The Next CMO podcast

Transforming customer experience with James Gilbert, CMO of CRMNEXT

10.8.2021
0:00
39:43
15 Sekunden vorwärts
15 Sekunden vorwärts

In this episode, we speak to James Gilbert, the CMO of CRMNEXT. James is a self-professed journey mapping geek and a deep expert in customer experience.  We cover a broad range of topics in the discussion, including:

  • Understanding customer experience
  • Raising expectations for multi channel experiences from consumers
  • Keeping up with Amazon
  • How do you start a customer experience transformation - journey mapping as the first step
  • Who owns the customer experience
  • Leveraging a crawl, walk, run strategy for improving customer experience
  • How should the marketing team measure customer experience

Additional information can be found at the following links

More info about James

CRMNEXT on the web

CRMNEXT on LinkedIn

More info about Plannuh

More info on The Next CMO podcast 

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