Retail Redeveloped

Why is company culture so crucial to branding and the customer experience?  Today we’re joined by Jim Ingles, President of Inglis Retailing and author of Breakthrough Retailing: How a Bleeding Orange Culture can Change Everything. Jim is a world-renowned expert with sixty years of experience in the retail home-improvement industry and a former Executive Vice President of The Home Depot company.  Listen along as we take an inside look at retail expansion strategies for large-box retailers, what made Home Depot the largest home center in the world, and how company culture helps grow market share.

The Fundamental purpose of both digital media and brick-and-mortar retail are rapidly changing.  Today we’re talking through those changes with Retail Prophet, Doug Stephens. Doug is one of the world’s foremost retail industry futurists. His intellectual work and thinking have influenced many of the world’s best-known retailers, agencies and brands including Walmart, Google, Home Depot, Disney, BMW, Coca Cola, and Intel.  Listen along as we discuss how brand media impressions take place within physical retail, what the retail metaverse is and how it will radically change retail, and what's next for retail in a post digital world. 

As the world continues to emerge from the COVID-19 Pandemic, IPSOS’ Latest E-Commerce Experience Report  revels how grocery stores and quick service restaurants have altered their customer service and which brands come out on top.  Today we’re joined by Carlos Aragon, Vice President at IPSOS. IPSOS is one of the largest consumer data aggregators on he planet. Together we'll take a deep dive into the latest IPSOS report and discuss why 3/4 of consumers are continue with their online purchasing behavior. Listen along as we discuss what the continued online behaviors means for retailers, how we see the consumer acting as we move forward, and why retail is all about data. 

Mall of America is not your typical mall. Instead it is truly an entertainment destination. What makes Mall of America different is its sheer size. In short the mall is massive with a sprawling 5.5 million square feet, 7 acre indoor theme park, 520 stores, 60 dining establishments, 2 hotels, and and a dozen other attractions.  Today we’re joined by Jill Renslow, Exectutive Vice President of Marketing and Development for Mall of America. Renslow works with top Mall leadership to provide direction and vision for the expansion to the Mall.   Listen along as we discuss how 5 and one half million square feet pivoted during the Coronavirus Pandemic and what’s next for the destination