How does work culture shape human behavior and experience? How do humans create cultures?
From uncomfortable truths to heart-to-heart conversations, Culture First uncovers what it really takes to build a better world of work. We all aspire to rise above the day-to-day commotion and bring more humanity into our work lives.
Our host Damon Klotz is dedicated to understanding how we find meaning in our work and how to better the experience humans have within organizations. Join him as he explores journeys of trials and triumphs with the people who put culture first - despite all the things that get in the way.
Culture First: Stories for a better world of work is a podcast by Culture Amp, the People and Culture platform.
For more info, episodes or contact: www.culturefirstpodcast.com
Rethinking Trust at Work with Rachel Botsman
1:08:03In this episode, Damon sits down with Rachel Botsman, a leading expert and author on trust in the modern world, to discuss the positive impact of trust in the workplace. You'll hear Rachel and Damon discuss: How Rachel navigated the changes to her professional life without being on physical stages with audiences. The process Rachel uses before she creates a new keynote speech. The definition Rachel uses for trust: “Trust is a confident relationship with the unknown.” The relationship between trust, humility and ego. The rise of employee activism and why employees want to know just what their organization stands for, but also what a company stands against. Analyzing the role that vulnerability has on trust when building new relationships. Four phrases we need to rethink in the workplaceRachel Botsman is a trust expert, author, and lecturer at Oxford University. She is passionate about teaching people how to think differently and challenge ideas around trust and humility.She has been recognized as one of the world’s 30 most influential management thinkers by Thinkers50, one of the Top 10 most influential voices in the UK on LinkedIn and honoured as a Young Global Leader by the World Economic Forum.
How Carman’s Kitchen achieved 96% employee engagement by focusing on the whole employee experience.
1:11:09In this episode, Damon sits down with Lainie Tayler the General Manager People at Carman's Kitchen & Founder of HR Squad to discuss reimagining the employee experience and how to retain your best employees. Lainie Tayler is the founder of HR Squad and an experienced Performance Coach, whose mission is to help people achieve their professional and personal goals.In this episode, you’ll hear: Why Lainie believes in the whole person experience and not just the employee experience The feedback loops they’ve created to move fast and execute How being intentional about feedback has removed the need for a formalized performance process What the right amount of transparency is with your employees And why one of their wellbeing initiatives was recently picked up by the media, I’ll give you a hint, it’s called a doonah day and I think we could all use one of those from time to time. If you’d like to learn more about Carman’s Kitchen onboarding program, you can watch Lainie’s session from Culture First APAC here: https://www.cultureamp.com/resources/culture-first-on-demand-apac/how-carmans-kitchen-achieved-96-employee-engagement
Scaling the employee experience at Asana, with Anna Binder
1:02:03In this episode, Damon sits down with Anna Binder from Asana to talk about the journey she’s been on as she’s scaled Asana. As the newest board member of Culture Amp, Anna built a culture powered by clarity, co-creation, and inclusion and shares what she learned from her role at Asana and talk about what’s next for people leaders in 2022Anna Binder serves as Asana’s Head of People Operations, a role she has held since May 2016. During her time at Asana, both Inc. Magazine and Fortune named Asana as a Best Workplace for four years in a row, and the company has been named a Best Place to Work in 2021 by Glassdoor. Prior to joining Asana, Anna was MuleSoft Inc.’s VP of People.Damon also officially welcomes Anna to the Culture Amp team as she takes on the role as a newly appointed member of the Board of Directors.If you enjoyed this episode please leave a review and subscribe if you haven't. To listen to more podcasts & access the transcripts head over to www.culturefirstpodcast.com, and to learn more about Culture Amp, visit www.cultureamp.com.To find the videos from Culture First Global 2021 mentioned at the start of the episode head to www.cultureamp.com/community
How the Major League Baseball connected the dots between the fan experience and the employee experience
24:09For years Major League Baseball has measured everything related to the game. From the data that individual teams use for onfield performance to the analytics they use to tailor the brand and gameday experience for the fans. Brand is a promise to the customer, culture is how you deliver on that promise. In this episode, you’ll hear how Major League Baseball started their journey to create a culture of feedback and analyze the data that most closely impact their employees to deliver that world-class brand experience. The guest for this episode is Kiera Connerty, Director of Talent Management at Major League Baseball. Kiera is a graduate of West Point and former Captain in the United States Army. After leaving the Army, she joined the NBA’s People and Talent team before joining Major League Baseball in 2019. This episode is a rare chance to go behind the scenes to learn what it takes to run one of the most recognizable sports brands globally and the journey they’ve been on to put culture first. You can hear more from Kiera at this year's Culture First Americas conference: https://culturefirstglobal.cultureamp.com/events/details/culture-amp-events-culture-amp-events-presents-culture-first-americas/If you’ve enjoyed this episode, please be sure to subscribe and leave a review wherever you listen to podcasts.
