Anna, Hannes and the Telco Industry

The team at Optus has one goal: to become Australia's most-loved everyday brand. Hosts Anna Kraft and Hannes Schneider talk to Maurice McCarthy, Managing Director of Customer Success at Optus in Australia, about that big vision and the journey to get there. Anna, Hannes, and the Telco Industry is produced by the business transformation experts at Kearney, a global management consulting firm. We help our clients confidently set a course to navigate disruptions and transform their thinking. Learn more at Kearney.com.

How do you turn around a struggling business unit, raise employee engagement scores, and become the darling of the company? We asked Noluthando Pama, general manager of enterprise sales and operations, MTN Business. Noluthando and her team have been on a 3-year transformation journey and the results are impressive. Anna, Hannes, and the Telco Industry is produced by the business transformation experts at Kearney, a global management consulting firm. We help our clients confidently set a course to navigate disruptions and transform their thinking. Learn more at Kearney.com.

What are your New Year's goals for your organization? How are you building a more modern organization? Jitka Adámková is CHRO & Executive Board Member at T-Mobile CZ & Slovak Telekom. She's on a journey to build a modern HR function that's about observing problems and offering solutions — HR as internal advisors, not just admin.  Hosts Anna Kraft and Hannes Schneider find out about the dramatic transformation Jitka is leading.  Anna, Hannes, and the Telco Industry is produced by the business transformation experts at Kearney, a global management consulting firm. We help our clients confidently set a course to navigate disruptions and transform their thinking. Learn more at Kearney.com.

How do customers learn about your brand? How many times a week do they see your advertising? Matt Bain is a marketer on a mission to change the way we think about advertising -- to see advertising as a service, not pesky interruption. As marketing director at Spark, one of New Zealand's top telcos, he's making big changes and investing in new technologies to dramatically change the way the company interacts with customers and potential customers. In this podcast, hosts Anna Kraft and Hannes Schneider talk with leaders from around the telco industry about the big questions they're asking and the dramatic transformations they're leading.  Anna, Hannes, and the Telco Industry is produced by the business transformation experts at Kearney, a global management consulting firm. We help our clients confidently set a course to navigate disruptions and transform their thinking. Learn more at Kearney.com.

Supply chain is more important than ever. But are we truly empowering supply chain in telco to keep up with new needs? In this episode, we discuss the importance of supply chain in telco. Supply chain organizations have been gaining stature in companies across industries. In telco, they are at the center of driving the key areas in which telcos are looking to change to meet emerging customer needs. But does supply chain have the seat at the executive table they need and deserve to drive this change? In this episode, we are delighted to have Rachel Kutz with us to discuss this exciting topic. She leads the consumer supply chain for AT&T, and has worked across multiple areas during her tenure. Anna, Hannes, and the Telco Industry covers global trends in the telecommunication industry, focusing on recent developments and providing telco aficionados with the latest industry insights.  Our podcast is hosted by Chicago-based partner Anna Kraft and principal Hannes Schneider from Zürich. Anna, Hannes, and the Kearney partner group who lead our telecommunications practice invite experts from around the world to cast a light on how the industry isn't just advancing society but also enabling and inspiring those around them.

Consumer behaviors are shifting, and everyone is talking about online. But what are telcos really doing about it? And what has changed in terms of customer interaction? In this episode, we talk with Bruno Duarte, chief commercial officer consumer at Magenta Telekom (T-Mobile Austria).

Anna, Hannes, & the Telco Industry is Kearney's brand-new podcast covering global trends in the telecommunication industry, focusing on recent developments and providing telco aficionados with the latest industry insights.

It's no secret that telcos have long struggled with diversity in the workplace. It's a frequent topic among industry associations and at conferences, and civil society is talking about it—but what are telcos doing about it? In this episode, we talk with Zuzana Skarpiskova, head of strategy at Swisscom.