People of Data podcast

Improving Gong’s customer retention with predictive data analytics

2024-09-25
0:00
21:04
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With all the hype around Gen AI, real-world applications are rare—but Gong’s got it figured out. Mike reveals how Gong uses predictive analytics and Gen AI to reduce churn and keep customers happy. It’s all about making smarter decisions, boosting retention, and using tech that’s as cool as it is effective.


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