How Nasdaq built a transformative culture that is both empowering and accountable
19:36In this episode Damon Klotz sat down with Richard Taylor, VP of Employee Experience at Nasdaq, to learn about how they think about building a culture first company. What’s holding your employees back from a transformative experience? Nasdaq asked this question, and what they learned was surprising. By deeply listening to employees, the people team gained unexpected insights into key pain points and employee needs. In this episode, you’ll learn how, by addressing your employees’ deep-seated desire to be productive and grow professionally, you can build a transformative culture that is both empowering and highly accountable.
Increasing emotional agility in the workplace with Claude Silver and Susan David
21:52In this episode of the Culture First Podcast Damon sits down with Claude Silver to provide a sneak preview into their respective upcoming conversations with Susan David about emotional agility and toxic positivity. You’ll hear insights into how VaynerMedia trains leaders for emotional agility, the quotes from Susan David that have impacted him the most, and the question that will help you better understand your emotions, thoughts and stories you tell yourself about work. To hear more from Susan David and Claude Silver register for Culture First Global Americas where they’ll be in conversation. Register at https://culturefirstglobal.com/americas.
How to build an anti-racist organization, with Aubrey Blanche
37:02In this episode, Damon speaks with Aubrey Blanche, Director of Equitable Impact & Design at Culture Amp. Damon and Aubrey discuss building anti-racist organizations, the work of Professor Ibram X. Kendi & her first memories of what equality and inclusion meant as a young child. You’ll also hear some special reveals about the content and speakers for Culture First as well as the announcement of our MCs for our North America event. Register for Culture First 2021 here: https://culturefirstglobal.cultureamp.com/?utm_source=cfpodcast&utm_medium=podcast&utm_campaign=C%3A21q2cfg%7CD%3A2021_03_31%7C Listen to the other episodes mentioned in the episode here: www.culturefirstpodcast.com Read more about Culture Amp's Anti-Racism work here: https://www.cultureamp.com/antiracism/
How to learn, unlearn & stay curious at work, with Chip Conley
43:52How to learn, unlearn & stay curious at work, with Chip Conley In this episode, Damon Klotz and Chip Conley explore what it means to be a modern elder, ponder the notion of our identity being wrapped up in our work, and why the older generation's emotional intelligence is just as important as the younger generation's digital intelligence. Rebel hospitality entrepreneur and New York Times bestselling author Chip Conley disrupted his favorite industry... twice. At age 26 he founded Joie de Vivre Hospitality (JdV), transforming an inner-city motel into the second largest boutique hotel brand in America. He sold JdV after running it as CEO for 24 years, and soon the young founders of Airbnb asked him to help transform their promising start-up into the world’s leading hospitality brand. Chip served as Airbnb’s Head of Global Hospitality and Strategy for four years and today, he acts as the company’s Strategic Advisor for Hospitality and Leadership. Damon also reveals the first details about our upcoming Culture First Global event series. Make sure you check the box that says you heard about the event via this podcast for your chance to win. If you enjoyed this episode, please subscribe and leave us an honest review.Subscribe & leave a review below: Culture First on Apple Podcasts Culture First on Spotify
Special: What did Damon Klotz learn from hosting this podcast during a crisis?
41:45Join our host Damon Klotz as he reflects on the 7 parts of the working through it series and how they’ve helped him work through it during this time. Damon will share which moments from the episodes he has found himself coming back to, where he’s struggling and how he plans to act on these learnings in the future. For this episode we've also created a toolkit for you to use as you continue to work through it. Head to culturefirst.com/working-through-it/toolkit to download your copy. www.cultureamp.comwww.culturefirst.comwww.twitter.com/cultureampwww.twitter.com/damonklotzwww.culturefirstpodcast.com
Special: How will 2020 change the world of work for good?
55:33In this episode Damon speaks with Lars Schmidt, one of the leading voices when it comes to modern HR practices, employer branding and open sourcing the future of work. Damon and Lars debate how much of this new normal is going to still be present in the workplaces of the future. This episode is from Part 7 of Culture Amp’s Working Through It series. Learn more about the series at www.culturefirst.com/workingthroughit If you enjoyed this episode, subscribe and leave us an honest review.