe, Deliverect Hosted by: Dan Munford and Elaine Kanak

Mike Wagstaff, president of Holiday Oil, joins hosts Carolyn Schnare and Mosely Group CEO Harry Milloff for the first of a two-part series documenting one Utah convenience retailer's deliberate move from a fuel-first business to a food-first one. Hear how peer group conversations and a frank look at fuel's uncertain future pushed Holiday Oil to stop playing defense and start building toward something more durable. With special guest: Mike Wagstaff, President, Holiday Oil Hosted by: Carolyn Schnare and Harry Milloff

As convenience retailers around the world push further into food, the conversation keeps circling back to one idea that foodservice is no longer a side category, it must become the engine of the entire store. Moseley Group CEO Harry Milloff digs into what convenience operators can steal from QSRs when it comes to nailing consistency and owning a hero product, along with a secret weapon: hospitality. Learn more and enter the 'Best Foodvenience in the World' competition: https://www.globalconvenience.com/best/foodvenience/ With special guest: Harry Milloff, CEO, Moseley Group Hosted by: Carolyn Schnare and Dan Munford