ITIL in the Trenches Podcast Series

07: Risk management

The really right way to close a problem ticket

06: The really right way to close a problem ticket

Release management vs. Deploy management

05: Release management vs. Deploy management

Incidents and requests...Not the same!

04: Incidents and requests...Not the same!

New features in the latest ITIL 4 release

03: New features in the latest ITIL 4 release

02: The four dimensions of ITIL 4

In this episode, Mark Thomas describes how problem tickets can be treated as projects in ITIL!

01: Can problem tickets be projects in ITIL?

Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant.