The Parts and Service Desk

Tired of calling extended warranties and not getting any or only getting a little bit of time for Diagnosis? We get it. Watch this video and learn the tips and tricks to getting more diag time when calling an Extended Service Contract Company.

Larry H Miller Ford & Lincoln of Draper is Rockin' The House yet again!   The team at LHM Ford in Draper, Utah just crushed the month of May (2022) with a record 10,496.40 Service Hours! What an amazing team! Great job to the Technicians, Advisors, and Service Manager.   #LHMFordDraper #FordKing #CarDealership

Something that really bugs me is advisors struggling to have a conversation on the phone with customers, warranties, and other businesses. Managers in the industry need to take better initiative in training the advisors that are new and keeping up with continued education, but also Service Advisors, you need to want to learn more. The more you know the better you will be. You will have more confidence in your selling ability and feel better about the conversation you have.

Want to get to know some of my former co-advisors and see what it is like to have the best team to work with? Then check out this episode of The Parts and Service Desk. I will be going live with two great friends of mine, Eugene McClellan and Dave Davis. These guys are top-notch dudes and like myself, have since our time together moved on to other areas in the industry.   #ServiceAdvisors #GoodTimes #GreatFriends #DealershipLife #AutomotiveServiceAdvisor

Man, what the heck happened today? Just thought today was going to be another ordinary Thursday. Nope! Crazy Demands, Unrealistic Appointments, and a bunch of Rude Entitled People! Wow! Let's Talk About It.   Do you ever get those off-the-wall phone calls from people that want you to diagnose their vehicle over the phone? Yeah, I have to. That is why you need Diagnostic Dice.   Curious about the tools I use, Check out some of the links below.   My 2 Scan Tools I Use In The Service Drive  1.) https://amzn.to/3AfY6SN - BlueDriver Bluetooth Pro OBDII Scan Tool for iPhone & Android 2.) https://amzn.to/3fETlsq  - FOXWELL NT301 OBD2 Scanner / Diagnostic Code Reader Tool   Tire Tread Depth Gauges - Great For Walk-Arounds 3.) https://amzn.to/3KriRzr - GODESON 88702 Smart Color Coded Tire Tread Depth Gauge Pack of 2 4.) https://amzn.to/32ihnGB - Preciva LCD Digital Tire Tread Depth Gauge   Stapler (cause I know you hate the one your shop gave you)  5.) https://amzn.to/3rBf2Px - Swingline Optima 25, Full-Size Desktop Stapler, 25 Sheet Capacity.

Why Do General Managers Do This ??!?!!? Why is it if a customer complains and under normal standings, the advisor respectfully tells the customer "NO",  then the customer goes to the service manager and they also say "NO", that the customer then goes to the General Manager who in my personal experience almost always says "YES". WHY, WHY, WHY??? Are you wanting to build a relationship with the customer who is going to slam you on a google review and a manufacturer survey? No That is NOT something You want to do. Avoid these customers all together because believe it or not they are NOT customers. At least they are not the type of customers that you want to have at your shop.

Has Someone Been Trying To Contact You About Your Cars Extended Warranty? GREAT! We have Shane McDougall on the show to talk with us about Automotive Extended Service Contracts, also commonly referred to as Extended Warranties. We get into the meat of what a Claims Adjuster actually does when adjudicating a claim and how the process works from the inside.   #ExtendedWarranty #ExtendedServiceContract

(Audio from our YouTube VlogCast). As we are all getting ready for the wonderful Christmas Holiday, one thing we can not forget about is the crazy week of Christmas Chaos. This is the week that we all know to be the typical time for the "Wait to Last Minute" customers, the "I am Leaving Tomorrow and I Need It Now" customers and of course my personal favorite, "No, I Didn't Have An Appointment, but I Need My Car Fixed Today" customers.    We all know and love them (insert sarcastic cough here). However, we should start looking at these as the more comical sides of our business and thinking of loving condescending ways to tell them no. Always remember, one of these customers, will never be a perfect survey!

(Audio from our YouTube VlogCast) Dakota Bradley is a former Lot Tech, Service Drive Porter / Lane Manager, and PDI Specialists with a Ford Dealership in Utah and now has moved on and up within the company.  Let’s get to know him, and talk about his experience in the dealership world, and see how it changed him and allowed him to grow in the industry.    #ThePartsAndServiceDesk #PDI #CarDealers #NewCarCheckIn  This episode of The Parts and Service Desk is brought to you by KMP Accessories. Your Source for Late Model Mustang Customization. "Take Control and Handle the Road...” www.kmpacc.com

(Audio from our YouTube VlogCast) Nick Overby is an Mobile Automotive Service Technician with a Ford Dealership in Utah and has been rising through the ranks since he got his start in the dealership world as a lot porter. Let’s listen to his story and check out what’s going on in the dealership world in his neck of the woods along with learning about some of his really cool cars. We talk about Nick's experience and how he has grown in the industry, and now is a valued technician in the industry.   #ThePartsAndServiceDesk #AutomotiveTechnician #CarDealership #CarMechanic #Mechanic #Technician #Ford  This episode of The Parts and Service Desk is brought to you by KMP Accessories. Your Source for Late Model Mustang Customization. "Take Control and Handle the Road...” https://kmpaccessories.com