Beyond FTDs: What Modern Affiliate Programs Need to Win
In the Season 27 opener of The Affiliate Marketing Podcast, Lee-Ann is joined by Trackdesk Sales Director Sandesh Gunjal to discuss which iGaming affiliate metrics matter beyond first-time deposits (FTDs). They explore how reliable tracking and real-time reporting on betting activity, player lifetime value, and revenue can help affiliates assess traffic quality and build trust with operators.Sandesh also explains where AI can support affiliate management, when human judgment matters, and how operators can choose technology that helps their programs scale across brands and markets.Key Talking Points on Tracking, Trust, and Growth Beyond FTDsWhat reliable tracking actually means in iGamingWhy operators need to look beyond FTDsHow real-time data can help affiliates improve traffic qualityThe importance of postback integrations and accurate reportingWhy AI should assist decision-making rather than replace human reviewThe biggest mistakes brands make when scaling affiliate programsWhy manual spreadsheets and outdated tracking can limit growthHow operators can manage multi-brand and multi-market programsWhat to consider when choosing a technology partnerWhy affiliate programs should be built with long-term growth in mind1. Why Affiliate Trust Matters to iGaming Operators Trust is one of the central themes of the conversation.Sandesh explains that operators should not approach affiliate programs simply as a way to acquire traffic or FTDs. Instead, the focus should be on building quality, trustworthy relationships that can continue over the long term.When these relationships are properly developed and maintained, affiliates are more likely to stay with a program and contribute to its growth.2. Why Postbacks Matter for iGaming Affiliate Tracking Beyond FTDsIn iGaming, tracking is more complicated than simply recording a sale or conversion.Sandesh highlights the different layers that operators need to connect, including registrations, FTDs, player account management systems, attribution models, and commercial agreements such as CPA, RevShare, and hybrid deals.Postback integration is particularly important because the system needs to continuously communicate accurate information back to the affiliate.If reporting becomes inaccurate or stops communicating properly, the impact can quickly extend beyond technology and into the affiliate relationship.For Sandesh, reporting needs to be clean, clear, and real-time, with the relevant information reflected accurately.3. iGaming Affiliate Metrics to Track Beyond FTDs FTDs remain an important metric, but Sandesh argues that operators should not treat affiliates simply as a source of first-time depositors.There are other metrics that can help affiliates understand the quality and value of their traffic, including: Bets, Spend, Losses, LTV and Total revenue generated.While sensitive information such as customer IDs, IP addresses and user agents can remain protected, Sandesh believes affiliates should have access to the performance information they need to optimise their traffic.This allows affiliates to make better decisions about where to invest their resources, whether that means SEO, paid channels, websites, comparison platforms or AEO.Better information can ultimately help affiliates improve the quality of the traffic they deliver.4. Where AI Helps in Affiliate Program Management AI is already becoming part of affiliate technology, and Sandesh sees clear opportunities for automation and optimisation. He highlights AI-assisted workflows for performance summaries, AI agents for analysis, and tools that can help identify suspicious activity, fraudulent conversions, and other issues.However, Sandesh makes an important distinction: AI should help people make decisions faster, rather than making sensitive decisions on their behalf. He specifically cautions against relying on AI to make final compliance, legal, payment, or affiliate approval decisions.The future, in his view, is about combining AI capabilities with experienced people who can carry out the final review.5. Choosing Technology to Scale iGaming Affiliate Programs One of the biggest challenges for operators is making sure their technology can support the growth of their affiliate program.Sandesh highlights several common mistakes, including unclear acquisition strategies, poor allocation of budgets, and continued reliance on manual spreadsheets and basic tracking.As programs grow from a small number of affiliates to thousands of partners across multiple brands and markets, these processes can become increasingly difficult to manage.Technology should therefore reduce operational work rather than create more of it.When choosing a technology partner, Sandesh recommends looking beyond the product itself and considering factors such as the company's roadmap, infrastructure, team, certifications, data protection, investors, and long-term vision.The key is to choose infrastructure that supports future growth rather than limiting it.What You’ll Learn From Sandesh Gunjal Why affiliate trust is becoming increasingly importantWhat reliable tracking looks like in a complex iGaming environmentWhy FTDs are only one part of affiliate performanceHow AI can improve affiliate management and reportingWhy human review remains essential for sensitive decisionsThe mistakes operators make when scaling affiliate programsWhy manual tracking can become a barrier to growthWhy long-term planning is essential when building an affiliate programEpisode Timestamps 02:00 – Why trust is becoming a scarce commodity05:15 – How inaccurate reporting impacts affiliate relationships07:35 – Why operators need to look beyond FTDs12:10 – What happens when affiliate and operator data don't match16:40 – AI for automation, optimisation and analysis20:10 – How AI and AEO are changing the industry24:33 – Why outdated technology can hold affiliate teams back33:10 – Practical advice for operators starting or rebuilding programs35:40 – Why affiliate programs need a long-term perspectiveListen to the Full Episode With Sandesh Gunjal Building a successful affiliate program requires more than acquiring traffic and tracking FTDs. In this episode, Sandesh Gunjal explains how strong infrastructure, accurate data, transparent reporting, and long-term relationships all play a role in creating sustainable affiliate growth.Listen to the full episode to learn how trust, data and technology are shaping the next generation of affiliate programs. Moreover, see how operators can use tracking and technology to give affiliates better insight, improve program management, and prepare their infrastructure for future growth. For more information on Trackdesk, visit their website HERE.Interested in taking part in the Affiliate Marketing Podcast? Contact our team to find out sponsorships opportunities and how we can help get your brand seen and heard in front of the right audience - contact [email protected] for more information.Sign up for the Affiverse Newsletter at affiversemedia.comAlready subscribed? Share this episode with any affiliate, operator, or affiliate manager working to build trust in online gaming.Subscribe to the Affiliate Marketing Podcast on Apple PodcastsSubscribe to gain insights into scaling campaigns with accountability, sensitivity, and trust, even in the era of AI and automation.Click here to rate and review, scroll to the bottom, tap to rate with five stars, and select "Write a Review."Send me a text with your questions